Unicoeye Reviews 

1,715
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the contact lenses are exceptionally comfortable to wear all day and provide realistic, beautiful colors that look completely natural even on very dark eyes. People also deeply appreciate the supportive customer service team, noting that representatives are quick to respond, very kind, and extremely helpful when addressing order issues or questions. However, some customers also noted occasional shipping delays and frustrating issues with receiving their items on time. A few reviewers experienced problems with damaged or extremely basic packaging, and mentioned unfortunate instances of missing products in their deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the vibrant colors and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Order

Customers expressed great satisfaction regarding their order experiences, highlighting fast delivery and... See more

Quality

Users describe positive interactions with quality, noting that the lenses are comfortable, durable, and... See more

Customer communications

Reviewers highlight positive aspects of customer communications, frequently praising the fast response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anyone who has used these contacts would know they are the best in the market with comfortability as well as color coverage. If you have dark eyes, these are the only contacts that will LITERALLY chan... See more

Company replied

Rated 5 out of 5 stars

Best colored contact lens provider I've ever dealt with. Customer service is amazing, and they are the only ones I've dealt with where the lenses are exactly as advertised. My eyes are so dark they're... See more

Company replied

Rated 5 out of 5 stars

Great customer service so far! They were very helpful and responsive when I reached out about my order. I haven’t received my contact lenses yet, so I can’t review the product itself, but I’m looking... See more

Company replied

Rated 5 out of 5 stars

I love these contacts! I have tried several different types, but these are more hydrated than others. They are so comfortable to wear! They ship fast! They never disappoint this customer 😁

Company replied


Company details

  1. Health & Medical

Written by the company

Best and natural Unico color colored contacts, explore wide variety of circle lenses and color contacts in non-prescription and prescription at unicoeye.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,715)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I haven’t received my lenses yet

I haven’t received my lenses yet. It’s been 10 working days. The tracking app still showing that order is shipped.

June 14, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hello,
Thank you for reaching out to us.
Your package is currently in transit. We have sent you the complete tracking link via email.
Please check your email for the tracking information and monitor the delivery status.
If you need any further assistance, please don't hesitate to contact us.
Best regards,
Customer Service Department

Rated 5 out of 5 stars

They are so cute and conftable to wear…

They are so cute and conftable to wear all day

May 11, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hello,

Thank you for your review! We're glad to hear that "They are so cute and comfortable to wear all day". Your feedback means a lot to us.

We truly appreciate your support and look forward to serving you again!

Best regards,
Customer Service Department

Rated 5 out of 5 stars

Customer service is top tier

Customer service is top tier. Never had a batter experience. Contacts are great too! Love this company

June 4, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with our service and products! 😊
We truly appreciate your support and look forward to serving you again!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

They have been SOOO helpful during the…

They have been SOOO helpful during the process an I absolutely cannot wait tuh receive my lenses!!😈🤩

May 28, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you for the glowing review! 🤩 We’re so happy to hear you had a great experience with our team.

Your lenses are rushing to you as we speak! We can’t wait for you to receive them and level up your eye game. ✨

Enjoy your new lenses!
Cheers,
Unicoeye Support Team

Rated 5 out of 5 stars

I've ordered from them several times…

I've ordered from them several times the contacts are super comfy and when I did have an issue with my order it was quick to fix it and help me get the lens I needed

May 27, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you for your loyal support!

We’re thrilled to hear you find our lenses comfortable and that our team could assist you promptly. Your satisfaction is our top priority, and we look forward to serving you again soon!

Best regards,
Unicoeye.com

Rated 5 out of 5 stars

They helped me and everything arrived…

They helped me and everything arrived good !

May 21, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for your kind review! We are thrilled to hear that our team could help and that your lenses arrived safely.

Your support means the world to us. We look forward to serving you again soon!

Best regards,
Unicoeye Team

Rated 2 out of 5 stars

Not happy at all

Not happy at all. They looks so fake. I have bought more bad contacts from this company than good ones. When I come back to purchase the good ones again they're not in stock. It's frustrating and I'm tired of being let down by this company.

May 19, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

We are truly sorry to hear about your experience and the frustration this has caused. We strive to provide high-quality, natural-looking lenses, and it’s disappointing to know we missed the mark for you.

We would love the opportunity to look into your specific orders and find a solution. Could you please email us at service@unicoeye.com with your **order number**? This will help us identify which styles you liked and address the stock and quality issues directly. We value your loyalty and hope to regain your trust.

