Uncover CreationsReviews 

I made a mistake with the Shop app Uncover uses to power their transactions and tracking which ended up causing my address to not be filled out completely. This caused a lot of problems with Royal Mail keeping it within their system and not sending it back to Uncover until like two weeks into the process.

Despite this all, even when I grew a little impatient with the situation, Jade (the owner) and Uncover as a whole, were incredibly helpful in providing me with all the information they could. Ultimately when they received it back, it was sent back to me immediately and it arrived really quickly.

Aside from the customer service, which was amazing, their products are of the same quality. As a semi-beginner, especially in the fantasy section, their toys have been amazing to use and I've already ordered more. The customization options are incredible and the information about each option is easily found on their site with actual helpful insights.

If you're looking for fantasy style sex toys, absolutely consider Uncover Creations.

From customer service to quality and of product, they deliver.

Amazing customer service, even when I had to change my address and added thing to my order.

The product is spectacular. I really enjoyed it and loved the surprise gift! Highly recommended.

I had to wait 2 months for my items to get here. They have send me countless emails that they are overwhelmed and hired more people to keep up with their orders and their site and email keeps you up to date regarding the order. However when my items finally arrived I saw that there was an item missing. Please note that I had to pay extra taxes on this item to get it from the UK to inside the EU as well as a handling fee. I felt very scammed at first since the items that did arrive were missing a feature

Update: They contacted me the very next day saying they were sorry and offered to send the missing item without any extra charges.
I do not know a lot of business that replied to me so quickly after something was wrong. Jade explained that everything in the order is hand picked and it was a genuine human error. I was very pleased with the customer support and how quickly the mistake was resolved (less than 24h)

Over all great experience

Quality of the toy was excellent and communication between me and the team was too. I really appreciated how open and transparent they were about the delays. Overall, it was a really great experience and I will be buying from them again.

very expensive and not that good

also the website is not accessible and kinda badly coded

but you can definitely trust them as a shop

EDIT : With such a bad faith answer, I feel compelled to edit :
- I'm visually impaired
- I bought a thing and some of it was missing, only thing customer service could offer was a first bitchy answer and a second agreable one, with a 20£ coupon I won't use because it barely covers the overprice (but that's fair game)
- the taxes, parcel fees and conversion rate makes it unclear all the way through
- now frack off with your whiny "internet is harsh boo-hoo"

Jade is amazing! I bugged them a few times and received messages back almost instantly. The communication was amazing! My items were more than I imagined!! Will definitely purchase from them again.

My experience with them was fantastic! It was my first time buying a toy, so I left a note requesting a surprise color and mentioned that I didn't want anything too bright, as I didn’t want to scare my husband at first glance. They really paid attention to my notes and chose a stunning purple color that I absolutely love. To my surprise, they also included an extra toy! The quality of the toys is outstanding. I will definitely be purchasing from them again!

My first experience with anything like these and the Tentacle Grinder II in super soft was perfect. Y’all just add it to the cart.
Treat yo self

Great service and extremely high quality items, support on both reddit and emails were extremely useful with addressing any order issues I had such as post office deliveries and promo codes. I would recommend this company to anybody looking for high quality items of this nature.

The synstyl grinder is a very nice grinder. It is shaped like a huge vagina with multiple labia curves and angles for many directions. It has good weight and firmness. It’s firm enough to push strongly against but soft enough to provide the right amount of flexibility and give. I got the super soft with the smoothing additive. When using some lube the surface becomes slippery and is very pleasurable to ride. Every girl needs one single or married.

The toys are great, the customer service is even better, can't recommend them more!

Fantastic quality and fast shipping. I was not disappointed, when it arrived. Even the mystery gift is great and of equal quality. Will definitely order more in the future.

Overally good, except not visible enough that you'd be charged a toll and taxes if buying abroad from UK

Excellent products and customer service. I ordered in the middle of a Instagram induced surge and they were really communicative and honest about the backlog. Despite the odds, I received my order within a week and I'm so delighted with it.

Products are good quality. All arrived nicely, no residue or damage. All comfortable to use, well detailed and easy to clean.

There's so much to love: from the toys, the communication being fun, inclusive and informative to the discrete packaging. It was a first for me ordering here and it won't be the last. It's an investment - at least for me - but for what you get, it's totally worth it.

With so many options for the toys, their guides, short videos and Instagram helped me a lot with choosing firmness-level. After all, it is a bit of a gamble if you can't feel the squish. I would order a sampling kit with my first order if there was one, but I can imagine that a similar firmness would be a bit different for skinny items versus thick or big ones. The colors make me happy. I chose the surprise me version with one color, and ended up with gorgeous metallic colors and one in neon. The level of detail is wonderful and the silicone feels good. A toy cleaner is recommended if you have a very textured item.

I liked their attention to detail and the honesty in communication. For example about the option of a smooth finish and what pros and cons it has. The emails about the order and the newsletter are a lot of fun and brings a smile every time.

Packaging was good and discrete, as was the customs label saying a silicone sculpture was inside. Even though it's a detail, the word sculpture reminds me of a piece of art, which it really is. I got very lucky to receive my order way sooner than expected. The personal touch in the package was also nice.

Totally recommend the company and their artful toys. Bonus points for being a small business that's professional, honest and a a lot of fun.

I made my first purchase from here and I’ll definitely be making more. I was so glad to find Uncover Creations on social media which led me to the site. They have every type of fantasy adult toy anyone could want, I bought one of the cheaper toys just to see the quality of them and I wasn’t disappointed, the silicone is high quality and the colour is stunning. It’s perfect. Customer service is amazing, they respond quickly during their operating hours and are very polite and helpful. I’ll definitely be coming back for more, I can’t wait to own more of their collection.