I ordered a set of LED lights for my trailer at a fantastic price the post was fairly good as well with DPD. One light arrived defective for whatever reason and with photo evidence Unitrailer acted im... See more
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Who is to blame? Ordered on the 17 April. Journey, Picked up Holland, customs to Poland, Poland back to Holland, customs to Hinckley UK. Hinckley to Edinburgh. In Edinburgh since Wednesday 25th, w... See more
Had what I needed at a very good realistic price which I couldn’t seem to find anywhere else. Good communication throughout from ordering to delivery within a week. Delivery a bit expensive though, to... See more
Company replied
Bought Two Daken Lorry side boxes. Had already done my research and they seemed to be extremely high quality plus be the size I needed. 100% are top quality products/ boxes. Strong and robust. Sales... See more
Company details
Written by the company
Trailers and trailer parts avalible in stock. Wide assortment of trailer parts: ✓wheels ✓bearings ✓couplers ✓lights ✓suspension ✓jacks and more SHOP ONLINE.
Contact info
Budowlana 30, 20-469, Lublin, Poland
- +44 2038 071501
- unitrailer@unitrailer.co.uk
- unitrailer.co.uk
4.1
Great
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Unable to deliver the item ordered
Unable to deliver the item ordered. Excuse was that it cost less than £135 and they were not allowed to export any item below this price. This may be a problem of Brexit or a misunderstanding of the regulations There isn't this problem with items from the rest of the world and it shouldn't be outside the wit to send by post what is a very small item. Is there a problem with sending letters by mail? Don't think so.
May 7, 2021
Reply from Unitrailer
Hello Sir,
this is the first time that we have come across a negative review from a customer who has been politely informed about our regulations and who decides to post a negative review despite being politely informed of them.
You can find them here in a nutshell:
https://unitrailer.co.uk/Guide-What-to-do-when-you-import-goods-cterms-eng-107.html
Sir, we are doing the best we can. If we could ship items below this threshold value, then we would be very happy to do so. But unfortunately these are the terms which a very well known delivery company have put forward, to which we ought to comply with, since we collaborate with them closely on a daily basis.
We were not the ones who came up with the threshold value, but rather the delivering company. Your comparison to the shipment of letters is beyond absurd, and we will not comment on it, because there is simply no point.
I understand that you will not take this negative comment down, but we have honestly never seen a customer who hasn't availed of our service who is publishing negative reviews. I understand your frustration, but we are also frustrated by the fact that we are limited to the services of external freight forwarding companies.
Reply from Unitrailer
Hello Adrian,
so lovely to hear this. We wish you all the best.
Poor customer service/ payment system
Update 21.6..21(long overdue update) - Contacted by unitrailer who advised Covid related admin disruption which I fully accept. The order was sent out promptly and correctly in 2 deliveries. Contact from accounts dept promptly resolved all payment issues and refunded double payment issue. Ultimately very pleased with customer service and products. Good work and thanks to all in unitrailer.
Poor customer service/ payment system
Placed order total value of €184 from Ireland but payment system failed with Visa on 2 different cards and also showing error using Paypal. Sent 2 emails to customer care with no reply over several days and no answer to my 2 phone calls over 2 days. Probably a minor error but lack of engagement is frustrating.
April 14, 2021
Unprompted review
Reply from Unitrailer
Hello Michael,
the absence of replies was caused by the fact that I am the only person in our office with access to our Irish domain details. The lack of engagement was caused by the fact that I was diagnosed with COVID, and I was subsequently forced to remain out of office without any access to the current ongoings. We are sorry that you are disappointed with the lack of contact, however, I have noticed that your order has been shipped off on the 15th of April as the payment came through to us in the end. If you remain unhappy about the procedure, you are more than welcome to keep the negative review. However, it all ended well in the end, so we kindly as you to rethink the review once you receive your products from us. Wishing you all the best!
I can't give you a review,because my…
I can't give you a review,because my order was cancelled stating that had to order items upto £135 so they refused to send my wheel trim,then unitrailor was asking for my bank IBAN details,so I got on to PayPal immediately dispute centre and they got my money back for me.so therefore I'm unable to give a review.i did get my money back,and I won't be purchasing anymore items off unitrailer ever again,they should stipulate that you have to spend £135 in there advertisement,that's what I call entrapment,and certainly wasn't going to give my bank IBAN details,when they could have just paid the money of £33.44 back into my PayPal account,not acceptable.melvyn suter.
