I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more tha... See more
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You wait till the domain name is experied then you offer it back with a very expensive price just because you know people needs it. But now we are moving to another server. Thanks
Company replied
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the doma... See more
Sadly, my experience with the platform is becoming worse. I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that... See more
Company details
Information provided by various external sources
Based in Cambridge, Massachusetts, United Domains is a domain registrar with over a decade of expertise in domain name registration, offering over 500 top-level domains worldwide. As the US office of one of the leading domain registrars in Europe, we support over 1.7 million domain names for more than 300,000 clients, including Fortune Global 500 companies like Siemens, Vodafone, and Lufthansa.
Contact info
210 Broadway, Suite 201, 02139, Cambridge, United States
- +1 (617) 863 3812
- support@uniteddomains.com
- uniteddomains.com
1.1
Bad
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Easy access to search for domain names.
Easy access to search for domain names.
Quick and easy payment.
Quick advice received when security issue was raised.
Keep up the great work Team.
Tony
February 16, 2018
Unprompted review
Reply from uniteddomains.com
Thank you Tony! We're thrilled to hear you had a positive experience with United Domains, and look forward to serving you in the future!
Best regards,
Travis at UD
Two weeks of approval of domain renewal
Two weeks of approval of domain. Is that normal?
It was time to renew my domain. Still not active. No any help from support, can not get via phone.
February 15, 2018
Unprompted review
Reply from uniteddomains.com
Hello Jevgenijs. According to our records, before the time you left your review, a member of our support team had already responded to your support ticket. Also, we answer telephone calls directly, without phone trees, from 9 am to 5 pm. Because of this, we may ask that you leave a voicemail at times when we are experiencing a high volume of calls, and will return that voicemail within one business day. I understand the matter you contacted us about has already been resolved, but if you have further questions we invite you to contact us.
Best regards,
Travis at UD
Easy company to work with
Easy company to work with. Slightly expensive
February 12, 2018
Unprompted review
Reply from uniteddomains.com
Thanks for your feedback! Often, registrars who offer low initial registration prices make up for it with unnecessary paid add-ons. We keep all our prices upfront and back it up with a wealth of features to keep domain management simple and feature-rich from the get-go. Thank you again for choosing United Domains--we're proud to serve you.
Best regards,
Travis at UD
SO much better than Bluehost.
February 7, 2018
Unprompted review
Reply from uniteddomains.com
Thank you for the compliment, John! We do our best to provide the best domain registration service we can. Glad to know you're happy with it!
Best regards,
Travis at UD
The pre-registration process was …
The pre-registration process was straightforward, and I received a prompt email afterwards.
February 6, 2018
Unprompted review
Reply from uniteddomains.com
Thank you for pre-registering a domain with us, Darryl. I'm glad you found the process to be simple and intuitive. If you have any questions, please feel free to reach out to support@uniteddomains.com.
Best regards,
Travis at UD
Reply from uniteddomains.com
Misha, I'm so happy to hear you're satisifed with United Domains. If there's ever anything we can assist you with, you know how to reach us. :)
Best regards,
Travis at UD
I have dealt with several other domain …
I have dealt with several other domain brokers. United Domains is by far the very best. Google Domains is an absolute nightmare. Customer service at United Domains is fast and helpful. In fact United Domains is such a user friendly site that I have only needed to call customer service one time in all the years I've used them. Keep up the good work. I recommend everyone thinking of buying a domain to purchase it through United Domains.
February 4, 2018
Unprompted review
Reply from uniteddomains.com
Eugene, reading this fills us with pride. From all of us here, thanks for your terrific review. We'll keep working our hardest to deliver the best domain registration experience we can.
Best regards,
Travis at UD
Excellent Service
Excellent service. Professional with a wide array of options.
February 4, 2018
Unprompted review
Reply from uniteddomains.com
Thank you Constantine. We're glad you're happy with our services and thank you for placing your trust in us.
Best regards,
Travis at UD
A simple
A simple, straightforward site that gives step by step instruction. Very quick and easy to use.
January 31, 2018
Unprompted review
Reply from uniteddomains.com
Happy to hear this, Carole! We work our hardest to offer the simplest domain registration experience anywhere. Please feel free to reach out to support@uniteddomains.com with any questions or comments, and thanks for your feedback!
Best regards,
Travis at UD
Fast and reliable
Everything works fine and fast. The only thing is that some Domains are half the Price on other Domain Websites. As I like to buy where I had good experiences before I went back to united. But still thinking that it was so much less somewhere else. Therefore "only" four stars.
January 26, 2018
Unprompted review
Reply from uniteddomains.com
Hello Menekse, and thanks a bunch for your feedback! I'm glad you brought up our prices. Often, registrars who appear to have a low initial registration price compensate with unwanted add-ons and extra fees. We prefer to keep everything transparent and direct, even if that means our initial price tag appears to be a bit higher than it does elsewhere. Plus, the price of a domain at UD includes access to our full-fledged features at no extra charge.
Thanks again, and please don't hesitate to reach out to us at support@uniteddomains.com with any questions or comments. We're here to help.
All the best,
Travis at UD
Quick and efficent
January 25, 2018
Unprompted review
Reply from uniteddomains.com
Thank you so much, Krista! We're proud to serve as your domain registrar.
Best regards,
Travis at UD
New Customer
This was my 1st experience with UD. Everything went smooth. Will definitely be back.
January 24, 2018
Unprompted review
Reply from uniteddomains.com
We're very pleased to hear that you had a smooth experience at United Domains. Thanks for giving us a shot, and we hope to see you back again soon!
Best regards,
Travis at UD
Reply from uniteddomains.com
Very pleased to hear that, Cosmin! Thank you for your business, and for sharing your feedback with us.
All the best,
Travis at UD
Reply from uniteddomains.com
Efficiency is what we strive for! Thank you for your review, and for choosing United Domains!
Best regards,
Travis at UD
a most reliable, responsive and swift service
January 19, 2018
Unprompted review
Reply from uniteddomains.com
We're very pleased to hear that you're satisified! If you have any questions or comments, please get in touch at support@uniteddomains.com. Thanks again!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you very much for your recommendation, Gustavo! We're proud to have your trust!
Thank you again,
Travis at UD
Reply from uniteddomains.com
Thank you so much for your feedback, Pavel! We're very pleased to hear that you had a positive experience with United Domains. We'll keep working our hardest to ensure that every visit you make to UD is a happy one!
Best regards,
Travis at UD
United Domains sold my personal contact …
United Domains sold my personal contact details to web site developers :-(
Now I receive spam of those companies ...
This is unacceptable for a paid service.
January 15, 2018
Unprompted review
Reply from uniteddomains.com
Hi Bernard. We do not sell or share your contact information with any third parties. ICANN requires all domain registrars to enter a domain registration's contact details into a public Whois database. This does allow a publicly registered domain to receive spam from third parties, no matter where it was registered. We stress that any such third parties are not affiliated with United Domains.
Like many other registrars, we offer an optional Whois Privacy service that can help to reduce unwanted spam. We've reached out to you about setting this up, and we hope it resolves this issue to your satisfaction. We look forward to your response!
great service
January 15, 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your business! We're proud to serve you.
Best regards,
Travis at UD
supportive team
supportive team. had asked a favour that was not related to domains and they helped.
keep at it guys! god bless.
January 14, 2018
Unprompted review
Reply from uniteddomains.com
Happy to know we could help, Arun! Thanks so much for your positive feedback. :)
Best regards,
Travis at UD
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