Easy to order and filter to have the available size and models large size are not very large and XL is corresponding to L in Fr, so I have to find another site for future order, the XL size are not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm really happy with the fit of my purchased items. Being tall and of medium build, it's hard to find undergarments that fit my body. It's always a russian roulette buying online, but is the second p... See more
Company replied
Beautiful bra from a sustainable company! I bought it to wear under sheer blouses and tops and it’s very pretty including the bands that are slightly shimmering. The band is a bit snug on the largest... See more
Company replied
I live in the US and have been shopping with Underprotection for a few years now. One just cannot find the same quality, ethics and design in the US. I own many many pieces - bras, underwear, body s... See more
Company replied
Company details
Written by the company
At Underprotection, we are making soft, fashionable and sustainable lingerie, loungewear, swimwear and hosiery produced in classified sustainable and certified materials such as TENCEL™ lyocell, recycled polyester, recycled nylon, recycled wool, banana fibers and organic cotton. Most of our products are vegan approved, and if not, it is because it is recycled (wool) or a waste resource (milk). All our packaging, paper and polybags are either recycled or biodegradable. Sustainability, recycling and environmentally care are more than just a trend to us. These are the very reasons why we started Underprotection. We are focusing on being sustainable in every possible way and we are taking action to make a positive and meaningful change both socially, environmentally, in our community and around the world. This makes it possible for us to proudly say that we are a Certified B Corporation®.
Contact info
Algade 19, 1, 4000, Roskilde, Denmark
- +4553569032
- info@underprotection.dk
- underprotection.eu
good order experience but remarks on order size and delivery delay
Easy to order and filter to have the available size and models
large size are not very large and XL is corresponding to L in Fr, so I have to find another site for future order, the XL size are not really XL and didn't include all body type
a little delay in logistic part, order placed on 01/04 morning, announced prepared to GLS on 03/04, but really handled to GLS on 07/04
April 3, 2026
Reply from Underprotection
Dear Florent,
Thank you for your review, although we would have loved more stars of course <3
First, the delay of your latest order was due to the Easter Holidays I am afraid. GLS in Denmark was closed, and did not pick up until Tuesday the 7th of April (we tried to get them to pick up).
Regarding the size, you are always welcome to contact us via email or chat, for any questions or guidlines regarding fit and measurements, we are always happy to assist.
We of course hope that you will be back some day, and again, please contact us if you have any doubts prior to ordering <3
Best regards,
Alexandra and Team Underprotection
I'm really happy with the fit of my…
I'm really happy with the fit of my purchased items. Being tall and of medium build, it's hard to find undergarments that fit my body. It's always a russian roulette buying online, but is the second purchase I've made with Underprotection and the sizing has been perfect.
March 2, 2026
Reply from Underprotection
Dear Chloe,
Thank you so much for the kind review <3
We are so glad to have you as a customer!
Hugs from Alexandra and Team Underprotection
Reply from Underprotection
Dear Mauro,
We are so glad :-)
Thank you for the kind review!
Best regards,
Alexandra and Team Underprotection
I’m rating this as one star because I…
I’m rating this as one star because I am being ignored by the customer service team. ** Updated to 3 stars as I got a response but only after I posted one star here. Nonetheless, thank you.
February 9, 2026
Unprompted review
Reply from Underprotection
Dear Ash,
** Thank you for the update, and we would never ignore you :-)
As I wrote to you via email, I am truly sorry for my late reply, but we are of course not ignoring you, we would never ignore any of our valued customers <3
Your request have been made, and please feel free to contact me if you have anything further I can assist with.
Best regards,
Alexandra and team Underprotection
Recommended!!
Since I’ve tried the brand for the first time, I ordered all my underwear from Underprotection. Great quality and service!
February 2, 2026
Reply from Underprotection
Dear Nicola,
Welcome to the Underprotection-family <3
Thank you so much for your kind review.
Best regards,
Alexandra and team Underprotection
Reply from Underprotection
Dear Magsalena,
Thank you so much, we are so glad you love it <3
Hugs from Alexandra and team Underprotection
Reply from Underprotection
Dear Reinhard,
Thank you so much for your review - it is highly appreciated :-)
Best regards,
Alexandra and team Underprotection
Really quality items
Really quality items, you can feel they’re so durable. True to size, flattering. Would highly recommend. The only annoying things are the labels but easily cut off.