Warmly,
The Unicoeye Team

Rated 5 out of 5 stars

Natural looking eyes

I've been shopping with unicoeye for years, and I'm never disappointed. Their products are great, they feel comfortable and look very natural.

May 21, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for your incredible review!

Being a loyal customer for years is the greatest compliment we could receive. We are absolutely thrilled to hear that our lenses consistently provide the comfort and natural look you’re looking for. Knowing that we’ve never disappointed you makes all our hard work worth it!

Your support means the world to our team. We look forward to being part of your beauty routine for many more years to come.

Warmly,
The Unicoeye Team

Rated 5 out of 5 stars

Love unicoeye

Love unicoeye. They sent both of mine and are sending me a pair free.

May 13, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for taking the time to leave us such a lovely review!

We’re so glad you received your order and the free pair we sent. It’s always our goal to make sure our customers are happy and glowing!

If you need anything else or have any questions about your lenses, please don't hesitate to reach out.

Happy wearing!

Best regards,
Amy

Rated 5 out of 5 stars

Amazing color match with my dark eyes

Amazing color match with my dark eyes. Will be buying more!

May 19, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

We are so thrilled to hear that!

Finding the perfect color match for dark eyes can be a challenge, and we’re glad we hit the mark for you. Can't wait to see you again for your next pair! Thank you for the support!

Best regards,
Customer Support

Rated 4 out of 5 stars

these are so comfortable and easy to…

these are so comfortable and easy to put in. the shipping did take long but the contacts came nicely wrapped. the color is vibrant.

May 13, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you for the lovely feedback! We’re so happy to hear the lenses are comfortable and the color is popping! 😍

We’re sorry the shipping was a bit slow this time—thank you for being so patient with us. We’re doing our best to speed things up so your next pair arrives even sooner.

Enjoy your vibrant new eyes, and have a wonderful day!

Stay beautiful,
Unicoeye Team

Rated 3 out of 5 stars

They been great very helpful and trust…

They been great very helpful and trust worthy very kind to me and help me with my order I feel like they will do the same to other so if u want these contact just be patient with them if they tell you it be later to get them but they will email u let u know what gone on with ur order trust me they no scammer they will help u get what u need and a deal to or free pair with ur order like me I tickel bc they help me get what I wanted and they make shore what I need I got thank u very much this is my 5th pair so far I keep geting more soon you guy are the very best ppl thank u guys everything you done for me i read ur message and I was just telling the truth u are amazing ppl amd very kind to me !!! Still waiting on my free pair after I wrote this still waiting on my free contact now over month now still havent heard nothing from them yet so that why I am now writing this i done this bc I was happy since my other was late u all told me since ot was I was getting another pair free

May 12, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

We are absolutely touched by your kind words and your incredible support!

Knowing that this is your **5th pair** from us makes our whole team so proud. Thank you for your trust, your patience, and for sharing your experience with others—it really means the world to a brand like ours.

We’re so happy we could help you get exactly what you wanted. We promise to keep providing the same level of care and quality for your future orders!

Thank you for being part of the Unicoeye family. We can't wait to help you with pair number 6!

Best regards,
The Unicoeye Team

Rated 5 out of 5 stars

Love the colors the quality and…

Love the colors the quality and quantity are very good

May 9, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for sharing your experience with Unicoeye!

We are thrilled to hear that you are happy with the colors, quality, and quantity of your order. It’s our goal to provide the best products for our customers, and your support means the world to us.

We look forward to seeing you again soon!

Best regards,

The Unicoeye Team

Rated 5 out of 5 stars

Long Tome Customer

I have been order from Unicoeye for 6 years now. Their products are top of the line extremely comfortable and durable and most importantly absolutely gorgeous. Customer service is incredible! They have fast response time and care so much about you as a customer. I had a package stolen off my porch and they replaced it. They have a life long customer in me.

May 15, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for your incredible support over the past 6 years!

We are thrilled to hear that you love the comfort and design of our products. It was our pleasure to assist with your package issue—ensuring our customers are taken care of is always our top priority.

We look forward to serving you for many more years to come!

Best regards,

The Unicoeye Team

Rated 5 out of 5 stars

Perfect customer service and quality…

Y'all fixed my problem with urgency and precision! Thank you and I will keep ordering from y'all and would highly recommend this company. The contacts are wonderful

May 13, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you for being a loyal customer for over 2 years. We are truly sorry to hear about the damaged lens, as this is not the quality we strive to provide.

