UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... See more
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See what reviewers are saying
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... See more
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... See more
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... See more
Company details
About undercover.co.uk
Written by the company
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowContact info
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, United Kingdom
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4.6
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Quick delivery
July 13, 2025
This company made the ordering process…
This company made the ordering process very easy and delivered in a timely manner
July 13, 2025
excellent product speedy delivery
July 20, 2025
Delivered Quickly no Charge.
Delivered quickly. Prices very good.All in all a good experience.
July 20, 2025
Reply from undercover.co.uk
Hi Caroline
Thank you for taking the time to share your feedback. We're sorry to hear that the bra did not meet your expectations. We understand how disappointing it can be when a product doesn’t fit or feel as expected, and your experience is important to us.
I couldn’t find any record of prior correspondence from you regarding this issue. We always encourage customers to reach out to our customer service team if they experience any problems, so we can address the issue promptly and find a suitable resolution.
Thank you again for your feedback — it helps us improve both our products and our service.
kind regards
Vikki
Disappoointed!…
One of the nightdresses requested was unavailable, and the other was of poorer quality than the ones I bought from this company previously.
July 19, 2025
Reply from undercover.co.uk
Hi Susan
Thank you for your review. We're sorry to hear that you are not satisfied with your recent purchase.
We have looked into this matter but have not found any prior correspondence from you regarding any concerns with the item. If you ever encounter an issue with a product, we strongly encourage you to contact us directly so we can address and resolve it promptly.
Please note that the nightdress from your most recent order is a different style from the one you originally purchased so will differ.
kind regards
Vikki
Comfortable and cosy
Arrived very prompt, in good order. My daughter is extremely pleased, very comfortable and cosy, thank you 😊
July 13, 2025
Excellent service
July 17, 2025
Quick delivery
Quick delivery, even by Royal Mail!
All products were well packaged and good quality for the very reasonable prices.
Will have no hesitation in ordering again from this company
July 17, 2025
Brilliant
Brilliant, exceptional performance would recommend to all my friends, excellent
July 11, 2025
Free delivery for a change
Never knew about this company until now, but I can reassure you that I was amaze. Everything was over and above, service, delivery, website. Would highly recommend.
July 16, 2025
Perfect bra
My purchase arrived very quickly and the description was spot on. A very comfortable cotton bra. I will buy another.
July 16, 2025
Easy to use website and speedy…
Easy to use website and speedy delivery. Will definitely recommend to my friends.
July 16, 2025
It arrived quickly
It arrived quickly, a really comfortable bra, especially for working in hot weather. I'll see how it washes, and then hopefully I'll buy more. Not too expensive, either.
July 15, 2025
No problems
July 15, 2025
Great product and prompt service.
July 14, 2025
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