November 3, 2025
Reply from Underprotection
Dear Holly,
Thank you so much for your kind review and recommendation - we really appreciate it <3
Best regards,
Alexandra
Reply from Underprotection
Dear Audrey,
Thank you and you are so welcome back <3
Best regards,
Alexandra
The best underwear brand I know
The best underwear brand I know. I love their bralettes, the quality is great and it's not as pricey as other similar brands.
October 20, 2025
Reply from Underprotection
Dear Fanny,
Thank you so much for you review - it means the world to us <3
Best regards,
Alexandra
Excellent customer care
The hooks on the back of the Lima bra (white) feel like they’re scratching my skin. The high apex bra’s are wired on the sides. There’s also a difference between the sizing of the bra’s. However, customer care has been amazing with my returns. Instead I received the new Erica bra and this is amazingly soft and comfortable. Ordered more as I’m very happy with it and they look beautiful. All in all: four stars.
October 15, 2025
Reply from Underprotection
Dear Dominique,
Thank you so much <3
I am so glad we worked things out, and that you love the Erica bra we sent you.
Always glad to have you with us!
Best regards,
Alexandra
The products are fine but return policy isn't customer friendly
The products are nice and consumer service is responsive and efficient. Shipping time is quite fast. The S Bras however have a tight band around the ribs, the same as XS. That is not very comfortable and fir S it should be wider. The rules of returns are also not that great - customer loses money if he she wants to just return the item. The measurements bed to be more exact if the refunds are not free.
October 10, 2025
Reply from Underprotection
Dear Martha,
Thank you so much for your kind words about our products and customer service – we’re really happy to hear that you had a positive experience with both!
We also appreciate your feedback regarding the fit of the bra. We're sorry to hear that the band felt too tight — but the XS+ you have now, is XS sized underband, with a S cupsize. The + is only for the cupsize, not the underband.
As for our return policy, we understand it can be frustrating to pay for return shipping. While this is quite common across many brands, we do offer exchanges (we cover the shipping cost after the exchange), so you can easily switch to another size or style. I will contact you via email to find a solution for you <3
For future orders, you're very welcome to reach out to us directly at customercare@underprotection.dk if you have any problems with your items — I’ll be more than happy to assist you in finding the right size and fit.
Best regards,
Alexandra
Love all about the brand
It's the second time I buy from underprotection, the quality of the lingerie and swimming suits is superb. When I had some issues with the sizing the assistance they provided was very fast and helpful.. Fast shipping. I'll be buying again from them!
September 29, 2025
Reply from Underprotection
Dear Kristina,
Thank you so much for your kind review <3
We look forward to have you back anytime!
Best regards,
Alexandra
Love the products and excellent support when GLS made a mistake
Great support when GLS made a mistake. Underproduction doesn’t only take responsibility for the environment but also to ensure customers get their delivery.
And love their underwear!!
August 31, 2025
Reply from Underprotection
Thank you so much for the lovely review - and yes, we care very much <3
Best regards,
Alexandra
Reply from Underprotection
Dear Andrea,
We are so glad you find it to be perfect and took the time to give us a great review <3
Best regards,
Alexandra
Great materials and wonderful customer…
Great materials and wonderful customer service, also quick dispatch
June 1, 2025
Reply from Underprotection
Thank you so much, it means the world to us <3
Best regards,
Alexandra
Reply from Underprotection
We are so glad you love it, and thank you for the great review <3
Best regards,
Alexandra
Very happy with lingerie and swimwear
Very happy with lingerie and swimwear! The recycled fabric is very soft, the fit feels good and the sizes fit correctly. Looks even better knowing it is ethical and sustainable ;)
May 30, 2025
Reply from Underprotection
Dearest Fran,
Thank you so much - and yes the fabric is just great <3 We love that you love it as well.
Thank you for the kind review.
Best regards,
Alexandra
I loved it all
I loved it all, just have doubts about the size but will send you an email :) THANK YOU
May 12, 2025
Reply from Underprotection
Dear Fatima,
Thank you som much <3
Best regards,
Alexandra
Great communication when their system…
Great communication when their system went down and shipping was fast after all was resolved.
April 22, 2025
Reply from Underprotection
Dear Rachel,
Thank you for your kind review, and we are glad to be up and running <3
Best regards,
Alexandra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.