April 12, 2021
Reply from Unitrailer
Hello Melvyn,
we thank you for your review. At the same time, we would like to point to the fact that we did our best to make the procedure as hassle-free for both sides as possible.
The fact about a 135 pound threshold is highlighted on our homepage and is immediately visible once you visit our page. The banner "we are Brexit ready - please read more" points to this piece of information. The fact that you omitted this information was something that we simply weren't able to predict.
I understand your frustration with the fact that we asked you for your IBAN so that we could send money back. However, we were having problems with our PayPal account, and it was for that exact reason that we sought after the best option to return your money back to you as swiftly as possible.
I am far from being in agreement with the fact that asking for someone's IBAN in the 21st century is "unacceptable". It is not only acceptable, but also a standard procedure. The fact that you see this as something unacceptable is merely your own personal opinion, for which we thank, however, as stated above, we are far from agreeing with it.
We thank you for your time and we wish you a nice day ahead.
Good customer service that followed…
Good customer service that followed through with a delivery on time
March 31, 2021
Reply from Unitrailer
Hello Jan,
thank you ever so much! Your review is greatly appreciated.
Have a nice day ahead.
Good price and excellent delivery
Good price and excellent delivery, 5 days from Poland.
December 14, 2020
Reply from Unitrailer
Thank you
Reply from Unitrailer
Thank you
Quick & simple order
Quick & simple order. Rapid delivery. No complaints whatsoever. Thankyou.
December 7, 2020
Reply from Unitrailer
Hello Danny,
thank you ever so much for your kind opinion on our service. Of course, should you have any other trailer-related needs, please do not hesitate to contact us again.
First class service all round.
December 7, 2020
Reply from Unitrailer
Hello Lana,
your opinion is very important to us. Thank you for sharing your thoughts on our service. Wishing you all the best.
Very pleased with the service of the…
Very pleased with the service of the person I dealt with. He was very helpful and polite. Received goods when expected.
December 7, 2020
Reply from Unitrailer
Hello Janet,
lovely to hear that all went well. Wishing you all the best!
Reply from Unitrailer
Hello Lester,
very glad to hear that. Thank you for submitting your opinion on the matter. Wishing you all the best!
Reply from Unitrailer
Hello David,
so lovely to hear that you're happy with the product and service. Hope it serves you well for many years to come. All the best to you!
Reply from Unitrailer
Thank you very much for your kind opinion, Justin. We hope the trailer will serve you right.
Brilliant service excellent delivery…
Brilliant service excellent delivery time couldn’t give a better review
Many thanks
October 15, 2020
Reply from Unitrailer
Hello Damian,
thank you very much for your opinion on the matter. We're pleased to hear that you rate us positively.
The tail light was exactly the correct…
The tail light was exactly the correct model and fitted perfectly. I couldn't find it anywhere else and the delivery was excellent.
October 8, 2020
Reply from Unitrailer
Hello John,
glad to hear that everything worked out fine for you. If you've got any questions, don't hesitate to give us a call.
Reply from Unitrailer
Thank you
Excellent service
Excellent service, excellent trailer, attentif support when the delivery courier made a mess of their services.
I am happy with the way Unitrailer supported me and was able to go the furhter mile to replace the damaged parts... not their fault, but regardless, they were there for me.
I will surely use this Company again, and strongly advise others to confidently buy from Unitrailer, as you will never be left high and dry.
Just beware the delivery courier in the UK...
October 8, 2020
Reply from Unitrailer
Thank you
Great service Frome start to finish
October 8, 2020
Reply from Unitrailer
Hello Andy,
thank you for your kind words. We're pleased to hear that you've enjoyed our service.
New wheels and tyres for my trailer...
Arrived promptly....good price and quality. Would recommend ⭐️⭐️⭐️⭐️⭐️
October 8, 2020
Reply from Unitrailer
Hello Kevin,
brilliant to hear that you're happy with our service. All the best to you.
Reply from Unitrailer
Thank you, highly appreciated! If you would like to talk to us in relation to any future purchases, then do not hesitate to give us a call.
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