Unitel Direct Ltd Reviews 3,409

I had dealings with UNITEL DIRECT for the last 16 months. The saleswoman I spoke to (after being put through by 118com) gave me time to decide whether to go with them or not (something they later denied). They immediately activated a direct debit and ripped me for £179.00. In the meantime I did some research on here and Complaints Board.
Within 2 days of them contacting me I emailed them to say I wanted nothing to do with them but I can say without doubt that my experience shows that they are cheats who will provide no value for money and use every device they can to take your money for no effort. You can see my previous reviews on here back in 2024 when it was all fresh.
They reached new depths when they took me to small claims court for £3,466 (without notifying me, despite having my email and phone number). They obtained a CCJ, because I didn’t appear (well I didn’t know about it, so I wouldn’t would I). I discovered this when a bailiff wrote to me. I immediately went to get this overturned (Form N244 if you need it and a fee of £17.50). After 4 months (and a transfer to my local County Court they finally threw the towel in within two weeks of the hearing. I really don’t think anyone should be subject to this stress from a firm that just want to get money out of your endeavours for nothing. I would suggest that anyone plagued by these tricksters gets in touch with National Trading Standards via Citizens Advice.

Alan Semple
recent contact with Melissa & Samson from our customer services department.
They both went out there way help with my account and website

Jason was very helpful

Jason and Samson very helpful

They have stolen money and entered into a false contract this company is a fraud do not use

Very happy with the service today.

Jason was very helpful. We are still weighing up the products and services with Unitel but Jason was very helpful in gaining all the information we needed to do this and followed up with us to discuss.

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and helpful. Jason and Samson manage my account and have done so successfully.
Thank you to you both.

I run a small business and was contacted by Unitel Direct Ltd about an online advertising package. The sales call made the service sound straightforward, but after payment I discovered key terms I was not told about during the call:
• No cooling-off period at all, despite this being the norm for most services.
• Automatic 12-month renewal unless written notice is given well in advance.
• A personal guarantee making me personally liable for my limited company’s payments.
• Vague deliverables and “guaranteed” results only for Bing/Yahoo, not Google.

When I requested cancellation and a refund immediately after seeing the full terms, they refused, claiming the contract was binding from the phone call alone. I have since raised a dispute with my bank and reported the matter to Trading Standards and Action Fraud.

In my experience, the sales process was not transparent and the contract terms were unfair. I would urge other small business owners to read every word carefully before agreeing to anything and be cautious of high-pressure phone sales.

Speaking to Jason made me feel confident in my process with dealing with customer services on a issue dealing with my accounts, very quick response from Jason thank you.

I Was called several times by a very keen salesman regarding my website. I was talked into buying a holding page for my business under a new name. I was assured I would list under the paid adds in google in no more than 10 weeks. I paid for this service on the 1st April, we are now the 7th August and the page is nowhere to be found, you can only find it by searching the web address.
I have called several times to ask why the service doesn’t perform and nothing has been done. They sold the same service to a company local to me and it looks like it’s working for them, maybe I’m forgotten about!!!
I have asked for a refund but apparently they can’t give refunds?
Miss sold a service not happy.

James Barratt Aqualine Plumbing & Heating.

i give them notice to not renew any services from 3 month ago they are still charging cancelation fee
not happy avoid

Biggest con artists known to man, absolutely useless. Stay away if you have any sense

Absolutely horrific experience with this company
Daylight robbery
Please please please steer clear at all costs

Jason was very helpful with my request and I very satisfied