This company is a scam!!! I ordered a pair of Tom Ford glasses, paid and received a receipt via email on 24/4. When I now try to contact them they don't answer. Their chat function is a scam, you hav... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely amazing company! Found the exact same frames I was wanting over £100 less than any other site. Prescription lenses were ordered for them and still arrived less than 48 hours later, in origi... See more
Having looked at several companies I decided to order from uniglasses as they were cheaper than most, excellent reviews and based in the UK. Discovered that ordering from outside the UK could lead to... See more
An absolutely fantastic experience from start to delivery. Ordered on a late Thursday night and received Saturday morning. A lot of care in packing and presentation!!! It’s very rare for me to le... See more
Company details
Written by the company
Branded glasses & sunglasses - Free shipping worldwide
Contact info
6 Royal Exchange Arcade, M2 7EA, Manchester, United Kingdom
- 0161 834 5555
- hello@uniglasses.com
- uniglasses.com
4.4
Excellent
729 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
run dont walk!!!!
such amazing range of sunglasses and incredible delivery. highly highly recommend.
May 25, 2023
No case
Delivery was great and sunglasses are fantastic but they never came with a case. I've ordered the same sunglasses from an other site and they came with a case.
May 21, 2023
Reply from City Specs Opticians
Dear Michael,
Apologies for the trouble caused.
I will check our record and get back to you by email.
For the Polaroid brand, our supplier only provides a paper box and a fabric bag, which can be used as a cleaning cloth as well. If you prefer to have a hard case, that is not a problem. Please let me know your preference and I will arrange it to be post to you.
Thanks, Eric
Very good 👍
Very good 👍
I like the sunglasses so much this is the second time I bought from uniglasses and it’ll not be last time
Thank you
May 21, 2023
Everything I wanted and more!
Great experience, fast delivery, and got the right product! Great packaging also.
May 19, 2023
Unexpectedly great experience
I have never encountered such a great and personal customer service! After making my purchase it turned out that the sunglasses I originally wanted were out of stock, but I was contacted right away and offered a discount in case I decided to order a different pair which I did. They also gave me complimentary express shipping. Funnily enough I have never felt so satisfied after not getting what I originally wanted, so I would definitely order again and recommend them! Great prices as well!
May 18, 2023
Excellent service
Had brilliant service from Eric and couldn’t believe how quickly they were ready. First time they also didn’t Ned to be adjusted too. Will definitely purchase from Uniglass again
May 16, 2023
Great customer service
Great customer service, i was sent the wrong pair of sunglasses, and contacted customer support, Chloe responded quickly, and the following morning my correct pair of sunglasses had arrived at my house. I understand mistakes happen, but how you deal with them is what matters, and Chloe did a fantastic job. Will use them again in the future. Great product, price and quality service. My new favourite sunglasses shop…
May 10, 2023
Trustable Company
Good and easy to use website, product information and comparison/fitting tools provided as well the best price made me choose UniGlasses.
I liked the fact that the problem with supplier and the remedy for it was updated regularly, I felt valued.
Would use again.
May 11, 2023
Fast and reliable
May 8, 2023
Outstanding customer service
Easy to order, really well packaged, and excellent customer service. This is my 5th order and all sunglasses are 100 % genuine. Many thanks to Eric and Chloe for taking the extra mile for their clients. Very highly recommend buying sunglasses from there.
May 8, 2023
Easy to order
Easy to order, speedy delivery not forgetting excellent prices for top designers.
May 8, 2023
Very good...
May 1, 2023
Fast efficient service
Fast efficient service. 100 % genuine product. Beautiful sunnies. Can’t wait for an excuse to buy another pair Many thanks
May 1, 2023
Will buy again
Query answered promptly, product is excellent quality. Delivery stated 24hrs but took a few days.
May 1, 2023
I’ve purchased Miu Miu sunglasses
I’ve purchased Miu Miu sunglasses, I haven’t received it yet, however, when i reached to your customers service asking for tracking number, I received the answer promptly.
I also l, believe that your prices are reasonable and I will likely purchase again soon.
Thanks
April 27, 2023
Good quick delivery
April 27, 2023
As advertised - great service
First set showed up slightly bent, new frames and all instructions for changing the lenses to the new ones arrived within 48 hours.
April 25, 2023
I have not received them!!!
Customer service is great. Still haven’t received my glasses so I can’t give a 5 star yet.
April 17, 2023
Reply from City Specs Opticians
Hi Jill,
I previously sent you an email regarding your package, which is presently being held at US customs pending clearance. Unfortunately, it appears that there is an issue with the drop ball test certificate.
I will get in touch with FedEx on your behalf tomorrow morning and keep you informed.
I apologize for any inconvenience this delay may have caused and thank you for your patience.
Eric
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.