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Unitel Direct Ltd Reviews 3,409

•
TrustScore 4 out of 5

4.0

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Reviewers frequently highlight the exceptional customer service, appreciating the personalized and understanding approach from agents who are knowledgeable and polite. The service provided is often described as excellent, with many consumers noting the efficiency and ease of their overall experience, including regular check-ups and prompt problem resolution. However, some people were dissatisfied with the website and payment processes, reporting that the websites built did not deliver new business as promised and were basic in design. A few other people also felt that the service did not work as expected, with some mentioning that verbal contracts led to unfulfilled promises and issues with billing.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, polite, and helpful,... See more

Service

Customers had ambiguous experiences with service, with many reporting significant dissatisfaction and stress.... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting aggressive, misleading, and... See more

Website

Reviewers mention negative feedback about the website, with many expressing dissatisfaction with the quality... See more

Payment

Reviewers highlight negative aspects of payment, with many consumers reporting unexpected charges and unclear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Michelle, has been fab, cannot fault her commitment. Calls and checks on a regular basis. If you are not happy she will sort it. Back ground staff are a little absent. SEO could do with contacting... See more

Rated 5 out of 5 stars

Melissa in customer care is excellent at her work in liaising with myself and my business. However sadly still after 3 -5 months of been with Unitel Direct the website they have set up for m... See more

Rated 5 out of 5 stars

HI, just giving a review for my very supportive customer service provider Melissa, she is very polite, listens to my question and concerns, also has very good knowledge. I have no issues with giving... See more

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I not trust this company

Do not trust this company. Total and utter scammers. Gloves off now. I've been patient with this company. But now the gloves are coming off. I have face book photos of all the posts of people they have ripped of. Web site they built was a joke. Basic site that a child could have done. Constantly threating me with court action. Debt collectors don't seem to understand the law. I've asked the debt company not email, call or message me. My call was recorded. Any more communication will result in a police complaint. Will be reporting to trading standards. Reported to police for harassment. I seriously look forward in Thier reply. They have refused to send myself all telephone conversations with them.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Melissa is great!

Melissa is great, she calls me once or twice a month with progress updates and when I request any amendments, She does them on the spot.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Melissa 5 Stars

HI, just giving a review for my very supportive customer service provider Melissa, she is very polite, listens to my question and concerns, also has very good knowledge. I have no issues with giving 5 star report. I wish all telephone ops had her mannerism. Keep up the good work.
Chris Moore (Whitehaven launderette).

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Jason customer service

Jason from unitel customer service, usually calls every month for check up. Which is great, it's always good to get updates on progress. But as for the overall unitel bringing in business, I am not so sure about that. I have personally have not seen difference between last two years of sales to this year since I have joined unitel.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

BE WARE!!! MONEY GRABBERS

BE WARE!!!! When you 1st sign up they are all nice and offer you all the help you need, I got no results from the site and when I asked to cancel, the manager said NO! I was not allowed to cancel and that I agreed to a rolling contract, which I had not, he then went on to threaten my personal finances if I refused to pay for the next year. When I started this contract I was told I could try it out for a year and if I wanted to renew I could do that when the time came nothing about being obligated to stay with them for life!! MONEY GRABBERS!!

June 20, 2025
Unprompted review
Rated 4 out of 5 stars

A slow to sort website but seems to be working

Michelle, has been fab, cannot fault her commitment. Calls and checks on a regular basis. If you are not happy she will sort it. Back ground staff are a little absent. SEO could do with contacting the customer and giving results and performance of the website on a regular basis. As we are paying for the service. But we seem to be receiving webiste hits and enquiries. So all good at the moment.

June 19, 2025
Unprompted review

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