uniexpress.ca Reviews 

Terrible Experience with UniUni Express Courier

I recently had a very frustrating experience with UniUni Express Courier. They are one of the worst couriers I’ve ever dealt with. When they delivered my package, they took a picture from far away from the building, making it impossible to know where the package was actually left.

God knows whether they left the package inside the building or or outside of the building or in front of the door. This lack of clarity and care leaves customers with a lot of hassle and headaches.

I hope UniUni Express Courier improves their service and communication. Until then, I would be very hesitant to use their services again.

Quite possibly the worst carrier service to chose from. Their customer service is basically non exsistant. You create "help tickets" and get told someone will call soon and no one does. Their delivery windows for once the parcel is out for delivery is 3 days.

The shipper put a description of the parcel contents on the label. Once I found this out I tried to contact uni express to ask for a hold at a warehouse for pick up. Noone responded to my enquiry. Now it's out for delivery and I'm home waiting for this package and when I check the status of the delivery it has a 3 day window to arrive.

All in all, with all the errors and the lack of customer service. This will be a black listed courrier service at my address.

This is the worst company ever there are you okay Dubai shipping company I ordered a 12x16 canopy and they said they delivered it into my mailbox how in God's creation can you fit at 12x16 canopy into a mailbox is it one of those Alice in wonderland mailboxes I have no found out called USPS they said it was delivered to an address but not my address and they would not give me the address so I can go find my package I tried to get in touch with you and x through the website from t e m u of course no answers after 20 times I've left a message this is ridiculous they stealing they fraud and this is a scam shipping company so when you buy something look at the shipping company that you're buying it from do not use them I am reporting them to every person I can report them to I'm going to report them to the news the BBB everyone that I can tell about this so they do not have the same experience that I have caution again do not use they're horrible and if there was a word worse than horrible it would be a s***** company

Hit and Miss when delivering my shein.
I have had it where a delivery driver has called me to ensure my package was received once and thought that was beyond great customer service BUT my second last order was left out in front of a random business and would not have been found if they didnt find me on FB to get it to me and NOW my last order has teo faile ddeliery attempts even though no attempt has beenmade.

WHEN WAITING ON HOLD THE WAIT TIME WILL JUMP FROM "your call will be answered in 10 minutes" to "your call will be answered in 31 Minutes "

Don't trust this company. They delivered the package to my lobby and when I got there it was gone.
They sent me an e-transfer to cover the cost but I never gave me a password to deposit it.
Now when I try to contact them I get a '404 forbidden' page.
Shady company.
Use at your own risk.

Horrible Company
We are a business expecting a package, open mon-fri only they keep trying to deliver our package on the weekend inspite of numerous messages to this company about our hours. Just terrible, what's the point of ordering delivery anymore if this constantly happens. Will stop ordering all together now.

I order from shein and uni express has delivered 4 packages to me. I have had great experiences with uni express. I put my buzzer number on the package and every time the delivery driver buzzes me and brings my package right to my door. Delivery is timely and I received all my packages around 3-5 days after I place the order. The delivery driver has been polite and even says your welcome, and have a nice day when I thank them for my package. I see several bad reviews on here, but I haven't experienced anything like that. I find Canada post a much worse delivery company as I have had packages sent to the post office instead of buzzing my number. I'm disabled so I am home all day.

There customer service phone number hangs up on you. Can't leave a voicemail. Email online rejects submissions. No photo proof of delivery. No failed attempt notification. No reaching customer service. No real time updates on your package. Can't reschedule a 2nd attempt. They leave customers helpless.

It takes a LOT for me to give a POOR review.
I am a Glass Half Full kinda person of honesty, integrity, morals, principles; who believes in treating others the way I expect to be treated, with kindness, objectivity and respect (even when no one is watching) !!
My title here says it all !!
UNI UNI Canada Company, Staff, Drivers, have sadly demonstrated they are simply UNCIVILIZED OBTUSE TOXIC DYSFUNCTIONAL HUMANS, extremely sad indeed !!
However, I like to believe What Goes Around, Comes Around !!
One Day, they will ALL get their due justice and guess what NO ONE will have any remorse, you will be of No Value, Zero !!

One star , because I can’t leave zero. Worst delivery “service “ ever. Avoid it on any cost . Waited almost a month and listened to their lies that I’ll get the delivery “next” day until they stopped responding. The message said they will read the reviews, but I doubt it . It’s 100% negative reviews.

Handicapped, halfway thru fried egg brunch, and half dressed. Begged driver to bring up, but would not bring to apt. Had to leave food, dress, rush down in wheelchair to get package before it got stolen. Worst delivery service ever.

