Underfoot Flooring Ltd  Reviews 115

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Underfoot flooring did a great job for us at a reasonable price. Our builder left us in the lurch after doing a bodge job on our flooring installation. Underfoot flooring came to our rescue and ha... See more

Rated 5 out of 5 stars

Well done Underfoot! We recently decided to replace our wooden hall floor, and wanted to use a local company if possible to carry out the work. Underfoot (great name!) totally lived up to our ex... See more

Company replied

Rated 5 out of 5 stars

I originally wanted engineered wood flooring but couldn't find what I wanted at a sensible price. John suggested a good quality laminate - it is incredibly hard to see the difference. I had it laid in... See more

Rated 5 out of 5 stars

We had our lobby and lounge screeded and laid with Amtico LVT supplied by Underfoot Flooring in April. We visited their showroom, borrowed samples and had a visit from John before deciding to go ahead... See more

Company details


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4.9

Excellent

TrustScore 5 out of 5

115 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Long term customer

I have been a customer of Underfoot Flooring for a number of years and I have never had a single complaint about the service I have received, both from the staff in the office, namely John and Jordan, and also the fitters that have come to lay new carpet/flooring. I have just had carpeting laid in my lounge/dining room and I am very pleased with every aspect of the service received from them.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Underfoot Flooring

We took a bit of time going back and forth to choose our flooring and the guys at Underfoot were always welcoming. They gave us samples, books, big boards with strips of flooring etc on them so we could get the best idea as to what our final choice would look like.
We went with Amtico large herringbone with no border in the end because our house was not square. Great choice. Our fitter was excellent who was very accommodating with our coming & going and our need to shift furniture around.
Thanks to all the team.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly, professional

The quotation was provided quickly, an appointment was offered in just a few days and the work was carried out professionally. I'm very pleased with the service provided by Underfoot Flooring and I'd recommend this company to family and friends in a heartbeat.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Throughout

It’s been a real pleasure having Underfoot’s lay our LVT, They were very professional throughout, ensuring that they delivered against our requirements, which has been matched by the quality of their workmanship. I have recommended them to family & friends, and would likewise do so to anyone else.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great result

We had our lobby and lounge screeded and laid with Amtico LVT supplied by Underfoot Flooring in April. We visited their showroom, borrowed samples and had a visit from John before deciding to go ahead with them. We had some periferal tiles lift but were quickly and easily restuck. We are very pleased with the results. I also engaged Underfoot Flooring to carry out a repair on the Flooring at my school which was completed satisfactorily. We found them very helpful and easy to work with. Wholeheartedly recommended them.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Cafe Flooring

John, Jordon and the fitting team did an excellent job in fitting there flooring for our Cafe refurbishment. Would highly recommend!

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing short of perfection

These guys are nothing short of perfectionists!! We had a large area done in LVT, hallway, kitchen/diner, snug, utility, pantry and two living rooms - basically all of downstairs and they delivered. Such an amazing job and we love it. They're also a really great bunch of guys, a pleasure to have in your home. Our fitters were Stuart, Paul and Jamie - all great. A special thanks to Stuart, who was with us every day throughout and went that extra mile to perfectly finish every detail. Also on hand to offer thoughts on the best way to approach and finish tricky areas. If I had any more floor left to cover, then these guys would be my first call, without any doubt whatsoever. Thank you!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Loved these guys

Loved these guys. From Jordan in the showroom being extremely patient with my indecision through to the fantastic team who fitted my carpets I can’t recommend Underfoot Flooring enough.
Will be using them again.
Sarah

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality and Service!

Couldn’t recommend John and the team highly enough! We’re amazing at advising me and helping with decision making and then super flexible for fitting and getting everything sorted. Thanks so much John!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

From beginning to end the service from Under flooring ltd was impeccable. The communications were clear, the workmen were polite, efficient and tidy. The pricing was transparent throughout the discussions around different options. The work was also carried out quickly from the initial discussions.
Thank you

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I wish all companies were as professional, helpful and friendly as Underfoot. I have already recommended them to friends. Great service, you won’t be disappointed.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

You cannot go wrong with Underfoot

Following severe smoke damage as a result of a fire in an adjoining office, we had engaged Underfoot to strip out old carpet & vinyl and lay new. Over the past couple of months, they have accommodated our every request and have done an excellent job throughout. They have used various members of their staff all of which have done a great job and been hard working with a great positive attitude. Highly recommend this company.
Angelo Sanzone - Operations Director - 2DB Ltd

February 24, 2025
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

We sincerely appreciate you taking the time to share with us in detail your experience at Underfoot Flooring. It’s our pleasure to provide customers (including yourself) with Flooring they are delighted with, that suits for purpose, with competitive pricing and products we know/recommend perform well in relevant areas. Thank you for your very kind words in regards to our team, we will pass on the positive feedback. Should you need any further assistance in the future, you know where to find us!

Rated 5 out of 5 stars

Great company

Really professional, helpful and pleasant to deal with. The work was first class (amtico and carpeting) would recommend 100%.

December 12, 2024
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you for your continued support and the kind words you’ve shared in this five-star review. We’re truly honoured to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback!

Rated 5 out of 5 stars

Highly recommend 👌 🌟🌟🌟🌟🌟

All the way from the first initial phone call, all the way through, talking to the manager John, it was a very smooth and professionally handled.

The Insulation was also exceptionally *well done*.

Highly recommend 👌
🌟🌟🌟🌟🌟

November 21, 2024
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you for the 5-Star review Sean, we appreciate your business! We're so glad to hear that you were satisfied with our service provided!

Rated 5 out of 5 stars

Would recommend them without hesitation

We are a development of 44 flats spread over 3 blocks and we conducted a full review to find a suitable contractor to replace the carpets in all the communal areas (stairs, hallways and landings).

We awarded the contract to Underfoot and have been delighted with the results. From first contact to final fitting, communication and execution has been excellent – they say what they will do and do what they say. They got the job done with minimal disruption, and feedback from owners has been extremely positive. There will always be a few snagging issues on a project of this size but as soon as Underfoot were notified, they attended and fixed whatever needed doing.

So glad we chose Underfoot and would recommend them without hesitation

October 21, 2024
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you for the positive review, we are delighted to hear that you had such a great experience with us! We’re especially pleased that you are satisfied with the quality of our work and the work of our staff to ensure all work is completed to the highest possible standard. We strive to provide excellent customer service and high-quality workmanship, and glad it reflected with your experience with us. If we can be of any further assistance, you know where to find us.

Rated 5 out of 5 stars

We used them for flooring recently

We used them for flooring recently. I found them very professional and everyone knew their job very well. The end result was very impressive.

October 28, 2024
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thanks so much for the perfect rating Dr Ahmed! We love seeing our customers happy, and we hope to keep delivering the highest standard of service from start to end. If you ever need anything else flooring related, feel free to reach out. Thank you

Rated 5 out of 5 stars

A great company

The people in the company have a sound understanding of the products that they sell. The service was fast and efficient. There was a slight hiccup with one threshold bar which was immediately dealt with by the owner who personally delivered it. The fitters left the house clean and tidy.

October 28, 2024
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you for your continued support and business over the years Justin. We love seeing familiar faces, and we’re pleased to have always met your requirements. Unfortunately mistakes can be made, but we always aim to rectify any issues immediately, as what happened in your case and we're pleased everything was amended correctly. Thank you for taking time to leave your experience.

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