Unitel Direct Ltd Reviews 3,409

Avoid avoid avoid.
Zero stars - Never told me it was a rolling contract when I took it out. Was in hospital with Covid so was unable to give notice to not renew. Gave them 2 weeks notice instead of 30 days that I did not want to renew due to not had a single sale from their service had very rude emails from Megan after telling her I had Covid so was unable to give 30 days notice and was not informed it was a rolling contract and that I had been off with Covid. Didn’t care just keep threatening me with debt collectors. Money grabbing company with extremely rude staff. Take my advice and your business elsewhere.
In response to your reply.
As I said I’m moving house so everything is boxed up so I dont have a hospital admittance form to give you. I still gave 27 days notice only 3 short from your requirements. I don’t see what the problem is.

In my personal experience, I would strongly caution anyone considering this company. They did not deliver on the services they claimed they could provide, and much of the information they sent me about supposed “business improvements” felt misleading. After having an independent team review their reports, none of the data aligned with what the company had been presenting to me.
When I raised these concerns and asked to speak with someone, I was met with hostility, and at one point I was even told, “You’re tied into another year with us, so deal with it.” I found this response extremely unprofessional.
When I attempted to cancel the contract based on the discrepancies I uncovered, I felt pressured and intimidated, including warnings about legal consequences that could affect both my personal and business credit.

Mellisa was a great help in guiding me through the process to renew, always very helpful !

Jason and Simon are very helpful.

Jason Satvir was able to complete the signing the contract

In my personal experience, I would strongly caution anyone considering this company. They did not deliver on the services they claimed they could provide, and much of the information they sent me about supposed “business improvements” felt misleading. After having an independent team review their reports, none of the data aligned with what the company had been presenting to me.
When I raised these concerns and asked to speak with someone, I was met with hostility, and at one point I was even told, “You’re tied into another year with us, so deal with it.” I found this response extremely unprofessional.
When I attempted to cancel the contract based on the discrepancies I uncovered, I felt pressured and intimidated, including warnings about legal consequences that could affect both my personal and business credit. More recently, I have even received legal proceedings from them, which has added to the stress of the entire situation.
Overall, based on my experience, I would not recommend this company. I urge anyone considering working with them to carry out thorough independent checks before signing anything.

Sampson and Jason was helpful

Hi this Matthew
I found Jason and Michelle both very helpful.

Great service for Coastal Guttering Ltd good customer helpline

Don’t use this company ,is a scam
I am a plumber and heating engineer
This company is a scam
Got done over 3.5k ,took me to court
They meant to advertise my business bit nothing was done

Any trade an out there don’t fall for it like I did!!!!!

DO NOT USE THIS COMPANY!
Just after your money. No customer services. Service poor.
Make sure you leave 45 days before hand as if not you’re stuck with them another year.
Staff are rude when communicating and SE - senior marketing it the rudest of them all!

I’ve had an extremely disappointing experience with Unitel Direct, and I want to warn others to read every part of the contract very carefully. When my contract expired, I discovered that unless you provide written notice via email 30–45 days before the end date, they automatically renew your contract for a full year. Once it renews, they refuse to cancel it. They also do not send any reminders before renewal, which makes it far too easy for customers to get trapped in another year.

On top of this, the service did not deliver what was promised. I received little to no leads, and it felt like I was paying for nothing. Customer service was unhelpful and repeated the same contractual statements instead of addressing the issues. In my personal experience, this renewal setup feels very unfair and customer-unfriendly.

When I later checked for reviews, I also noticed the ability to leave feedback seemed unavailable, which was concerning from a customer perspective.

I wouldn’t recommend this company based on my experience.

Michelle, Jason & Heather have been a great help getting everything set up for us. Great service!

Unitel Direct’s conduct has been utterly disgraceful. I was contacted on my personal mobile regarding a business I had inherited, a small retail business with no online presence, despite having no understanding of online or computer services.
At the time, I was undergoing cancer treatment and awaiting a hysterectomy, drinking heavily and using cannabis daily to cope. My partner had suffered a mental breakdown and left the family home, and I was grieving the death of a colleague of 18 years. I was in no state to make decisions, and both sales agents were fully aware of my vulnerability and intoxication.This behaviour is predatory and unacceptable. It breaches the Consumer Protection from Unfair Trading Regulations 2008 and ignores clear guidance from regulators that vulnerable customers must be treated fairly. Unitel Direct showed zero duty of care and instead exploited my circumstances for profit.
No one should ever have to endure what I experienced. Unitel Direct preyed on a vulnerable, grieving, and intoxicated customer, and their actions have left me deeply distressed. Avoid this company at all costs.

Do not use this company they just want your money and make it very difficult to leave them. I would not recommend and will not be using them again.

Very poor service, all it is just to take a payment from customers and you hear from them again when contract is about to expire.
Completely waist of money and time!
Nothing good from there site
Avoid !!!!

I would like to stress that I will not be renewing my contract with this company as nothing seems to actioned how I want it to be! They obviously do not understand my business and I feel I have been talked into something that I do not need at a cost £500 where things have not been actioned or followed up since July and we are now in November

Jason and Megan were really helpful

A scam company. Stay away. A scam company. Stay away. A scam company. Stay away.

A scam company. Stay away.
I first signed a contract with them on November 23, 2023, with the promise that they would help bring my salon to the top of Google Business search results. After one year, nothing had changed. When I called to cancel the contract, I was told that I would have to pay the same amount as the full-year contract fee. So I had to wait another year — until today, October 29, 2025 — to cancel it, only to be informed that I needed to cancel the contract 30–45 days before it expired. That means I was too late, and the contract was automatically renewed for another year.
So in total, that will be three years paying this scam company (nearly £4,000) without getting anything in return.