My complaint is much the same as the reviews already here. My package was thrown at least 10 ft on to my patio. The delivery person didn't even come close to my porch. I won't even order from a place using this delivery service

driver threw package approximately 10-15 ft to my porch causing package to pop open, horrible delivery company, filed a complaint but like always nothing done

It seems that this company has delivered packages in the past but but arrangements were not made by me, and no issues arose. Waiting for a package from oversees, I did not check until at least ten days or more. Attempting to track the package. I used the sellers tracking service, being independent, to get an update
To my surprise the package had made it to Canada Customs and cleared, noting handed to courier service. From this point on it gets stupid. I obtained contact numbers from the web and came across many review of the company, all bad. Then I checked tracking on uni uni site the entries were not the same, either edited or missing. I went further to pull together 3 tracking apps adding to trackers of seller and UniUni. Uni uni tracking was the only tracking service that was not consistant. The other 4 trackers were identical in entries and wording. When I called and spoke to support, the first thing I was told by Uni Uni was that my package was held in customs. “No it’s not” as a response surprised the agent. Should note here that when internal emails are assessed then sent to the client, one should delete the internal communications or start fresh with a new email🤔.The package info was provided to Uni Uni June 16 and the package cleared June 20 specifically noted it was handed off to Uni Uni. Thé agent insisted that because of issues it was delayed until I mentioned the tracing apps I had running, where now it was that packages cleared but had to go back to request more information. Now firstly that does not happen. The seller is a large company that I’m sure knows what information is needed. Customs is clear about what they require and really don’t want to stockpile items waiting for information and at June 28th when I called no one had reached out about this requirement. The agent s last comment was that was what his screen said. Well 4 other trackers say otherwise🤥.The tracking number is not recognized by Canada Post so requested the info used to clear the package, and when he referred to another department, I asked to be transferred. He would not give out any information period nor did he really know the whereabouts of the package. With some stern words left the package showed up in their warehouse the next day and was out for delivery. The issue that blew up the situations was an entry in tracking said on June 29th at 7:02pm the delivery’s first attempt was made. As I use a service for all deliveries I was picking up packages at that time, arriving at 6:50 pm and left parking lot 1/2 hour later. There was no attempt. Emailing back and forth, the whereabouts of the package was not confirmed nor could I make arrangement to pick it up. All considered I became concerned that they don’t know where it is or they were covering something up. I posted a review previously where a courier delivery driver provided for the company files pictures of the delivery point, claiming it was of our offices and a package was delivered. I obtained those pictures and the image depicted was a restaurant/bar. This is a growing concern that could great impact the courier industry but the company hung up on me twice. The worst of the worst is now possible and the item went missing. The current orders are substantially more valuable. The last word from the Uni Uni was a copy of the current status, delivery attempt number 1, and that the next attempt would be within the next 7 business days. My response was no. I contacted the seller and filed a police report, informing Uni Uni of the final actions. The package was delivered mid day July 2. No notice of such but it was confined delivered to be picked up tomorrow being Tuesday. What I find off is that the BBB rating is very high for Uni Uni, yet I haven’t seen a positive review yet. There is a missing link, but as I went through the experience and having some backup at hand, every word said to me was a deflection of the truth. That is either policy or the support department needs replacing…along with who ever is managing it.👎🏻

A few days ago I asked that my packages not be left in the driveway as too easy to drive over or steal. Next 2 deliveries the driver stands in the middle of the yard and throws my package on to the porch. These packages have breakable items in them. I have emailed pictures and video but no response from the company. I will be contacting Wish to advise how their merchandise is being delivered. All because I asked for my package To be put on the porch like they used too.

Do not, I repeat, do not use this company!

The driver shouted to angrily and my significant other that she started crying. They are irresponsible and don't care one bit about you because they apparently don't go up the stairs. Then leave it on the other side of the door like every single company in the world instead of shouting at a person for no reason.

Waiting for a delivery for ages. It sat in Mississauga for a week so I contacted them to ask if there was an issue, they advised I needed to contact the Hamilton location, which I did and never received a reply. Finally arrived in Hamilton where it sat for a few more days before going “out for delivery”. It has been out for delivery for 3 days, customer service is non existent, and this company is useless…it seems they must be walking the deliveries - it shouldn’t take 2 weeks to go from Mississauga to Hamilton. Canada Post is cheaper and faster

Worst shipping company I've had the displeasure of dealing with. Didn't use the call board (as instructed), lied to Amazon about my parcel being delivered, I contacted them and scheduled a delivery second attempt, and STILL didn't receive my parcel.

This is the worst shipping ever dealt with, they are inexperienced and they admit they lack knowledge in certain domain. They rarely respond to calls and emails. They are absolutely useless. The provide fake documents and booking confirmation and completely mislead you.