To be fair, this company do explain the terms and fees of the loan before you except the terms,and in the agreement it do state that this is an expensive and should be used as a short term loan... See more
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See what reviewers are saying
Absolute clowns I've had and paid off 3 loans now one early to save interest. I ring up today to get a loan and I'm told I'm being rejected because I get paid weekly utter rubbish. The website brings... See more
Abysmal customer service Apparently £5K gambling, defaults, 8 other pay day loans and 3 credit cards at max - is not enough to point towards the loans being unaffordable - genuinely gobsmacked.... See more
Company replied
First time using this company. The reason I gave 2 stars; payments due to be collected on set day - pay day; however, my wages don’t hit my bank account until 10.30 a.m. The harassment was awful. Happ... See more
Company replied
Company details
Information provided by various external sources
Uncle Buck Finance LLP is one of the UK's leading short term payday loan providers. We are a direct lender with a fully operational UK customer service team providing small sum, short term instalment payday loans to cover life's unexpected emergencies. Apply online at a time that suits you! Uncle Buck has been providing online short term cash loans since 2004 and during this time our product offering has evolved to meet our customers’ needs. Our unsecured loans are designed to meet emergency cash flow needs and our aim is to provide a straightforward solution to these needs with a simple online application process and same day loan funding for approved applications.
Contact info
Riverbridge House, Anchor Boulevard, Crossways Business Park, DA2 6SL, Kent, United Kingdom
- 01959-543-400
- info@unclebuck.tv
- unclebuck.co.uk
1.8
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service throughout the entire loan period, very helpful staff. This is the second time that I have used their service and can not fault them at all, well done. I would recommend them to anyone and would use them again. Thank you
May 31, 2019
Unprompted review
Very good company
Very good company, quick and easy, flexible and they make sure everything is okay for your spending - the only thing that lets them down is their interest, but that’s inevitable with loan companies. I don’t have the best credit either and got accepted. They also are very informative but do not hound you.
May 31, 2019
Unprompted review
Excellent service not once did I…
Excellent service not once did I receive unwanted calls like other companies. Easy and reliable and kept me updated every month.
May 31, 2019
Unprompted review
Great company
Great company and lovely to be able to talk to someone about any problems I would recommend them to people without any hesitation
May 31, 2019
Unprompted review
Avoid like the plague!
Avoid. When claiming for data on my credit file to be deleted, and interest to be repaid they show their true colours.
Accusations of lying on my application (but failing to show proof of this) ignoring my emails requesting data held about me, and refusing to provide me with any of my application details to name a few issues!
They claimed to have checked my income prior to lending after my second loan.
This is a lie. I had no income.
They claim to have emailed to asked my income/expenditure.
Another lie. Luckily I have the original email asking for expenditure only.
Anyone thinking of taking a loan with these people, please watch the ITV documentary on them first!!
Gaining a refund was not my main priority. I simply wanted the data relating to this company deleted from my credit records, after being told previously that nothing would show!
I have now had no choice but to refer to the ombudsman, where, coincidentally, they lose the majority of their cases for irresponsible lending, and end up paying out a fortune.
Uncle Buck could have sorted this without paying me a penny!
May 31, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Rachel
I am sorry to hear that you remain unhappy after your final response from us.
Our complaint “uphold” rate with the Financial Ombudsman is currently one of the lowest in the HCSTC sector can be reviewed here: http://www.ombudsman-decisions.org.uk/
In addition Uncle Buck uphold rate by FOS is below the average in “banking and credit” for all businesses for complaints resolved in the 6 month period to 31 December 2018.
We consider that these statistics demonstrate our approach to responsible lending is robust, tested and fit for purpose. We work hard to provide our customers with the best outcomes on a fair basis without the necessity to refer their complaint to the FOS, which helps resolution to be achieved more quickly.
We have sent you the information that we reviewed during your application, however if there is still information that you would like to see then please let me know.
