I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more tha... See more
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You wait till the domain name is experied then you offer it back with a very expensive price just because you know people needs it. But now we are moving to another server. Thanks
Company replied
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the doma... See more
Sadly, my experience with the platform is becoming worse. I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that... See more
Company details
Information provided by various external sources
Based in Cambridge, Massachusetts, United Domains is a domain registrar with over a decade of expertise in domain name registration, offering over 500 top-level domains worldwide. As the US office of one of the leading domain registrars in Europe, we support over 1.7 million domain names for more than 300,000 clients, including Fortune Global 500 companies like Siemens, Vodafone, and Lufthansa.
Contact info
210 Broadway, Suite 201, 02139, Cambridge, United States
- +1 (617) 863 3812
- support@uniteddomains.com
- uniteddomains.com
1.1
Bad
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from uniteddomains.com
I'm so glad to hear you had a positive experience with us! We strive to keep things hassle-free for all our customers. Thank you for your support and your review! We're happy to have you on board.
All the best,
Travis at UD
Awesome site for domain booking
January 10, 2018
Unprompted review
Reply from uniteddomains.com
We're so glad you had an easy domain booking experience at United Domains! Simplicity and satisfaction are what we strive for. If you have any questions for us, please drop us a line at support@uniteddomains.com anytime.
Thanks again!
Travis at UD
Excellent service.
Excellent service.
I've been a user of United Domains for over two years. No problems so far
January 9, 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your longstanding support, Raul! We're so grateful to have your trust, and invite you to reach out directly if you have any comments or suggestions for us.
Thanks again!
Best regards,
Travis at UD
User-friendly website!
January 8, 2018
Unprompted review
Reply from uniteddomains.com
Thank you so much for your positive feedback, J! We're happy to be here for you.
Best regards,
Travis at UD
The price of domain is exorbitant
The price of domain is exorbitant. $129 for one year subscription!! First year was $79. This is the reason that .com addresses are cheap and no one wants any other of these silly domains. I am renewing for the last time. Never again.
January 8, 2018
Unprompted review
Reply from uniteddomains.com
Hello Abhay, our customer support team has already emailed you about this, but we haven't heard back from you yet. Did you receive this email? If not, please get in touch with us at support@uniteddomains.com as soon as possible. Thanks!
All the best,
Travis at UD
Reply from uniteddomains.com
Thank you for your positive remarks, Jan, and for trusting us to be your domain registrar!
Best regards,
Travis at UD
In a competitive market united domains …
In a competitive market united domains continue to give an impressive service and value for money
January 6, 2018
Unprompted review
Reply from uniteddomains.com
Andy, thank you. We do our best to provide the best domain registration service out there, and pledge that we'll keep working our hardest to ensure your satisfaction.
Best regards,
Travis at UD
Easy to use and buy domains.
January 6, 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your review, Scott! We strive to keep it simple across all of our services, and we're glad to have your recommendation. Thank you again!
All the best,
Travis at UD
Friendly and helpful customer support.
January 4, 2018
Unprompted review
Reply from uniteddomains.com
We're very glad to hear we provided you with a great customer support experience, Andrew. We look forward to serving you now and in the future!
Best regards,
Travis at UD
Used their services several times and …
Used their services several times and was all easy and straightforward, at reasonable prices.
January 3, 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your business, Zoltan. We always strive to provide a service that's transparent, intuitive, and fair. We're happy you're with us!
Best regards,
Travis at UD
Easy peasy
Seem easy to deal with. We'll see how the end result turns out.
December 30, 2017
Unprompted review
Reply from uniteddomains.com
Thanks for giving us a shot! If you ever have any questions or comments for us, please don't hesitate reach out to our support team. We're happy to help with whatever you need.
Thank you for your positive feedback!
Best regards,
Travis at UD
Very poor customer service
Very poor customer service. Web site was also down. They cut down staff during holidays
December 28, 2017
Unprompted review
Reply from uniteddomains.com
Hi Prince, I'm sorry to hear that you're dissatisfied with our service. We do indeed operate with a slightly reduced staff during the year-end holidays because we believe our hardworking employees deserve some quality time with their families. Our remaining staff is happy to assist during that time, and our knowledgebase is great for finding answers to common (and not so common) issues.
Thank you, and all the best,
Travis at UD
Great service!
Great service! Everything went very fast and smooth!
December 26, 2017
Unprompted review
Reply from uniteddomains.com
Thank you for your feedback! We like to keep our user experience as straightforward as we can, so it's great to hear that we succeeded! And if we can ever improve, please don't hesitate to reach out directly to support@uniteddomains.com.
Thanks again!
All the best,
Travis at UD
i would happily endorse this company
December 23, 2017
Unprompted review
Reply from uniteddomains.com
We're thrilled to have your endorsement, Brian! Thanks for taking the time to leave such a kind review of our services. It's our pleasure to be your registrar.
Best regards,
Travis at UD
Good service and Many good domains
December 23, 2017
Unprompted review
Reply from uniteddomains.com
I'm pleased to hear that you had a good experience at United Domains, Jorge. Please don't hesitate to get in touch with us if you have any questions or comments!
Best regards,
Travis at UD
Excellent experience with UnitedDomains
Excellent experience with UnitedDomains. I'm not a techie and have never had to mess with DNS records before, but UnitedDomains' platform makes it simple and straightforward. When I had to call customer support with a few questions, the gentleman who answered was extremely kind and walked me through the process step-by-step. Very impressed and grateful for their service and support. Will continue to return. Thanks United!
December 23, 2017
Unprompted review
Reply from uniteddomains.com
Thank YOU, Zachary! We're delighted to be of service.
Best regards,
Travis at UD
Excellent Service
I have been a customer for many years and they offer an excellent service.
December 20, 2017
Unprompted review
Reply from uniteddomains.com
It's been a pleasure to have you along for the ride, Ian. Your enduring support means more than we can say. Thank you so much for being our customer.
Best regards,
Travis at UD
Timeous efficient and effective.
December 20, 2017
Unprompted review
Reply from uniteddomains.com
We're so happy to have you as our customer, and will keep working to make our services even better. Stay tuned :)
Thank you for sharing your thoughts with us!
All the best,
Travis at UD
I have been trying for several days to …
I have been trying for several days to renew our domain of mcstay.shop and they have charged me for two different domains and I then asked for them to be corrected but have had to spend my time with numerous emails trying to get this correct and yet it is still not corrected and our site remains down for all this time when it doesn't even run out until December 23, 2017.
Unbelievable! I accepted the terms only because we are given no choice or our review won't be accepted!
December 19, 2017
Unprompted review
Reply from uniteddomains.com
Hi Patrick, and thanks for your review. We understand that a support team member had already reached out to you directly to resolve the issue you wrote about. Please let us know if there's anything further we can do to help here. Thanks!
All the best,
Travis at UD
Reply from uniteddomains.com
Thank you so much, Raman. I'm glad to hear our support team could help to answer your questions! If you need anything else in the future, please don't hesitate to reach out to us again. We're here for you.
Best regards,
Travis at UD
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