I didn't like that I was charged the full amount when the ad said it's per month. It said cancel anytime--so I thought, like with other websites, that you get charged monthly and cancel whenever you... See more
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Company details
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Introducing Undetectable.ai, an innovative tool crafted specifically to circumvent AI content detectors. Leveraging cutting-edge algorithms and sophisticated techniques, it guarantees human-like and imperceptible output. Ideal for writers, bloggers, researchers, and content creators seeking to generate undetectable content, our tool produces unique and search engine-optimized material that confidently evades all AI detectors.
Contact info
1309 Coffeen Avenue, 82801, Sheridan, United States
- contact@undetectable.ai
- undetectable.ai
Replied to 7% of negative reviews
Typically replies within 2 weeks
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Great product for students especailly those who are woring at the same time
Great product. My wife used the tools for nearly 1 year during her graduation and it helped her a lot by reducing the time spent on corrections and giving extra time on what was required to be understood. Back then this product was at par or better than the ones available.
This is scam
This is scam, charged me for free trial. Very hard to cancel and communicate.

Reply from Undetectable AI
Ava,
Ava,
Communicated with me respectfully and answered all of my concerns.
Misleading "Free Trial" and instant charges.
I wish I had read the reviews sooner. This service uses extremely shady billing practices. They advertise a 'free trial' with a high word limit, but in reality, you only get 250 credits. As soon as you hit that tiny limit, they trick you into clicking 'Activate'—which instantly charges your card because they make you enter your payment details upfront.
There is no clear warning that money will be taken immediately. It’s a classic 'dark pattern' designed to steal money from unsuspecting users. When I contacted support to complain, they only offered a partial refund, keeping $4 as a 'processing fee' for a service I never intended to buy.
Do not trust their 'free' claims. They are just waiting for you to click one button so they can grab your money. Avoid at all costs

Reply from Undetectable AI
The support was very quick and easy to…
The support was very quick and easy to get, Ava was a true professional!
Great Support & Fair Resolution
Had an issue with auto-renewal, but the team was very responsive and helpful. They explained everything clearly and offered a fair solution. Really appreciate the support!
Ava is very helpful
Ava is very helpful, she gave quick and and very helpful responses. I appreciate her efforts
Used to be great - now it's terrible
Here’s a clean, natural review you can use:
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Undetectable.ai used to be a really solid tool, but after the recent changes, it’s honestly gone downhill. The output now feels random and inconsistent, and a lot of the “humanized” text it generates doesn’t even stay relevant to the original context. Instead of improving the writing, it often makes it more confusing or off-topic. It used to be reliable, but now it’s frustrating to use and doesn’t deliver the same quality it once did.
Scummy billing practices and misleading advertising
Scummy billing practices and free trials. On the free trial, it is advertised as if you get access to the full plan's features and get the tool that "Passes AI detection" with a 10,000-word limit. This is a lie. You get 250 credits on the free trial. When you try and use the advanced humanizer, you are prompted to "Activate" your free trial on the pricing page. Little did I know, the activate button actually charges you instantly. Thankfully, my bank blocked the charge.
Do NOT use this service. It's extremely scummy and seems like some sort of a scam.
Review for Ava - Customer care representative
I contacted customer care to cancel my subscription, and Ava (the customer care representative) was very quick to easy to work with. Furthermore, I was being charged for the past 3 months, and didn't notice the charge. When I requested Ava to submit a refund request, she helped me with that and I was able to get me are refund for the last month's charge.
Feedback for Ava
She’s sooo amazing and I don’t know how is in charge but I wish you make Ava in charge of idk department or sth. She is one of the best or perhaps the best customer service provider I have ever met. She is so professional and kind.
I was really satisfied the service that…
I was really satisfied the service that I took from this company. Although I made a payment mistakenly, they accepted to pay it back. I thank a lot Dear Ava; the one who was replying to my e-mails very very quickly and produced solutions for me.
Support Agent Ava
Support Agent: Ava.
Resolution: Ava successfully cancelled your subscription and confirmed you will no longer be charged.
Additional Help: She also escalated a request to the technical team to potentially roll over your remaining words into non-expiring credits so you can use them even after cancellation.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had some issues at first, but Kate from the support team was really helpful throughout the whole process. She was patient, responded quickly, and made sure everything was handled smoothly.
Really appreciate the support — thank you, Kate!
Positive experience with positive…
Positive experience with positive results.
Scam service...
Scam service.... Support line is non-existent. If you can't access your account and have selected re-occur billing. You will be constantly charged.

Reply from Undetectable AI
I had a very positive experience with…
I had a very positive experience with the customer support service. The team was extremely helpful, responsive, and professional throughout the entire process.
They handled my issue efficiently and made everything clear and easy to understand. I really appreciated the quality of the service provided.
Highly recommended!
Perfect platform
Perfect platform. Excellent customer service when you need it.
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