We are unable to remove information of your borrowing from your credit file as we have an obligation to report factual information. If you would like a more detailed explaination again, I would be more than happy to supply this or review any other evidence that supports your case. my contact details are 01959543400 option 4 or JMcGachan@UncleBuck.co.uk
Kind Regards
Julie McGachan
Customer Relations Manager
Excellent Company fast n easy…
Excellent Company fast n easy application 100% recommend
May 30, 2019
Unprompted review
Excellent
Excellent! Great customer service, very affordable and easy. Would recommend to anyone.
May 30, 2019
Unprompted review
Easy application to fill out fast…
Easy application to fill out fast decision highly recommended uncle buck
May 30, 2019
Unprompted review
Great customer Service
Great customer Service. Everything is clearly and understandably explained. recommend
May 27, 2019
Unprompted review
Great service
Great service. Prompt response to emails. Definitely a company who pride themselves on great customer service. Thank you.
May 27, 2019
Unprompted review
I find uncle buck very good lender
I find uncle buck very good lender, l apply for my loan and it was granted was able to pay it off. I would definately recommend them to friends and family.
May 24, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Hi Casheena
Thank you for taking the time to leave your review.
Kind Regards
Uncle Buck
DO NOT USE
DO NOT USE. Leech of a company. Take you to court over a small amount of £200 borrowed (which now £515). Lend irresponsibly, hound you then take you to court. Will be referring this to Ombudsman
May 16, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Hi Imran
I am sorry that you have had cause to complain. Please can you supply your reference number, date of birth and surname so that I can investigate the matter. You can contact the Customer Relations Team on 01959543400 option 4 or customerrelations@unclebuck.co.uk.
Kind Regards
Julie McGachan
Customer Relations Manager
Quick easy always aware when payment…
Quick easy always aware when payment due.
May 15, 2019
Unprompted review
Fantastic service from the team
Fantastic service from the team, would recommend to friends &family and use again
May 15, 2019
Unprompted review
Quick and easy
Quick and easy. With really friendly staff that will help if you have a problem
May 13, 2019
Unprompted review
Happy customer
Easy repayments if you have a problem its sorted quick and easy im very satisfied thankyou
May 13, 2019
Unprompted review
It’s quick and secure
May 10, 2019
Unprompted review
HAPPY CUSTOMER
Quick and easy from application to money in the bank. I liked getting an email reminder three days prior to payment date and another with an overview of my account once payment received. I always knew where I was with this loan. Would highly recommend Uncle Buck and will apply again in the future.
May 8, 2019
Unprompted review
Very happy
Very happy, good customer service, paid loan back early, but would recommend to friends and family, definitely use again
May 8, 2019
Unprompted review
They harass you straightaway if your payments a few hours late
Borrowed £100, paying back £170 altogether at £10 a week. All fine. All good. My second ten pound payment is due today but a bill went out before I could transfer more money in. By 10:30AM today, I’ve had an email, a text and two missed calls over £10! I feel hounded so rang the number to tell them so and explained they’d be paid today. The girl on the phone apologised but also said she couldn’t guarantee the calls wouldn’t keep coming until payment was made.
It’s stressed me out and made me feel harassed over £10. Imagine if you took out a 1k loan and couldn’t make a payment. I can’t imagine how unbearable they’d be.
AVOID.
Also rang their complaints department twice and no one answers.
May 6, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Cm
I am sorry to hear that you are unhappy with our service and that you could not get through to Customer Relations, our working hours are Monday to Friday 9am to 6pm. If you would like to speak with us please call 01959543400 option 4 and we will be happy to take your complaint forward, alternatively please supply your reference number, post code and DOB to customerrelations@unclebuck.co.uk and we will be happy to raise the complaint for you.
Thank you for bringing this issue to our attention, we constantly review feedback from customers to look at ways to improve the service. I can confirm that we are in the process of changing the times that we e-mail and call on the day your payment is due, which will allow customers time to make alternative arrangements.
Kind Regards
Julie McGachan
Customer Relations Manager
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