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Undeniable London Reviews 

454
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TrustScore 3 out of 5

3.0

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive quality of the jewelry items, describing them as extremely well-made, durable, and wonderful gifts for loved ones on special occasions like birthdays. Many people also note that standard shipping is often remarkably fast, securely well-packed, and packages arrive safely right on time for events. However, some customers also noted frustrating delivery delays, complicated tracking issues, and occasional missing items in their received shipments. Disappointed buyers frequently mentioned experiencing very slow communication and receiving little to no response when seeking customer support, order assistance, or refunds.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on quality and fulfillment are sharply divided.... See more

Order

Users describe profound frustration with order fulfillment, highlighting severe delays and a lack of... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences regarding shipping times.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, feature... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the poor response time from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

Rated 2 out of 5 stars

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more

Company replied

Rated 2 out of 5 stars

After delivery did not arrive via Evri, contacted the team to get an update three times with no response…… Was going to be a present….. Disappointed……..

Rated 5 out of 5 stars

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted w... See more

Company details

  1. Jewelry Store

Written by the company

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof

Contact info

3.0

Average

TrustScore 3 out of 5

454 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.0

All reviews

(454)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Very poor communication I ordered 3…

Very poor communication I ordered 3 crucifix necklaces for my 3 sons only received one , contacted well before Christmas after several emails I got an email saying they are with the courier , Christmas and new year have passed I have sent several emails again as I have not received my 2 necklace but still no update very angry and disappointed with this company

December 18, 2025
Rated 5 out of 5 stars

More great quality items

I ordered a gold chain and cross, and a chain. They are well made quality items. The order was delivered lightning quick.

I thought the price was good value for these great products

Quality and service can't be faulted

November 28, 2025
Rated 1 out of 5 stars

Don’t bother with this outfit

Don’t bother with this outfit. They quick enough taking your money. With no sight of receiving your item, hence to say I not only lost money but items too. They don’t respond to e-mails too. Wry poor service.

November 21, 2025

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