Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... See more
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Review summary
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What people talk about most
Reviews shaping this summary
From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... See more
I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but... See more
We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just... See more
Company details
Information provided by various external sources
Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.
Contact info
Bethesda Place 3000, 27103, Winston-Salem, United Kingdom
- uniform-direct.com
4.7
Excellent
984 reviews
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slowest till service ever!
Products are great and everything I needed in stock. Getting the items is no problem but paying for them is another story. Over 30 minutes waiting in Mitcham just to exchange items at the till because people working behind the till cannot do it only one member of staff!!!
July 6, 2024
Unprompted review
Reply from Uniform Direct
Hello Lisa.
Thank you for taking the time to provide feedback, however we think you have us mixed up with another company as we do not have any store within Mitcham. We are sorry to hear you did not receive the service you required with this alternative company. If we can help you here at Uniform Direct please do not hesitate to reach out to our team.
Kind Regards,
Uniform Direct
Thank you so much and it arrived on…
Thank you so much it came on time 😇Spot on.🥰♥️
July 4, 2024
Unprompted review
Reply from Uniform Direct
Hello Fiu.
We’re delighted to receive your 5-star review! It’s wonderful to know that everything was spot on and that your order arrived as expected. Thank you for choosing us, and we can’t wait to assist you with your future uniform needs!
Kind Regards,
Uniform Direct
Reply from Uniform Direct
Hello Mech.
We’re thrilled to receive your fantastic review! It’s wonderful to know that our delivery met your expectations. Your feedback means a lot to us, and we can’t wait to assist you with your future uniform needs!
Kind Regards,
Uniform Direct
Very quick delivery
Very quick delivery, ordered on the 27th, I had received it on the 29th.
June 27, 2024
Unprompted review
Reply from Uniform Direct
Hello Isabel.
Thank you for your 5-star review! We’re delighted to hear that you were pleased with our quick delivery. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again!
Kind Regards,
Uniform Direct
Reply from Uniform Direct
Hello Katie.
Thank you for your 5-star review! We’re delighted to hear that you were pleased with our quick delivery. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again!
Kind Regards,
Uniform Direct
Best School Uniform Provider
Excellent quality school uniform, great value for money. Superb communication and delivery is swift. Thank you!
June 28, 2024
Unprompted review
Reply from Uniform Direct
Hello Tracy.
Thank you for your fantastic review! We’re thrilled to hear that you found our school uniforms to be of excellent quality and great value for money. It’s wonderful to know that our communication and swift delivery met your expectations. We appreciate your kind words and look forward to serving you again!
Kind Regards,
Uniform Direct
Quick turn around
The turn around of my order was so fast and was kept informed all the way through. Quality of clothing is great.
June 21, 2024
Unprompted review
Reply from Uniform Direct
Hello Amy.
We’re delighted to receive your 5-star review! It’s wonderful to know that our quick order turnaround and the quality of our uniforms met your expectations. Your feedback is greatly appreciated, and we can’t wait to assist you with your future uniform needs. Thank you!
Kind Regards,
Uniform Direct
Quick delivery
Needed the item quickly and it came within two days. Happy with the service and price
June 22, 2024
Unprompted review
Reply from Uniform Direct
Hello Katherine.
Thank you for your 5-star review! We’re delighted to hear that you were pleased with our quick delivery and found our service and pricing satisfactory. Your satisfaction is our top priority, and we look forward to serving you again!
Kind Regards,
Uniform Direct
School Clothing
Hey guys look. Order your clothing a couple of days later, you've got it. It couldn't be better.
June 22, 2024
Unprompted review
Reply from Uniform Direct
Hello Andrew.
We’re thrilled to receive your fantastic review! It’s wonderful to know that our prompt delivery met your needs. Your feedback means a lot to us, and we can’t wait to assist you with your future uniform needs.
Kind Regards,
Uniform Direct
Excellent service
Really quick delivery, items are really well made and really reasonably priced too.
June 19, 2024
Unprompted review
Reply from Uniform Direct
Hello Rachel.
We’re thrilled to receive your fantastic review! It’s wonderful to hear that our delivery was prompt and that you’re happy with the quality and pricing of our uniforms. Your feedback means a lot to us, and we can’t wait to assist you with your future uniform needs!
Kind Regards,
Uniform Direct
Very fast delivery June 24
Very fast delivery June 24. Thanks for getting us the uniform so quick. Well made and good quality.
June 19, 2024
Unprompted review
Reply from Uniform Direct
Hello.
Thank you for your 5-star review! We’re delighted to hear that you were pleased with our fast delivery and the quality of our uniforms. Your feedback means a lot to us, and we can’t wait to assist you with your future uniform needs!
Kind Regards,
Uniform Direct
Good Customer service!
Good Customer service!
Ordered some uniform over the phone and needed advise on sizing, they were very patient and offered advice on size blazer I should get for my son as he is very tall! Arrived on Saturday and everything was perfect (He was a 33in chest size - but I got 36in blazer size to leave room for jumper underneath and he is 165cm tall at only 11 years. Fits just right and arm length was quite generous!)
June 7, 2024
Unprompted review
Reply from Uniform Direct
Hello.
We’re thrilled to receive your 5-star review! It’s fantastic to know that our customer service team was able to provide the right advice and that the blazer fits your son well. Your feedback means a lot to us, and we appreciate your kind words. Thank you for choosing us for your school uniform needs!
Kind Regards,
Uniform Direct
Very fast delivery!
Ordered 5 items on Thursday evening and they arrived on Saturday morning!
June 15, 2024
Unprompted review
Reply from Uniform Direct
Hello MrsL.
Thank you for your 5-star review! We’re delighted to hear that your order arrived so quickly. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again!
Kind Regards,
Uniform Direct
Absolutely amazing and took like 1 to 2…
Absolutely amazing and took like 1 to 2 days to arrive.
June 13, 2024
Unprompted review
Reply from Uniform Direct
Hello Stacey.
Thank you for your fantastic review! We’re thrilled to hear that you found our service amazing and that your order arrived so quickly. Your satisfaction is our top priority, and we look forward to serving you again!
Kind Regards,
Uniform Direct
Very fast delivery
June 5, 2024
Unprompted review
Shocking Customer service
I have ordered a jacket in my child’s size, it arrived too small. I Emailed uniform direct asking to exchange the jacket for a bigger size and they said the items are non returnable because they are made to order? It has not been tailor made to my childs measurements , it is a generic size. I’m sure there will be another child who will need the size I’ve got so they will be able to resell it .. I’m now stuck with a jacket that’s too small and need to pay again for another jacket! Shocking. Most companies let you exchange items.
June 3, 2024
Unprompted review
Prompt, well packaged delivery
As always, quick delivery, with free postage and well packaged. I've been waiting to place this order for some time as the credit/debit card option has not been available (only Paypal) so you nearly lost a customer but I waited as I understood you were changing your payment systems and I like the quality of your items compared to other suppliers.
June 1, 2024
Unprompted review
super fast delivery in time for school
June 1, 2024
Unprompted review
Awesome buying experience
Awesome buying experience. The items were of good quality and the delivery was super quick!
May 23, 2024
Unprompted review
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