Unibet Reviews 

2,764
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

One of the fastest and smoothest betting experiences I've had. Really easy and fast deposits and withdrawals. Winning bets quickly settled too.

Rated 1 out of 5 stars

I like two recent people on this review site have had a bad experience. This company will happily take your money , but getting paid out , good luck with that one. I had a win of £700 on Saturday ev... See more

Rated 4 out of 5 stars

I have always played unibet since I first started gambling and I’ve always liked the layout and the fair offers and bonuses. Although recently I have found for the past couple of months on slots I don... See more

Rated 4 out of 5 stars

The customer service call centre representative i spoke with , she was simply devine. Absolutely patient and understood my specific needs as her customer. And was more than willing to make it so ai co... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

You should know

3.3

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(2,764)

550 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Must be the biggest pile of BS to…

Must be the biggest pile of BS to reside on the internet!

£53 in 50ps got kong bonus it paid 60p!! No bananas no collects. What a joke!

If you are going to play on here play for free unless you do not like your money then play for real you will see f*** all back.

Should be investigated

September 24, 2026
Unprompted review
Rated 1 out of 5 stars

Won £21k and they refused to pay…

Won £21k and they refused to pay because it was linked to a joint account,
£21,150.80p to be exact
They will take your money but if u win big will do everything they can to not pay you !
Played in good faith and got burnt !
You have been warned !
Robbing scumbags !

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor

Very poor. Staked £30 and won my money back on the 300 free spins. But, the winnings were not REAL money.

I couldn't eveen claim my stake back.

I spoke to a chatbot and was told that I would have to spend a further £400+, in order to recieve my £40 winnings !!!

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

i have played unibet for many years and…

i have played unibet for many years and never had any problems at all! its very simple to navigate and find games, some bonuses ive received have been very good too. Even not playing very much this month i received a £25 birthday bonus which i was very happy with especially when virtually no other casino gave me a bonus....Which years ago nearly every casino done this. so i would recommend unibet

September 20, 2026
Unprompted review
Rated 1 out of 5 stars

Took Thousands in Deposits While I Was Excluded – No Response, No Accountability

My experience with Unibet / 32Red / Kindred Group has been extremely concerning. Despite being excluded at one brand, the group allowed me to reopen an account at another and accepted thousands of pounds in deposits. This should never have been possible under UKGC rules on cross‑brand exclusion and customer protection.

I raised a formal complaint months ago, covering exclusion‑matching failures, identity‑matching failures, DSAR omissions, and account‑handling issues. To date, I have received no acknowledgement, no response, and no deadlock letter, which operators are required to provide under SR Code 6.1.1.

Several of their published complaint inboxes now bounce back as invalid, making it impossible for customers to reach their compliance team. This raises serious concerns about transparency, governance, and whether the operator is meeting its regulatory obligations.

I am now escalating the matter to the UK Gambling Commission, ICO, ADR, and legal routes. This review reflects my experience and the complete lack of engagement from the operator.

September 18, 2026
Unprompted review
Rated 1 out of 5 stars

Stay Away

Absolutely shocking, so I was playing a game over 150 spins and only 5 of those spins had the thing needed for a feature, and then when I put more money in, it decided to disconnect me from the game, when I went back everything had been reset to the beginning, so I've closed me account and would advice people to go and play another site. Mega Riches is a lot better and you actually have a decent chance of winning.

September 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look