Unitel Direct Ltd Reviews 3,409

Extremely misleading, unauthorised charges, and no results whatsoever!

Unitel Direct found me online and then bombarded me with nonstop phone calls in January 2025. I was promised they would boost traffic for my piano lessons business and told they would take £58.80 to purchase a domain name on my behalf.

I already had a website, but they claimed this would help visibility. Later I discovered there is no evidence that this domain helped my business at all. When searching for “piano lessons in North London,” nothing appears connected to me, my business, or my phone number. I was never shown proof of advertising, ownership, or results, and the domain does not appear to belong to me.

A few days after the initial charge, they took over £1,000 from my card without my clear permission. There was no explanation of what this charge was for. Domain names cost £7–£10, yet they charged over £1,000 with no work delivered.

For an entire year:
• No reports
• No communication
• No phone calls answered
• No students gained
• No benefit to my business

When I tried to contact them, nobody responded. I repeatedly emailed stating I was no longer interested and asked them to stop contacting me. Instead, they continued sending marketing emails.

Because they took this money without authorisation, my business account was pushed into overdraft, causing serious financial stress.

Now, in January 2026, they have sent another invoice for £1,100, claiming the contract automatically rolls over for another 12 months. They say cancellation only counts if done within a very specific “bracket,” and cancelling even one day outside it “doesn’t count.” This feels deliberately designed to trap customers.

There is:
• No transparency
• No proof of work
• No measurable results
• No customer support

I strongly advise anyone: do not engage with this company. If they call you and introduce themselves as Unitel Direct, hang up immediately.

Very dangerous business practices.

—H Stogden

Jason was great, he is helping me with online tips for growing my interior design business.

This company contacted me with a promise of the best website generating lots of new leads, I paid over £700 and immediately I was contacted by someone else from the office with instructions of how to leave a review on here, he then proceeded to tell me , word for word what to write, I told him I’d leave my own review once I’ve seen what you can do for me, a few months later I was contacted again, they said I haven’t got any new jobs because I’m not listed on google, after paying them another £500 to rectify this they done nothing, now the jokers want another £750 saying I didn’t cancel in time and when asked where my work comes from I said Checkatrade, they then said those Checkatrade leads are from Unitel because it’s linked to my site(which it isn’t) they promise the world, deliver nothing and try to claim everything as their own, I have since created my own google listing and low and behold they’re trying to tell me that they created it, the lies they come up with are beyond belief, avoid at all costs

I am very happy with the service provided by Unitel. Their staff is always helpful and give good guidance.

Please avoid using any of the website ranking services offered by this company or its partners. Their primary partners are Armada Internet and Unitel Direct, with Armada managing the service and Unitel providing the technology and SEO ranking data.

Unfortunately, the staff I worked with demonstrated a fundamental lack of understanding of SEO. Specifically, they failed to recognize that keyword search volume is essential for driving meaningful website traffic.

For six months, I received reports claiming page-one rankings for keywords that had zero search volume. I repeatedly explained that ranking for keywords with no searches has no value, but this was never understood or corrected.

I paid for 12 months upfront and spent six months receiving inaccurate and misleading data. I ultimately cancelled my contract and would never use their services again. I strongly advise others to stay away from this company.

Got absolutely bombarded with phone calls from unitel direct to sign up with them, promised to remove bad reviews that wasn’t justified on Google and promised new calls so I agreed a verbal contract.
They set up a new website that I never asked for nor did I need as I have a good website already, I questioned them about removing the bad reviews that they said they could do before I paid x amount of money to then be told that they can’t do that.
I’ve not had one new phone call for my business, a website that isn’t used nor will it get used and the bad reviews that was promised to be removed still there yet they want full payment .
I now have there debt collection agents they use bombarding my threatening me with a ccj and when you actually ring unitel there call centre is in India.
Absolute joke

Melissa was able to solve my problem of a missing invoice quickly and efficiently.

From the start they have bombarded me with constant calls, pressuring and tricking me into buying services that aren’t worth the paper they’re written on. As a fairly new business, I was naïve to the tactics these companies use, and between January and April they’ve taken over £7,000 from me. Most of the time I didn’t even realise I’d “agreed” to anything — they twist conversations and make it sound like you promised something on a previous call.
To make matters worse, I ignored their emails asking for access to my Google Business profile, so they’ve gone ahead and built some sort of website I never asked for, and now they claim I owe them £2,200. I did not agree to this.
You can’t get your point across on the phone because they don’t let you speak. These so‑called “verbal contracts” have got to stop. I work incredibly hard to keep my business going, and companies like this take advantage of people who are just trying to get by.
Do your research — like I should have — and avoid them like the plague.
I am requesting that Trading Standards investigate this company’s conduct, particularly their use of verbal “contracts,” high‑pressure sales calls, and unauthorised service creation.

Well over £2000 lost!
I was sold an SEO package by Unitel Direct on the promise that my business would achieve Page 1 rankings on Bing and Yahoo across multiple domains and keywords. It was presented as a professional, tailored SEO service that would genuinely help grow my business.

In reality, this has cost me well over £2,000 and delivered very little in return.

