Underfoot Flooring Ltd  Reviews 115

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Underfoot flooring did a great job for us at a reasonable price. Our builder left us in the lurch after doing a bodge job on our flooring installation. Underfoot flooring came to our rescue and ha... See more

Rated 5 out of 5 stars

Well done Underfoot! We recently decided to replace our wooden hall floor, and wanted to use a local company if possible to carry out the work. Underfoot (great name!) totally lived up to our ex... See more

Company replied

Rated 5 out of 5 stars

I originally wanted engineered wood flooring but couldn't find what I wanted at a sensible price. John suggested a good quality laminate - it is incredibly hard to see the difference. I had it laid in... See more

Rated 5 out of 5 stars

We had our lobby and lounge screeded and laid with Amtico LVT supplied by Underfoot Flooring in April. We visited their showroom, borrowed samples and had a visit from John before deciding to go ahead... See more

Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish

From start to finish, the experience was very professional. John presented great options with different budgets to help select both floor & carpet options. They were very flexible with install dates & the boys who installed were on point & did an excellent job. Would 100% recommend using Underfoot !

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

From start to finish the experience of purchasing new carpet was excellent! Staff were knowledge, helpful and friendly. Calling to enquire about a carpet I had seen starting with measuring & a quote through to purchasing and having it laid was an easy pleasant experience. The fitters arrived on time, done a great job in a reasonable time and left the house looking tidy. Communication was great. I would highly recommend this company and would definitely use again

October 20, 2022
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you!

Rated 5 out of 5 stars

From start to finish we received a five…

From start to finish we received a five star service. John Helped us choose the right product from the showroom and arranged for fitting on time to the dates we needed to complete by and the fitters quality of work was to the highest standard . I highly recommend this company for any flooring works .

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

A Cut Above the Rest

I wanted new flooring for 4 rooms in my flat. I wanted it to last a long time and needed it done to a high standard. I purchased Quick Step Laminate from Underfoot Flooring and had their fitters lay it.

I felt looked after from the very beginning. Neil and John are knowledgeable and communicative, and were always on hand for anything I needed.

The fitters, Jamie and Paul, were friendly and polite. They made the whole process run really smoothly. They worked tirelessly and efficiently, with minimum disruption.

The workmanship is superb. Great attention to detail has been paid. I can’t find a single flaw in the work that’s been done. The job was completed in good time.

It looks so amazing and is money very well spent. I wouldn’t hesitate to recommend them to anyone.

If you want a professional job, you cannot go wrong with Underfoot Flooring.

November 10, 2022
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you Stephanie for taking the time to write this review, it's much appreciated and will be passed on to all the relevant people.
Glad you are happy with your new flooring.
Regards John

Rated 5 out of 5 stars

We can highly recommend Underfoot…

We can highly recommend Underfoot flooring.
We have used them at two different homes and are always pleased with the carpets / flooring.
The customer service is excellent and fitters polite.
Highly recommend.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

A nice firm to do business with

A new kitchen meant new flooring was needed. researched several suppliers and Underfoot came out well. A visit to their showroom and help from the pre-sales team, with lots of examples to take home and try on the floor. Once we'd decided the process went well and due to hold-ups underfloor held our delivery in their facility for 6 months. The installation team worked well and overcame a few unexpected headaches that only appeared when the old flooring came up. They did a great install job and took away all the rubbish. I would recommend them and in 25 years when our new floor wears out I'd happily use the again

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

Amtico flooring and carpets

We initially used Underfoot Flooring for Amtico bathroom, and we have followed that by having Amtico installed in the hall (herring bone style) and living room (planks), and all bedroom carpets. Professional service. Very pleased with the result.

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly helpful staff and well…

Friendly helpful staff and well equipped warehouse and office. Both fitters that came were very friendly and thorough and did a good job. Where there appeared to be places that the flooring wasn't even, we were advised that it would settle with time, which it did.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Top quality from start to finish!

Was recommended to Underfoot Flooring by a friend and was not disappointed! John was so friendly and accommodating, always keeping us posted. Jamie who came to fit the floor was also great and the quality of the Amtico and the way it was laid was amazing. Can’t recommend high enough.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

We have our amtico flooring nicely done…

We have our amtico flooring nicely done by Underfoot Flooring. Pre-installation was efficient and responsive. The fitters were professional and friendly always with smiles. The work was done fast and neatly. Price is bespoke and acceptable. We are loving our lovely flooring now.

July 18, 2022
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you Alex!

Rated 5 out of 5 stars

Highly recommended

Underfoot offered the best range and services. They did a fantastic job carpeting and laying laminate flooring in our home and we have no hesitation in recommending them to anyone. Thank you again for a great job.

June 23, 2022
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you for the review. Much appreciated.

Rated 5 out of 5 stars

Excellent work & service

Replaced old vinyl tiles with new sheet vinyl and repaired failed adjacent screed and vinyl floor. Work was excellent and completed on time. Admin communication also excellent. Very pleased with work and will use again.

March 21, 2022
Unprompted review
Rated 5 out of 5 stars

Underfoot Flooring

What a company from the very start this company provided a 5 star service.

They delivered the the flooring on time and with in budget.

The installation team done an excellent job can’t thank them enough

They kept me constantly updated on the progress

They carried out 2 site visits and have totally transformed my house can’t speak highly enough about Underfoot flooring.

If you want quality flooring supplied and installed look no further than underfoot flooring.

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent bunch

Excellent bunch - cannot recommend highly enough. Replaced our shop floor in Muswell Hill.

February 25, 2022
Unprompted review
Underfoot Flooring Ltd  logo

Reply from Underfoot Flooring Ltd

Thank you Sean!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look