Underwaterhydraulics Reviews 311

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Knowledgeable and helpful staff, knew what I needed and what they had in stock. Call to verify items are in stock and have questions answered, and order online!

Rated 5 out of 5 stars

Got my order right, and hooked me up with a bunch of badass sticker swag!! Quality gear and dope stickers that come quick with a little extra on top...whats not to be pleased with...keep it up guys!

Rated 5 out of 5 stars

Got my gear back 3 business days later (expedited), helmet looks beautiful and Leslie did an awesome job with it. I couldn’t be happier. Quick turnaround, amazing quality of work, and stellar service... See more

Company replied

Rated 5 out of 5 stars

Ordered from underwater hydraulics a few times now, along with stopping at the store front in between jobs and every single time as been a pleasure. J R provides outstanding customer service, he actua... See more

Company replied


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4.8

Excellent

TrustScore 5 out of 5

311 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

EASY AND FAST

February 6, 2024
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Reply from Underwaterhydraulics

Hi Paula,

Thank you for the 5-star review. We truly appreciate you and look forward to hearing from you again!

Rated 5 out of 5 stars

Product arrived as advertised

Product arrived as advertised
Shipping was a little slow but otherwise as advertised

December 28, 2023
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Reply from Underwaterhydraulics

Hi Richard,

Thank you for leaving a review! We apologize for the delay in getting your order out. Our shipment of watches were held in customs longer than expected.

We truly appreciate you!

Rated 5 out of 5 stars

Very good customer service

Very good customer service. I highly recommend underwater hydraulics. Thanks again!

January 3, 2024
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Reply from Underwaterhydraulics

Thank you for the review, Joseph! We truly appreciate you!

Rated 5 out of 5 stars

Last-minute Christmas gift.

I made a last-minute order right before Christmas and was concerned that even with next-day shipping it would not arrive in time. I called and the gentleman I spoke to said he would do everything he could to get it delivered by Christmas Eve. It arrived on Christmas Eve and my son had his equipment in time for an off-shore job on the 27th.

December 22, 2023
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Reply from Underwaterhydraulics

Thank you for taking the time to leave a review! I'm happy to hear the shipment was received in time! We truly appreciate you!

Rated 3 out of 5 stars

Attention if you order from another country .....

I think the product is very good but you should change your ad ... it was mention free delivery, didn't mention anything about shipping in Canada. I paid $57 for shipping and when the product arrive I had to pay $80.12 for custom. If I knew that at first, I would't order from your Company

November 29, 2023
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Reply from Underwaterhydraulics

Hello,

We apologize for not clarifying the free shipping to being for domestic orders only. It has been brought to our attention for future ads.

As far as taxes, duties, and customs fees, there are no ways for me to work around that or estimate what it will cost for customs clearance.

We do appreciate your business and appreciate you taking the time to leave this review. If you have any questions or need any help, we're always here to help!

Rated 5 out of 5 stars

Super personable easy to talk to and…

Super personable easy to talk to and worked with me to complete my order. Would give a 6th star if i could.

November 29, 2023
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Reply from Underwaterhydraulics

Hey Harold,

Thanks for the kind words! We truly appreciate you. Thanks for leaving a review!

Rated 5 out of 5 stars

The guys at Underwater Hydraulics were…great all around.

The guys at Underwater Hydraulics were easy to work with. They helped me find what I was looking for. It also happened to be the best price I could find. And the shipped my lift bag quickly with no issues.
You know how sometimes when you need help with info on a product and you talk to someone at a company and it seems like its bothering them to help you? This was the opposite. These guys are great!

November 29, 2023
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Reply from Underwaterhydraulics

Hey Ryan,

We truly appreciate you! Thank you for taking the time to leave a review! We hope to hear from you again soon!

Rated 5 out of 5 stars

Excellent

excellent service and delivery on time.

November 2, 2023
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Reply from Underwaterhydraulics

Hi Thanasis,

Thank you for the review! We truly appreciate you!

Rated 5 out of 5 stars

A pleasure to work with very…

A pleasure to work with very knowledgeble professionals. Thank You for your great service and products!

October 23, 2023
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Reply from Underwaterhydraulics

Hi Jon,

Thank you so much for the review! We truly appreciate you!

Rated 5 out of 5 stars

Kudos for great Customer Service

Customer Service speaking and texting with Karl was great. Everything was handled timely and made a second order immediately.

October 3, 2023
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Reply from Underwaterhydraulics

Hey Chester,

Thank you for taking the time to leave a review! We truly appreciate you!

Rated 5 out of 5 stars

My experience was amazing

My experience was amazing, they reach out personally when you need help to get any issue resolved quickly and make sure you have what you need in your order a great company

September 28, 2023
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Reply from Underwaterhydraulics

Hi Gary,

Thank you so much for the 5-star review! We truly appreciate you!

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