Uniqlo Reviews 321

I have been a regular customer of Uniqlo but am so disappointed with my recent experience. I ordered 4 items, only 1 arrived. I followed procedures and received the following email:

The results of our investigation have confirmed that your order was packed correctly and shipped out in its entirety. Our team has followed our stringent procedures to ensure accuracy and completeness in the fulfillment of your order.

My package was completely sealed, there was no evidence of tampering by couriers. Clearly, the fault is with Uniqlo, but I’m left with the loss.

Haven't received the items but gives option to cancel order and shipping seems fast

Comfortable basics and practical clothing.

Purchased an item online from UNIQLO - IRELAND. Paid 9 Euro for delivery ! The sizing was crazy - absolutely huge. Tried to return online - NO Customer Service - no phone number and return policy not clear ! They recommend picking a Courier of your choice - pay for the return - which can cost 20 Euro - and no QR code etc for the address - a complete mess ! Outrageous .., never never buy online from Uniqlo !

USELESS CUSTOMER SERVICE

This company is not interested in customer service or resolving defective items sold. An expensive coat I purchased has developed extreme pilling/fluff just from heavy rain without any touching/friction within 2 months!

They've seen the pictures and keep making silly assumptions and excuses to avoid responsibility to exchange/refund their defective coat material which can't deal with heavy rain!

I've sent complaint 01193958 to them, and their staff Abdul / Anum just create fictitious assumptions to avoid responsibility.

Will have to escalate to ombudsman and trading standards now.

Beware this company!

Best basics! Quality is surprisingly good for the price. Heattech actually works in winter

I used all sizing tools that Uniiqlo provides — my own measurements, the “Check Your Size” feature, the AI camera scanner, and the size chart. All of them recommended size 28–29", so I ordered 29".
The jeans arrived with the correct label, but in reality they fit 2–3 sizes smaller and do not close at the waist. This is a clear failure of the sizing system, not a customer mistake.
Customer support refused to acknowledge the sizing error and only pointed to the alteration policy, even though the issue is not related to hemming — the error came from the waist recommendation provided by Uniqlo’s own tools.
Their refusal to take responsibility for an error caused by their own system is extremely disappointing.
Based on my experience, I strongly do NOT recommend ordering from Uniqlo.

One love, price/quality the best one

I'm currently in customer service purgatory. Each agent gives me a new answer totally contradicting the previous one. It's like they never had any training or coordination between teams, and just write random stuff, with one obvious goal - make that annoying, nagging, paying customer just go away.

This is the worst customer service I have ever experienced. I paid for 2 items, only one was delivered and Uniqlo refuses to accept this happened and refund me for the undelivered item. Apparently their “investigation” proved it was sent out. It wasn't. Instead they should be checking the weight of the parcel with their courier and comparing it to the weight of the 2 items. They refuse to do this. Uniqlo has effectively robbed me of £69, refuses to take the matter any further internally (they sent me 2 emails on the matter) and has now referred me to citizen’s advice as I’m unhappy with the outcome. As I said, the worst customer service I’ve ever experienced. Judging by the reviews here on trust pilot, Uniqlo has a serious issue with this happening to customers and yet still refuses to address it. It seems to be a risk buying online from Uniqlo.

I have never experienced such a bad customer service in my whole life, and I do quite some online orders (Belgium)

I bought 2 items that I returned mid December. The return never arrived. I have already contacted the customer service over 10 times. I was supposed to deliver more information by email which I did the following minutes. I didn't get a response for over a week. After contacting them they told me they will start the research because it hadn't even started yet, and they confirmed. Again, no response, even though they told me I would receive more info in 24h. Contacted them again on a Monday, then I found out that the research was never started by the previous person. Then that person finally started the research and I received a confirmation email, which stated it takes 3 days for the research to be finished, and they told me again it would not be so long. That Friday I contacted them again, I would receive an answer that same day. Again, nothing. Contacted them on Sunday. They told me no research has been started. After pushing myself then they found out it was indeed started, but they cannot see any more info so I have to chat with them again next week. It's now already the end of January, and have been in contact with them since end of December. I always have to follow up myself and everytime I receive wrong info and they tell me something different. I hope by the beginning of February this issue is finally solved or I will be taking legal actions. They are the most incompetent customer service I have ever experienced and I want my refund.

