Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range o... See more
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Review summary
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Reviews shaping this summary
Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... See more
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Really easy. A 5 minute phone call to explain our significant change in circumstances and they updated our renewal documents and followed up to confirm we wanted to go ahead within a few hours - and a... See more
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Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicate... See more
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Company details
Written by the company
Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.
Contact info
Suite 8, Business Park, BN15 8UW, Lancing, United Kingdom
- 0345 040 7702
- unityinsuranceservices.co.uk
4.7
Excellent
570 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Unity Insurance have always provided us with a great service and competitive rates. Very helpful in reminding this forgetful client of our renewal dates! Thanks Natalie Hilton.
June 30, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you John, glad Natalie could help a "forgetful" client, you are not alone!
Natalie Hilton has been amazing from…
Natalie Hilton has been amazing from start to finish. She is kind, understanding, communicative, knowledgeable and caring. She is swift to reply,and swift to act with colleagues and other parties.
I would also like to say thank you to Yasmin, Parshan and Sam who I also spoke with at various times between the end of may and now.
June 2025
June 30, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Lou for your very kind feedback to the team and in particular, Natalie, she is a great member of the team and I'm glad that she could help you throughout the process
Really good and bespoke service
Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicated services and ensured continuation of cover through our renewal period. Also found a great price, much less than I was expecting! Full Marks!
June 25, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much Loretta! We really do appreciate your comprehensive review and we are very glad that we could help you. I have shared this with Lucy and she also commented on how lovely it was to work alongside you. We love to share such positive feedback to the Unity team, it makes it all worthwhile!
Easyrenewal of the CampSite insurance
The renewal of the CampSite insurance was very easy with great support from Unity and in particular their account handler Lucy Walmisley.
June 20, 2025
Unprompted review
Reply from Unity Insurance Services
Really appreciate your kind feedback Phil, really pleased to hear that you received a great level of support from Lucy. I will share your review with her.
Great service from Unity
I contacted the person our District deal with (Kirsten Scarborough). I found her to be knowledgeable, professional and efficient. She was also very pleasant to deal with. She arranged our cover speedily and I felt assured that everything was in order.
June 12, 2025
Unprompted review
Reply from Unity Insurance Services
Really appreciate your kind feedback, Alison, this will be shared with Kirsten and the Unity team. Glad that you had such a great experience with Unity!
Ease of organising the minibus insurance
June 9, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Wayne, glad that we can provide cover to you with ease for the Group, as it should be!
Our customer service adviser Natalie is amazing
Our customer service adviser, Natalie, is amazing. Very communicative, personable and great on email, exactly what a busy scout leader needs.
June 9, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much Mark, this is really great feedback and was really appreciated by Natalie.
Easy renewal
The support and help from the age t meant changing cover levels and getting a competitive quote was very good.
June 2, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you John, glad that we could assist you and ensure the Group have the correct level of cover in effect, so important!
Reply from Unity Insurance Services
Thank you Chris, glad that you received a good level of service
Really good advice
Really good advice, excellent pricing, helpful call handlers and quick service.
June 2, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your lovely review Sian, glad that you were pleased with the policy and level of service provided to you. Great to hear!
Excellent Customer Service
The customer service provided was exceptional. Prahsan was very helpful in arranging a short extension while we waited to get out cover signed off by our Exec. He checked in regularly to make sure we had everything we needed, including re-evaluation of our premises to ensure we got the best deal.
May 10, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much, Paul, your kind feedback are appreciated. Great customer service from Prashan and will pass on your comments, makes our jobs worthwhile.
Group Lead for Scout Group got an…
Group Lead for Scout Group got an answer to questions and policy in place. Quick easy and no fuss.
May 12, 2025
Unprompted review
Reply from Unity Insurance Services
Glad to hear a quick and easy process for you, Ray! Thank you for your feedback, really appreciated.
We’ve had a fantastic experience with…
We’ve had a fantastic experience with Unity Insurance thanks to the wonderful support from Lynsey. She was incredibly helpful, patient, and genuinely lovely to deal with – nothing was too much trouble. It made the whole process so much easier and more reassuring. Thank you, Lynsey!
May 1, 2025
Reply from Unity Insurance Services
We really appreciate your lovely feedback, Annalisa, glad you had such a great experience when dealing with Unity, and in particular, Lynsey, I will share your review with her and the team also.
5 star support
Renewing the Scout Group's property and equipment policy could not have been easier with helpful phone calls and timely email. Thank you.
May 2, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Lawrie, glad that this renewal process worked well for yourselves and we appreciate your feedback.
Excellent Customer Service
Group Treasurer.
It's lovely to get a call when my Group's insurance is due and not have to remember. Lynsey was lovely and very helpful.
April 22, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your lovely review, Lynsey will greatly appreciate your kind words, glad that you liked the level of service provided and we will continue to do so.
Group Volunteer in Scouting.
Group Volunteer in Scouting.
Had a query that was resolved immediately by the lady on the phone. All actions promised were acted upon very efficiently. Great service
April 28, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Nigel, really pleased to see you received a great level of customer service. Here, as and when you need us!
Friendly, knowledgeable and competitive
Great advice on customised policies for a scouting activity centre. Very friendly and competitive quotes.
April 24, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you, glad that we could help you, I will share your kind words with the team
Girlguiding uk leader
Girlguiding leader and happily used this insurance copy for group travel for many years and been able to claim easily when needed. Used for UK and International trips.
May 1, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you very much, glad that been able to assist you over the years with your travel insurance. Hope you have an enjoyable time this year also!
We love this company
We love this company. They are efficient, kind and extremely pleasant and easy to deal with. Thank you very much. DCC
April 18, 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much for your amazing feedback, Angela. We certainly try to do our best day in and day out, so your kind words are truly appreciated by all of us at Unity and will be shared with the whole team, it will make everyone's day to hear this!
Prompt call back
Prompt call back, sensible questions and a fair premium. Third we have done business and very happy with service
April 15, 2025
Unprompted review
Reply from Unity Insurance Services
So glad that we could assist you once again, Maureen, and that you are happy with the service we provide, we appreciate your really kind feedback.
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