I paid £178.80 per month for months, and on top of that was later forced to pay a further £715.20 just to escape the contract, despite the service not being delivered as promised.

What I actually received:

Low-quality, generic “mini websites” that did not properly represent my business and even contained incorrect wording.

Backlinks that were not industry-relevant at all, despite being sold as industry-specific.

For the majority of the contract, the sites did not rank competitively.

Months of wasted time due to being incorrectly advised to redirect the sites, which I was not properly warned would stop them ranking entirely.

Extremely slow responses and poor communication when problems were raised.

When I complained, I was told the service was “fulfilled” simply because at some point one page briefly appeared on page 1, even though this clearly was not what had been sold or what I had been paying for.

When I tried to terminate due to poor service, I was met with aggressive contract enforcement and threats of being charged the full remaining contract. In the end, I had to pay a reduced settlement on top of everything I’d already paid just to get out.

This has been a stressful, time-consuming, and very expensive lesson for a small business. I would strongly advise anyone considering this company to think very carefully and not trust the sales pitch.

I wish I had never signed up.

I had quite a positive experience in the first couple of months, they were very attentive and made any changes I requested.
I have a landing page (not worth the money, don’t be fooled into thinking it will work) and they built me a website, which was finished in April 25, to date I have not had one order!
They kept telling me I was ranking well and on the first page of google, that the site was running well and all links are working…so why no sales at all?! I was doing better on Shopify!
Be very mindful, that if you want to cancel their services you must give them 30 days notice, I have asked a few times over the term what the renewal price was going to be but never got an answer. This is the ONLY company that DOES NOT send out renewal notices, I got stung with renewal of the landing page of £799 and had a big disagreement with them and then they go and do the same thing for the renewal of the website demanding £1740.
I would not use Unitel ever again and would not recommend, they haven’t done anything for my business and I have spent thousands. Their attitude is you are getting noticed but “we can’t make anyone buy from you”
I am very frustrated and disappointed to say the least!

Scam! This company have created 2 landing pages for me of which I have had 0 leads and 0 jobs. I have even been advised that these pages are negativity effecting how my website page scores on Google.
I have complained advised I had to pay £780 for nothing. I have asked to remove the pages as I have paid them already and the answer was no they could only stop the auto renew. DONT WASTE YOUR MONEY BUSINESS OWNERS!

!!!AVOID THIS COMPANY !!!!

They sell you dreams about getting 10-15 calls a day on advertising I was with them for whole 12 months and did not get 1 phone call from the websites they created for me and at the end of the 12 months they tried to say that the contract is a roll over contract which they didn’t say nothing about in the beginning when I joined with them they told me it was a 12 month contract and I would not be tied down to renew once the 12 months is finished ! Now the 12 months has finished they are trying to tell me I must cancel the contract 40 days prior to it ending which is a scam alone because they did not tell me this on the phone and they also forced me to leave a review for them before they had even created my websites it makes sense now why they were soo desperate for the review as there services are not true and they tell lies..

Also when i rang up to speak about this and could not answer my questions about why they force me to leave a review and she hang up the phone on me and now they are trying to get debt collectors involved threatening me with this!!

PLEASE AVOID….

Megan and Jason are Always helpful and informative.A pleasure to deal with .

Terrible experience with this company, terrible results from the initial 12 months work which gave us very little response, not one customer mentioned the landing pages created and show zero increase in work in those areas. Only to be told the contract was on auto renewal and being forced into completing a further year and now threated with debt enforcement/CCJ. Maybe if the product was good enough to start, wouldnt need auto renewing contracts - BEWARE

If I could give minus stars I would.
Unfortunately this company, mission is to get as much money as possible from you. Their sales tactics are questionable at best. They prayed on my vulnerability and refused to provide money back. Citing their no cooling off period. This is despite clearly discriminatory tactics to those with a vulnerability.
Despite appearing confused, not knowing what I was signing up for. Despite stating I didn’t do one particular aspect, they preyed on that vulnerability and continued to plough ahead with their tactics.
I am now looking to consider legal action for their discriminatory tactics, discriminating to those who are vulnerability.
Consider avoiding at all costs.

In addition this company get you to review each month. When you have positive experiences. They get you to mention names individually and even for the tiniest contact ask you to review positively. They say it’s for their appraisals, no it’s for the tactic of bombarding trust pilot with top reviews. To try an outweigh the numerous bad reviews.

And before you give an answer of ranking on the first page. That’s not the question, the question is your tactics praying on people. Confusion, mental health and cancer operations. Despite this your company refuse to do the right thing.
You make it awkward I notify you they i want to cancel. So I give you almost 8 months notice despite this you say you can’t take cancellation so far in advance. Another discriminatory tactic against somebody with vulnerabilities. Hoping that person will forget and get confused. Be aware of the shady tactics. Once you reach the contract end dates and before.

Stay well clear they missold me product told them don’t want it within days didn’t sign anything or sign direct debit mandate proceeded to take me to court and now got a ccj over them scammers

Jason and Simon were extremely helpful and would recommend them

Absolutely great service from Melissa what a star for helping me out thanks again Duane