Well done Underfoot! We recently decided to replace our wooden hall floor, and wanted to use a local company if possible to carry out the work. Underfoot (great name!) totally lived up to our ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Well done Underfoot! We recently decided to replace our wooden hall floor, and wanted to use a local company if possible to carry out the work. Underfoot (great name!) totally lived up to our ex... See more
Company replied
I originally wanted engineered wood flooring but couldn't find what I wanted at a sensible price. John suggested a good quality laminate - it is incredibly hard to see the difference. I had it laid in... See more
Fantastic all round service again from these guys ! Used them from the start of my housing project and will carry on using them until completion of all works. Recommend for work quality, punctuati... See more
We had our lobby and lounge screeded and laid with Amtico LVT supplied by Underfoot Flooring in April. We visited their showroom, borrowed samples and had a visit from John before deciding to go ahead... See more
Unit 4, Devonshire Business Centre, EN6 3JR, Potters Bar, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was introduced to John Gold, Underfoot’s owner, many years ago by my decorator. John carpeted my whole house (all four floors…) and has just supplied carpets for 2 bedrooms in our new home. He is adept at sourcing carpets one might have spotted in other retailers, (including discontinued ranges) and his fitters (this time led by another John) are first rate. As customers for getting on 20 years we heartily recommend Underfoot.
Spoke to John about what were were looking for. He showed us loads of choices and explained the benefits. He didn’t rush us in our decision. Jordan came round to measure up. Once we agreed to everything we had a date put in. The boys turned to on time and were a pleasure to have them fit it. The whole process was easy and I would definitely recommend anyone to use them. Thanks so much
Excellent service from start to end. Really helpful advice when trying to choose the best floor for what we needed. Really lovely finish. We are delighted
Fantastic job from the guys at Underfoot Flooring, and customer service was amazing. Have already recommended to family and friends.
Great communication from the start. Underfoot are a pleasure to deal with. Delivering exactly as promised and on time.
The guys we met were all cheerful and polite.
First class service from the Underfoot team. Jamie, Andy, Elvis and the rest of the team did a fantastic job on the 2 days they were with us. Quick, professional, on time! And an excellent standard of work. And thanks to John in the office for coordinating it all.
Fantastic all round service again from these guys !
Used them from the start of my housing project and will carry on using them until completion of all works.
Recommend for work quality, punctuation, price and availability
Thanks again
I originally wanted engineered wood flooring but couldn't find what I wanted at a sensible price. John suggested a good quality laminate - it is incredibly hard to see the difference. I had it laid in a herringbone pattern. The fitters were older guys who knew exactly what they were doing. They came on time, were very polite, very neat workers and did a brilliant job. They moved the furniture around as they laid it and at the end of the first day, when they had done about half the flooring, they put furniture back so we could eat tea and watch TV. Next day came back and finished off. Floor looks amazing.
We've bought both carpet and laminate flooring from Underfoot Flooring and had excellent service on all occasions. Friendly staff, good advice when visiting the showroom, no pressure sales, competitive prices, good turn around between order and installation, a professional install. We would certainly recommend this company.
Great team here - they re-carpeted our entire house, loft included. Very professional, quick and reasonably priced. Took great care in moving furniture, and a shout out to Harry for tackling our difficult stairs!
Absolutely fabulous. Great service, fantastic choice of products. Best prices I could find. Highly skilled, friendly and tidy fitters. Would highly recommend.
John and his team recently carpeted our house and were exceptional. Friendly, knowledgeable, Patient, and made what is a stressful process, seamless! I would highly recommend Underfoot to anyone in need of any flooring.
Good service and installation. They were amenable when I wanted a specific screed depth to accomodate toilet pans.
Tidy and cleaned up well after the installation. Had two planks with similar patterns next to each other and ones which weren't stuck down completely, which the fitters were more than happy to come back and attend to. Competitively priced quote.
John and his team at Underfoot flooring have carpeted and floored our whole house over many years....advice and service is excellent, costing, communication and final fitting all organised in a timely manner ..... all results have been superb in particular our latest Amtico herringbone floor in the lounge.... thank you all !
We decided to go with Underfoot Flooring when re-developing our house. Neil and John give an excellent service and the quality of the product (in our case Invictus & Amtico LVT) was fantastic and Eva who fitted did a fantastic job too. Recommend Highly!
Great service, great products and excellent fitters!
Recently replaced and existing tiled floor using Amtico tiles. From the initial consultation, through providing estimate after suggesting what might be best suited, on to the installation. Fitters extremely careful when moving appliances and old flooring. took great care with the new flooring and the reinstallation of the appliances.Recommend 100%
From start to finish, the team was professional, friendly, and easy to work with. They provided great service, communicated clearly throughout the process, and took real pride in their work. The installation was done efficiently and with attention to detail, and we couldn’t be happier with the finished product. Our floors look absolutely beautiful! Highly recommend this company — great people and outstanding results.
We had a first class experience with Underfoot Flooring. The installation service was great and we are delighted with the results. The staff on the shop floor are all very helpful and professional too! Totally recommend!
Excellent company ! did such a good job replacing my wet room , very professional.would highly recommend .
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.