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Unitel Direct Ltd Reviews 3,409

•
TrustScore 4 out of 5

4.0

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Reviewers frequently highlight the exceptional customer service, appreciating the personalized and understanding approach from agents who are knowledgeable and polite. The service provided is often described as excellent, with many consumers noting the efficiency and ease of their overall experience, including regular check-ups and prompt problem resolution. However, some people were dissatisfied with the website and payment processes, reporting that the websites built did not deliver new business as promised and were basic in design. A few other people also felt that the service did not work as expected, with some mentioning that verbal contracts led to unfulfilled promises and issues with billing.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, polite, and helpful,... See more

Service

Customers had ambiguous experiences with service, with many reporting significant dissatisfaction and stress.... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting aggressive, misleading, and... See more

Website

Reviewers mention negative feedback about the website, with many expressing dissatisfaction with the quality... See more

Payment

Reviewers highlight negative aspects of payment, with many consumers reporting unexpected charges and unclear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Michelle, has been fab, cannot fault her commitment. Calls and checks on a regular basis. If you are not happy she will sort it. Back ground staff are a little absent. SEO could do with contacting... See more

Rated 5 out of 5 stars

Melissa in customer care is excellent at her work in liaising with myself and my business. However sadly still after 3 -5 months of been with Unitel Direct the website they have set up for m... See more

Rated 5 out of 5 stars

HI, just giving a review for my very supportive customer service provider Melissa, she is very polite, listens to my question and concerns, also has very good knowledge. I have no issues with giving... See more

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

austin has been helpfull and sorted my…

austin has been helpfull and sorted my issues when running business which has online payments and has online accounts to place orders you need reliability my intrernet has been poor and not working a lot he told me i needed to upgrade with them hope it works as he says the future will tell thanks austin for your help

July 11, 2025
Unprompted review

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