Michelle, has been fab, cannot fault her commitment. Calls and checks on a regular basis. If you are not happy she will sort it. Back ground staff are a little absent. SEO could do with contacting... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Although Austin was great and followed through with checking that my service with Unitel is ok, I'm still hopeful that the website is generating more leads to my business, so until I'm fully satisfied... See more
HI, just giving a review for my very supportive customer service provider Melissa, she is very polite, listens to my question and concerns, also has very good knowledge. I have no issues with giving... See more
Melissa in customer care is excellent at her work in liaising with myself and my business. However sadly still after 3 -5 months of been with Unitel Direct the website they have set up for m... See more
Company details
Written by the company
Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK
Contact info
Pearson Way, TS17 6PT, Stockton On Tees, United Kingdom
- 03301247118
- trustpilot@uniteldirect.co.uk
- uniteldirect.co.uk
4.1
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid over £700 in April to get better…
Paid over £700 in April to get better search results in my local area for certain keywords what I got was a domain name with a basic website linked to my original website and search results have dropped rapidly and can no longer be found do not use this company or Armarda internet you have been warned
June 17, 2025
Unprompted review
Jason at customer services was very…
Jason at customer services was very helpful, professional and provided me with clear instructions as to what to do in my current situation
June 16, 2025
Unprompted review
Melissa in customer care is excellent…
Melissa in customer care is excellent at her work in liaising with myself and my business.
However sadly still after 3 -5 months of been with Unitel Direct the website they have set up for my business is not delivering any new business as promised, which is disappointing.
Melissa is trying to restore this value with their team internally, however i feel that maybe too late.
Jason Black
Ireland
June 12, 2025
Unprompted review
Jason was amazing sorting out a little…
Jason was amazing sorting out a little problem for me in quick time
June 11, 2025
Unprompted review
Good attentive service
Melissa is very parient and helpful. She is always willing to do her best. Gloria P
June 11, 2025
Unprompted review
Jason was helpful
June 10, 2025
Unprompted review
Excellent service
Excellent service given by jason. Resolved my query straight away.
Thank you
June 9, 2025
Unprompted review
jason was very helpful in getting our…
jason was very helpful in getting our broadband and phone fault dealt with everything now in perfect working order thank you again
June 4, 2025
Unprompted review
Customer
Austin was very helpful and professional as he took interest if I was pleased with the service provided
June 4, 2025
Unprompted review
Melissa was great and professional on…
Melissa was great and professional on the phone as always thanks Richard
June 4, 2025
Unprompted review
Always polite and helpful
Always polite and helpful. Always call every 6 weeks to check everything is satisfactory
June 4, 2025
Unprompted review
Don't sign up to anything with them.
With them for 3 years, never got any of the work I paid for correct, contracts are very hard to get out of. Very bad experience and pray on starting out tradesman.
Stay well away!
April 3, 2025
Unprompted review
Reply from Unitel Direct Ltd
Hi Bradley,
I'm very sorry to see your comments.
Please respond to our request for further information, allowing us to locate your account.
Warmest regards
Unitel
Melissa
Melissa
Great service, keeps in contact with updates. Looking forward to updates being completed on web.
May 30, 2025
Unprompted review
Efficient, courteous and pleasant service
Both Austin and Melissa contacted me today re changing address, This was done efficiently.
May 30, 2025
Unprompted review
Jason was great
Jason was great. Great service and advice for new areas to focus on
May 30, 2025
Unprompted review
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