For a fast fashion brand it's quite good (price & quality wise). There are some super cheap stuff there that you just straight up know the quality won't be as good as the more expensive ones, but I guess that's to be expected.

The T-shirts are one of the things that I have never had complains, since they seem to be consistent size wise and material wise. The pants largely vary depending on the material and type and is super inconsistent size wise. (fit vs baggy seem to also change the height lol)

The worst part about shopping online is their return policy (it's terrible but fortunately never run into an order issue) and their sizing recommendation section. The later straight up is wrong 9 out of 10 times. Sometimes it suggests an S where on the photos of the article, there's a model with similar characteristics to me that is wearing comfortably an L. The size tables are also most of the time wrong, so I just go by what I have purchased before and pray it does not go badly.

If their website has an error while you're trying to create a return label they are not helpful at all.

After shopping in one of their stores, I decided to order some items on the sales, as we live miles away from the london stores we visited.
I got a confirmation of order, which was being delivered by dpd. Ordered items on 28th dec 2025, by 8th jan 26 nothing had arrived. On my uniqlo app it stated my package was on the way, but dpd stated they hadn't received my package?

On my app there was no update of this, so I tried to contact uniqlo costomer service chat bot, got a reply within 24 hours, stating my item had got lost?? offering me a refund or for them to send items again. So I responded and got no answer. Eventually found a uk number to call, uniqlo and spoke to someone who found my email trail and stated over half items in my order were no longer available?? So I demanded a full refund which apparently is being processed. Not happy! My app hasn't updated to state they lost my package, and no mention of refund.
I find it so hard to believe after visiting their amazing stores, and the system they use, that they managed to loose my items but not contact me to let me know? Awful online service.
Shame as I love the stores and their clothes. I hope I get my refund for items that went missing, being proccessed as i speak... not happy! Do not buy online, only visit stores!!

I find it very hard to believe with the system they have in store that our packages could get lost with no trace?

delays, delays, delays

I purchased several items; however, the complete order was not delivered. I was asked to complete an extensive form, and after submitting it, I received a response stating that nothing further could be done.

I like their collaborations with different well-known designers. The sizing and the cuts are amazing. Simple, nice and affordable!

I was never a fan of Uniqlo. They do have some good pieces, but their delivery and return policies are extorsionate if you live far from the stores.

Yesterday, however, I decided to bite the bullet since I needed an item and knew the size (unless they have changed parameters, have not received it yet).

I then found another issue: their site is so user unfriendly I nearly give up.
It is random and dodgy.
The store locator link only appears in certain pages, if there are no stores near your post code it tells you ¨no results¨, instead of showing where on earth you can find one.
Finding other information, like delivery prices, is also difficult.
I still do not know how much you have to pay to return an item but remember there is a fee.

Today I got a message saying my order is ready to pick up and that I have to show the code ¨obtained from the link below¨.
There are two links and NONE leads to the code, which is not attached either.

That code, as a matter of fact, is nowhere. Later on they sent a invoice with a ¨shipping ID¨…. Is that the code?? I cannot risk going across town to pick up something to then be told that is not the one.
But of course their FAQS and chatbot are useless and by the time I was offered to talk to an agent I found out it has to be after 11am on Saturdays.
Seeing the low ratings these people have I now regret having bought anything at all.

Honestly a Pound Store has better CS!!!

The worst aspect of online shopping with Uniqlo is their returns policy. You cannot return online orders in store, they must be returned by post and a charge is deducted. You can exchange in store but only if you spend an equal or higher amount. If a customer has taken the time, money and effort to come into store, to be turned away without a refund or even credit note is poor customer service. The stores must send and receive items all the time - alongside better service, to accept store returns would be more efficient and environmentally friendly.

The online shopping experience is not great itself - misrepresentation of colours, duplication of products with different size availabilities, size chart can be hit and miss, and such.

Overall, though there is occasional inconsistency with quality, Uniqlo is great for solid basics - but I wouldn't purchase online again.

My first order with Uniqlo arrived in early December . One item was not received. I pursued the matter for three weeks. Initially I was told I’d be refunded. Now I’ve been lied to by telling me the order was fully processed. I’ve paid for something I didn’t receive. That’s theft. What low standards. Be warned! Avoid!