Unitel Direct Ltd logo
Visit website

Unitel Direct Ltd Reviews 3,409

•
TrustScore 4 out of 5

4.0

Online Marketing Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Reviewers frequently highlight the exceptional customer service, appreciating the personalized and understanding approach from agents who are knowledgeable and polite. The service provided is often described as excellent, with many consumers noting the efficiency and ease of their overall experience, including regular check-ups and prompt problem resolution. However, some people were dissatisfied with the website and payment processes, reporting that the websites built did not deliver new business as promised and were basic in design. A few other people also felt that the service did not work as expected, with some mentioning that verbal contracts led to unfulfilled promises and issues with billing.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, polite, and helpful,... See more

Service

Customers had ambiguous experiences with service, with many reporting significant dissatisfaction and stress.... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting aggressive, misleading, and... See more

Website

Reviewers mention negative feedback about the website, with many expressing dissatisfaction with the quality... See more

Payment

Reviewers highlight negative aspects of payment, with many consumers reporting unexpected charges and unclear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Michelle, has been fab, cannot fault her commitment. Calls and checks on a regular basis. If you are not happy she will sort it. Back ground staff are a little absent. SEO could do with contacting... See more

Rated 5 out of 5 stars

Melissa in customer care is excellent at her work in liaising with myself and my business. However sadly still after 3 -5 months of been with Unitel Direct the website they have set up for m... See more

Rated 5 out of 5 stars

HI, just giving a review for my very supportive customer service provider Melissa, she is very polite, listens to my question and concerns, also has very good knowledge. I have no issues with giving... See more

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

total waste of time

July 9, 2025
Unitel Direct Ltd logo

Reply from Unitel Direct Ltd

Good afternoon,

I'm truly sorry to see you have felt the need to place this comment.

A senior member of the team will be in touch to discuss your concerns further. I'm certain that, together, we'll be able to come to a positive resolution.

Warmest Regards
Unitel

Rated 1 out of 5 stars

Scam company they offer you the world…

Scam company they offer you the world but when you accept the verbal contract you’re trapped and you won’t receive what you was told at the beginning. Don’t believe the fake positive reviews. They taken their Google reviews down for a reason

July 4, 2025
Unprompted review
Unitel Direct Ltd logo

Reply from Unitel Direct Ltd

Hi Gavinder,

You have made some very bold claims here that are simply not true.

As our business relationship had come to an end some time ago, I will wish you the best of luck for the future.

Many thanks
Unitel.

Rated 1 out of 5 stars

Just paid 1000 on credit card and next…

Just paid 1000 on credit card and next month another 1050.reduced from 3500 odd..please read my previous feedback.if you are dealing with this company be on high alert!! What is on website is not on contract!!! Read everything at least 5 times and then read again you might find the sticking point that they don't want you too find!! Good luck at least I have shared this info so fore warned is fore armed.CHECK DATES OF CONTRACT END!! ITS NOT 30 TOO 45 DAYS ITS THE 15 DAYS INBETWEEN !!! WIsh I had known this!! This is my families money not mine..please please take note of this.i have had assurance that this is the end of any contract I entered into let's see eh..think I may go back and decline every day of the 15 days out of 365 that I am allowed too cancel just too be sure.have read a sad story of a guy that's still in the circle after 8 years!!! That's alot of money and I feel for him!!!

July 2, 2025
Unprompted review
Unitel Direct Ltd logo

Reply from Unitel Direct Ltd

Hi Timothy,

Thank you for responding to our request for further information.

This isn't a review I would expect to see, considering you are currently on the first page of Google for both websites we have created for you, something we do no guarantee.

As always, you are also listed on the first page of Bing and Yahoo as per our contract, you have premium listings on all of our directories and have been submitted to around 600 online platforms.

I understand that the basis of your review is regarding the automatic renewal on your account. It's worth noting that our terms were made clear to you when you came on board and after this you went ahead and signed a contract too.

Our Customer Journey team had contacted you every month to check in, I truly wish you had raised your concerns sooner, our Customer Services department would've been on hand to help and we may not be in this situation now. I am however happy to see you have come to a positive resolution with regards to your account.

If you do wish to discuss this further, please don't hesitate to contact our Customer Service Centre.

Warmest Regards,
Unitel.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look