Unity Insurance Services Reviews 570

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional demeanor, and extensive knowledge. Many highlight the exceptional customer service, noting quick response times and a smooth, efficient process for renewals and inquiries. People also appreciate the competitive pricing and the bespoke service that ensures appropriate coverage. However, some people mentioned occasional issues with inconsistent information depending on who they spoke to, and a few experienced delays in receiving quotes or accurate documentation.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the personal touch, quick responses, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the promptness and efficiency... See more

Price

Consumers find price to be positive, often describing it as competitive and good value. Many reviewers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range o... See more

Company replied

Rated 5 out of 5 stars

Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... See more

Company replied

Rated 5 out of 5 stars

Really easy. A 5 minute phone call to explain our significant change in circumstances and they updated our renewal documents and followed up to confirm we wanted to go ahead within a few hours - and a... See more

Company replied

Rated 5 out of 5 stars

Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicate... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker

Written by the company

Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

570 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

Had a phone call to ensure I had received email with my renewal offer was talked to about changes and things that were put in place to insure we got insurance approved . Great customer service

September 12, 2025
Unprompted review
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Reply from Unity Insurance Services

Hi Andy, we greatly appreciate your feedback. Glad we were able to provide great customer service!

Rated 5 out of 5 stars

Great customer service

Great customer service. Karen was very helpful and quick to turn around the checks we needed for our scout group

September 26, 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you for your feedback, I will pass your kind comments onto Karen!

Rated 5 out of 5 stars

Very friendly and infromative

The representative was very friendly and informative and was able to help us with our needs

September 9, 2025
Unprompted review
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Reply from Unity Insurance Services

Really appreciate your feedback, glad Unity was able to provide a great level of customer service!

Rated 5 out of 5 stars

Great servicePrompt responses and a clear…

Prompt responses and a clear understanding of our requirements. The renewal was painless and Rob looked after everything. Great service.

August 21, 2025
Unprompted review
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Reply from Unity Insurance Services

Hi Heather, thank you very much for the positive feedback, glad Unity was able to provide a great level of service! Will pass your comments along to Rob!

Rated 4 out of 5 stars

Very smooth renewal of insurance with…

Very smooth renewal of insurance with additions processed effectively. Only downside is renewal notice came a little late.

September 9, 2025
Unprompted review
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Reply from Unity Insurance Services

Hi Carol, thank you for your feedback, it is greatly appreciated! Will pass your comments onto the Renewals Team.

Rated 5 out of 5 stars

Great cover at a reasonable cost

Great cover at a reasonable cost, just what we need! Timely reminders as we approached renewal without being annoying or too persistent. Thank you!

September 11, 2025
Unprompted review
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Reply from Unity Insurance Services

Really appreciate your feedback! Glad Unity was able to provide a great level of customer service.

Rated 5 out of 5 stars

As a retired insurance broker and…

As a retired insurance broker and father-in-law of a local Guide leader I was asked to liaise with Unity and sort out a potential underinsurance situation. (no pressure then!!)
My contact, Natalie, was very pleasant and courteous, extremely knowledgeable, and able to understand the problem and discuss options. More importantly she was able to negotiate with the underwriter to provide an acceptable solution for something that from my own experience was not straight forward.
Most of this happened midterm but the current renewal has just been agreed and was dealt with in the same professional manner.
Nothing but praise.

September 11, 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you Stewart for this kind feedback! Glad you received a great level of customer service and I will pass on your comments to Natalie.

Rated 5 out of 5 stars

Have used Unity for many years and have…

Have used Unity for many years and have found them to provide good cover at a competitive price. Always receive the renewal policy in plenty of time to check cover and discuss. They understand Scouting issues such as having to store equipment separately to meeting place. Definitely recommend!

September 5, 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you Gaynor, we are glad Unity has been able to provide a great continued level of service and understanding of the Scouts for you.

Rated 5 out of 5 stars

Great service with a good understanding of how scouting operates

Policy which is for district equipment at various addresses was sent out in plenty of time so I was able to check with everyone that cover was correct. Natalie was very helpful and quickly updated 2 small changes to generate the renewal price

September 5, 2025
Unprompted review
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Reply from Unity Insurance Services

Really appreciate your feedback! So glad Unity has provided a great level of service and understanding of the scouts. I will pass your comments along to Natalie.

Rated 5 out of 5 stars

Quick

Quick, efficient and on top of our timelines to ensure we renew our insurance on time before its expiration date.

September 1, 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you for your kind feedback, Bisila, This is certainly one of Unity's aims and we are glad we have achieved it in this instance.

Rated 5 out of 5 stars

Our first choice for insurances.

Unity have been our first choice for all our insurance needs for many years. They have always been highly competitive pricing and the service we receive from them has always been superb.
As a group, we could not recommend them highly enough.

August 13, 2025
Unprompted review
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Reply from Unity Insurance Services

We really appreciate your very kind feedback, Graham. So glad to hear that Unity continue to provide a great level of service and cover/costs that meet your needs. Long may we continue to do so for you!

Rated 5 out of 5 stars

Great service and excellent…

Great service and excellent communication - every call or email conversation has been straight forward and clear- would definitely recommend Unity if you’re looking for business insurance as they made what was initially a daunting task for me, a very simple one

July 24, 2025
Unprompted review
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Reply from Unity Insurance Services

Your feedback is truly appreciated, glad you found a great level of customer service with Unity and hope we continue to do so for many years to come!

Rated 5 out of 5 stars

First Class

This company is highly professional, competitively priced and a sincere pleasure to do business with.
Customer service is second to none and their staff very knowledgeable and courteous.
Can highly recommend.

June 20, 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you, Brian, we really do appreciate your very kind feedback and praise. Our aim is to provide such a level of customer service, so we are very pleased to hear that is what you received. I will be sharing with the whole team, such comments make our day!

Rated 5 out of 5 stars

I had really helpful information about…

I had really helpful information about what I needed. Follow though on further questions was prompt.

August 19, 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you for your feedback, Denise. Greatly appreciated and glad you received a good level of customer service

Rated 5 out of 5 stars

The attention to detail is important to…

The attention to detail is important to us, along with meeting a representative face to face. Good service was received throughout our renewal.

August 18, 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you Suzanne, glad that we could provide an excellent level of customer service for you and you are happy with the outcome. I will share your kind comments with the team.

Rated 5 out of 5 stars

10/10

I received exceptional support, advice and service. Thanks to Bradley Scott for handling our charity’s request.

July 31, 2025
Unprompted review
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Reply from Unity Insurance Services

Really appreciate your lovely feedback, Muhammed, Glad you received a great level of customer service and I will pass on your comments to Brad and the team.

Rated 5 out of 5 stars

We have insured with Unity since the…

We have insured with Unity since the inception of our small charity. Unity always create a bespoke quote to cover our avtivities. Communication is excellent and timely and we always find the renewal process straightforward, Customer service is excellent.

August 13, 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you Martine, that feedback is truly appreciated. Glad that you are happy with the level of service provided to you and we can continue to assist you

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