Nil Customer servivce
Hubby ordered the central locking tailgate kit for our DMax, he did not read the reviews beforehand( lesson learned) when the instructions in regards to colours of the electric wiring didn’t match or make sense he contacted them 4 times via email( no response) 4 times via phone. The sales person said: he can’t do anything and will ask the installation person to respond…nil response…salesperson was not helpful( like giving number or email for us to directly communicate) Buyer beware…nil customer service! Then hubby went to their shop to return the item, nil interest on why he returned it even when advised of his attempts to install their unit with just some help...not interested
Reply from UniUte
Hi Mien,
We’re sorry that the experience with the Isuzu D-Max central locking tailgate kit did not meet your expectations. We understand how frustrating electrical installation challenges can be, particularly when wiring configurations may vary between model years.
As discussed at the time, the product was returned to our store and a full refund was processed. We always aim to assist customers with technical enquiries, and while installation instructions are supplied, professional installation is recommended for electrical accessories where there is any uncertainty.
We regret that you felt unsupported during the process, as that is never our intention. We appreciate your feedback and will continue working to improve communication and technical support for our customers.
— UniUte
