Uniformstores Reviews 261

Good quality and arrived exactly when it said it would. I was very pleased as never used this site before but would definitely use it again

I didnt want to write a bad review but in the end it was just one too many times of inaction. I want to stress that every email response was very quick and polite and eventually it did get resolved.

I understand the stock of the Lowa shoes is really bad at the moment which is out of your hands and im not putting the blame of that on UniformStores. Although it would have been nice to keep customers informed about that rather than just changing the "Delivered by [Month]" every month unless they emailed first.

Disregarding the stock issues, it took almost 2 months from when I requested a refund to actually receiving it, and only because I got into further contact.

11 Apr - Preordered for April delivery
28 Apr - Me: Emailed asking about stock since theres no way they will be delivered now
04 May - Me: No reply so emailed again.
04 May - UniformStores: Replied about stock coming slowly, was very polite and informative.
27 Jul - Me: Requested a refund since it seems they will never be in stock. Will order them again when they are.
28 Jul - UniformStores: Sorry to disappoint and explaining stock issue again.
14 Aug - Me: Nothing changed regarding refund, so emailed again asking about status of the order.
15 Aug - UniformStores: "From my records you have requested a refund. Is that still what you wish?"
16 Aug - Me: Yes
17 Aug - UniformStores: Not a problem, that will be refunded in 5-7 days.
18 Sep - Me: Is it possible to confirm this refund was processed? I still didnt see anything on my side
18 Sep - UniformStores: Let me check for you today.
20 Sep - Received refund

Im not sure the refund was even started until asking about it again on the 18th Sep as the order status remained at "Refund requested" up until that point. After I actually received it, checking again the status was "Refunded". If that was a problem on my card issuer side, wouldnt the status on UniformStore already be refund complete? And strange that it finally came 2 days after emailing about it again.

Regardless of that being correct or not, I requested a refund on the 27th Jul, acknowledged on the 28th Jul and ignored until the 17th Aug after contacting again.

Again, the responses were quick and polite which is rare these days. But at the end of the day I paid money to buy a product and receive it on time or at least receive a quick refund, not to have a conversation.

Order was as advertised and arrived swiftly. Would buy again.

Happy with purchase, price, and communications.
Would happily use again.

I did not get a confirmation email or delivery estimate date but I bought one item and it delivered shortly after transaction and it was as described.

Really helpful, great communication and customer service and was able to help with getting our order in time for the weekend at short notice. Thank you!

Brilliant company, ordered and received boots within a few days. Great boots for my son for Army Cadets. Thanks guys

I couldn’t get the size boots I needed from the AKU shop direct, and was a bit cautious about buying boots without trying them on. But I got size 5s and they fit perfectly. Shipping was quick and I had no issues at all.

I have placed order on 29th of May and payed full amount of more than 130£.
The bots were delayed in shipment firstly in 2 weeks than again in 1 week, than again in 1 week with no exact dates. I have cancelled order 2 days ago but still no payment back and no reply about return!

Please don't take money from people if you don't have goods and not sure in delivery terms.

Amazing purchase and definitely good pricing compared to others.

Amazing team, very quick response to product enquiry email and incredible turnaround from internet order being placed, to boots being shipping.

Prompt response and fast delivery.
Exactly what I wanted and perfect condition. Thank you

Good service - responsive feedback to questions - delivery as quoted - all up great business

Quality products at competitive prices. Prompt delivery.

This company, very efficient and the only store to have this item and correct size in stock, would highly recommend this family business

Communication can not be faulted! - found them to be very responsive, and very helpful, nothing was too much hassle for them, which is nice to see from a company, prices are very decent and there was is a good choice of items to choose from, postage was fast and we'll packaged, I would certainly buy from this company again - highly recommended!

I have been struggling to replace my Lowa boots for some time now, and stumbled upon this company using a Google search. As I was pressed for time, I queried the estimated delivery. I ordered on the Monday, they were dispatched the same day and they were with me the very next day. Can’t fault the service, quick to respond to messages and quick to dispatch. Very happy, and have bookmarked for future reference.

Quick and perfect getting some new boots, thanks!!

Placed an order on the 5/5, had confirmation of order, but no tracking details etc. Sent an email to chase, got a response that they would look into and have not had a response to date. Emailed this morning to cancel the order as a result- zero customer service. Can't rate the products as they haven't arrived. I wouldn't use again. Their delivery terms are- Standard Delivery - £3.99
We use Royal Mail 2nd Class Signed for or Hermes as our stand standard delivery method for all orders mainland UK.
This service takes a maximum of 3 business days from dispatch (we aim to dispatch same day).
UPDATE-
Since writing review, Uniform Stores have contacted me and assured me they have cancelled the order and refunded me.