UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... See more
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See what reviewers are saying
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... See more
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... See more
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... See more
Company details
About undercover.co.uk
Written by the company
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowContact info
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, United Kingdom
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4.6
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I am 84
I am 84. It has been many years and expense to find a suitable and comfortable bra. Congratulations. Thank you.
July 14, 2025
Great company to deal with.
Great company, Very easy website to use, excellent quality, very competitive prices.Very fast delivery Only one small problem with an exchange I needed to do,not easy to work out but luckily my son helped me apart from that everything else was easy.I would definitely recommend Undercover and use again.
July 5, 2025
Poor quality and fit
July 14, 2025
Great toweling robe
My bathrobe arrived quickly and was presented well tied with a ribbon. Thank you
July 13, 2025
Underslip was much nicer than expected
Underslip was much nicer than expected. Very pretty and very pleased with it, reasonably priced too.
July 13, 2025
I have tried to contact these people as…
I have tried to contact these people as I need to return the item. I have telephoned, all I get is an answer phone I leave message no one returns call. I have e.mailed the e.mail will not go through.
I am not happy at all being a pensioner too dosent give you any faith in people
July 13, 2025
Reply from undercover.co.uk
Hi Jennifer
Thank you for your message. I'm sorry to hear that you've had trouble getting in touch with us. We've checked our messages but haven't found any communication from you.
Please contact us directly at help@undercover.co.uk, and we’ll do our best to assist you and resolve the issue as quickly as possible.
Best regards,
Vikki
Good product arrived on tine
July 13, 2025
Nice belt
Nice belt, as described, promptly delivered. Good value. An all round positive experience. Thanks.
July 7, 2025
Good value and quick delivery
July 11, 2025
Perfect fit
July 10, 2025
Good quality cotton bra
My bra was quickly dispatched and is good quality. The cotton bra is nicely made and is of a good fit. Its construction is good compared to other cotton bra’s I’ve had from elsewhere. I would recommend this company and this item.
June 29, 2025
Speedy Delivery
This is the second time I have ordered these knickers so I knew they were what I wanted. They arrived quickly, in fact 4 days earlier than I was advised!
July 9, 2025
Great to find a cotton bra. Comfortable.
The bra fits well and is made of cotton which is what I wanted.
Fast delivery.
July 8, 2025
I am sorry but very poor quality
I am sorry but very poor quality, first pair worn split and are now in bin very unhappy waste of my money. I could not get a link to complain that's why you cannot see anything else re this product
July 7, 2025
Reply from undercover.co.uk
Hi
Thank you for taking the time to share your feedback. We're sorry to hear that the item you received didn’t meet your expectations. We completely understand how frustrating it can be when a product doesn’t fit or feel as anticipated, and we value your experience.
I’ve looked into this matter but couldn’t find any previous correspondence from you regarding the issue. We always encourage customers to reach out to our customer service team whenever they encounter a problem with their order, so we can assist promptly and work toward a resolution.
kind regards
Vikki
Good product promp delivery
July 6, 2025
Knickers!
It is a simple thing but finding the right pants is a real problem. I have spent the past two years buying knickers, since my favourite M and S ones went out of production, and now have a drawer full of knickers I hate. Until now. I bought two multi packs, cotton and elastane, only £10.99, and they're great. I feel I should buy more in case they go out of production.
They don't ride up, the fabric is soft and comfortable. They are very generously sized and you definitely need to go down a size; if they were available in a size 6 I would buy them as the size 8 is 36" hip.
The only issue is the colours available. It would be good to be able to buy them singly and choose colours; nude may be boring but there are always outfits that need nude underwear. Two shades of green (and the dark green reminds me of school knickers), two shades of pink and one white is not the greatest choice of colours. That is my only caveat.
June 27, 2025
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