Please contact our after-sales team at service@unicoeye.com with your order details. We will definitely resolve this for you immediately. We value your long-term support and want to make this right!

Best regards,
The Unicoeye Team

Rated 5 out of 5 stars

I have found the most beautiful lenses…

I have found the most beautiful lenses on unicoeye. The service is prompt and helpful. They will make sure you're a satisfied customer. I will never buy lenses anywhere else. Most importantly, the pictures of the before and afters are true to the real colors whereas other apps and sites show very misleading and unrealistic images of their products. I highly recommend unicoeye.

April 3, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for your wonderful review! We are thrilled to hear that you love our lenses and appreciate our prompt service.

We take great pride in ensuring our "before and after" photos are as true to life as possible, as transparency is our top priority. Your loyalty means the world to us, and we look forward to providing you with more beautiful lenses in the future!

Best regards,
The Unicoeye Team

Rated 5 out of 5 stars

I’ve gotten contacts once and they were…

I’ve gotten contacts once and they were the black style and they were so comfy and when they expired I just had to get more! Their prices are amazing and the contacts are so easy to put in and feels light in your eyes. Try this contact company out please if you’re debating or not !!💕

May 8, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for sharing your wonderful experience!

We’re thrilled to hear that you love our black style contacts and find them so comfortable and easy to wear. It’s customers like you who make what we do so rewarding. We truly appreciate your kind recommendation and your support!

We look forward to seeing you again soon for your next pair.

Best regards,
Unicoeye Team

Rated 1 out of 5 stars

Honest Review of Unicoe Colored…

**latest update June 12th 2026**

I would like to provide an update regarding my experience with Unicoeye's customer service.

After posting my review about the poor quality of the contact lenses I received, the company contacted me and offered 2 free pairs of lenses as compensation. However, the offer was accompanied by a request that I remove my review if I was satisfied with their proposed solution.

Their exact message stated:

"We value your experience and would like to offer you 2 free pairs of lenses of your choice as a compensation."

Followed by:

"If you are satisfied with this solution, would you be willing to help us by removing the review?"

For context, I purchased 4 pairs of contacts that I found unusable due to quality issues. The company offered to replace only half of them, while also asking that I remove my review.

I believe other potential customers should be aware of this interaction and decide for themselves whether they find this business practice appropriate. My review remains based on my actual experience with both the product and the customer service I received.
(Please read below for my original review- im giving everyone true factual information so they may make a decision based off real people's experience. Not a company looking only to get your money)
***********************************

Honest Review of Unicoe Colored Contacts

I wanted to leave an honest review because I wish I had known this before ordering.

The shipping took much longer than expected. The site advertises free shipping and gives the impression that orders arrive within a few days, but that was not my experience. After the order was processed, I was told it could take 7 to 14 days to arrive, and mine took the full 14 days.

As for the lenses themselves, I was very disappointed in the quality. They are extremely thin and difficult to put in because they constantly fold in on themselves. Once in my eyes, they did not sit or cup properly. The lenses shifted around and made it look like my iris was drifting out of place, which looked very unnatural and felt like the material was too flimsy to stay positioned correctly.

Overall, I would not purchase from Unicoe again. In my opinion, the lenses felt low quality, the shipping timeframe was misleading, and the final product was not worth the wait or the money. I’m leaving this review so other people know what to expect before ordering

April 22, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,
Thank you for your honest feedback. We sincerely apologize for the shipping delay and the issues you experienced with the lenses.

* **Shipping:** While we offer free shipping, 7-14 days is our standard international timeframe. We are working to speed this up.
* **Lens Quality/Fit:** Our lenses are designed to be thin for high oxygen permeability and comfort, though we realize this can make them more delicate to handle. Shifting often occurs if the base curve is not a match or if the lens is inside out.

We want to make this right. Please contact us at **service@unicoeye.com** with your order number, and we will provide a solution

Best regards,
The Unicoeye Team

Rated 5 out of 5 stars

Perfect lenses and fast delivery

Perfect lenses and fast delivery

April 24, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for your review! We’re glad to hear you’re happy with the lenses and our delivery speed.

We look forward to your next order!

Best regards,

The Unicoeye Team

Rated 5 out of 5 stars

Great Customer service and good…

Great Customer service and good product. I will get all my lenses here

April 24, 2026
Unprompted review
Unicoeye logo

Reply from Unicoeye

Hi,

Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed both our service and products.

We look forward to seeing you again for your next pair!

Best regards,

The Unicoeye Team

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