Universaldrugstore Reviews 

1,012
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

My doctor transmitted a prescription to North Drugstore in mid March, 2026. This was shortly after the merger with Universal Drugstore. There were some problems which required multiple calls. Custome... See more

Rated 5 out of 5 stars

I'm fairly new to your system. Everything -- info was clear & easily accessible. Directions good. Having to fax a copy of bank ck difficult for me and an extra step as I cannot fax. Easy for others, I... See more

Company replied

Rated 5 out of 5 stars

I don't order from UDS often but the medicine I do order comes from another country. UDS personnel have always been very professional and helpful. Since my medicine comes from across the pond, it t... See more

Company replied

Rated 5 out of 5 stars

Universal Drug Store is extremely professional and very good with communication. Every time I have a question or concern, I get a quick and full reply. If I call, I get a live person who resolves any... See more

Company replied

Company details

  1. Online Pharmacy

Written by the company

Are you looking for a reputable online pharmacy you can trust? Read Universal Drugstore reviews here.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(1,012)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

RELIABLE

UNIVERSAL DRUGSTORE ALWAYS OFFERS TIMELY COMMUNICATUON AND EFFICIENT DELIVERY OVERSEAS.

November 18, 2022
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Reply from Universaldrugstore

Dear Rebekah,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service and our delivery time.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Good service and fast delivery

My prescription orders are always processed quickly and delivered before the estimated date of arrival.

November 14, 2022
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Reply from Universaldrugstore

Dear Robert,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service and our delivery time.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

GREAT customer service

Had some issues at customs, and prescription was confiscated for some reason or another. Contacted universal drugstore and they promptly sent out another prescription, which did make it through customs this time. Very flawless experience.

October 3, 2022
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Reply from Universaldrugstore

Dear Jamie,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Good customer service

Good customer service. Fast delivery

November 1, 2022
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Reply from Universaldrugstore

Dear Gail,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Have been customer for greater than 20…

Have been customer for greater than 20 years
They o the extra mile for their customers. As a retired nurse practitioner I recommend Universal Drug every chance I get.

November 1, 2022
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Reply from Universaldrugstore

Dear Roberta,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 4 out of 5 stars

Fast shipment

Fast shipment, anyhow your actual price is very close to my local options, it could be the last order after so many years.

November 15, 2022
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Reply from Universaldrugstore

Dear Joseph,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our delivery time. The manufacturers of some medications have significantly increased their drug cost and we have no choice but to increase our price as well in order to continue supplying the product.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars
Universaldrugstore logo

Reply from Universaldrugstore

Dear Mary,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

service reliability

The service quality is great.

November 14, 2022
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Reply from Universaldrugstore

Dear Monica,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Positives of Placing an Order!

Mostly, I appreciate your reasonable pricing policies, the ease of placing an order and the relatively quick timing to receive the order!
Thank you.

October 11, 2022
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Reply from Universaldrugstore

Dear Connie,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service and our price.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars
Universaldrugstore logo

Reply from Universaldrugstore

Dear Robert,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service and our price.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

you make things easy

November 7, 2022
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Reply from Universaldrugstore

Dear Michele,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Easy ordering process

Your staff makes the task of ordering a positive experience. They are always pleasant, courteous, and helpful. Thanks for having this service.

October 1, 2022
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Reply from Universaldrugstore

Dear Martha,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 3 out of 5 stars

my name was mispelled on the medicine box

although a Rx was provided, my last name was misspelled as was that of my ordering doctor's last name.

November 1, 2022
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Reply from Universaldrugstore

Dear S,

Thank you for leaving us a review. Your feedback is much appreciated.

We are sorry to hear about your experience with the account. Please contact us back so we could help you further. Our phone number is 866-456-2456.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars
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Reply from Universaldrugstore

Dear Joyce,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service and our delivery time.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Universal Drugstore Is The Mosst!

Order reminders are most helpful. Timely deliveries are most appreciated. My cat Bunny and I are most grateful!

November 13, 2022
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Reply from Universaldrugstore

Dear Arthur,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Your people work hard to get in touch…

Your people work hard to get in touch with my doctor

November 12, 2022
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Reply from Universaldrugstore

Dear Barbara,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Great discount.

Great discount.
Easy to order.
FAST shipping.

October 3, 2022
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Reply from Universaldrugstore

Dear Vicki,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service and our delivery time.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

They always deliver my meds in a timely…

They always deliver my meds in a timely manner.

November 12, 2022
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Reply from Universaldrugstore

Dear Melinda,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service and our delivery time.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

They are always helpful in answering…

They are always helpful in answering questions and try to help with a little discount when they can. I have to take this medication for the rest of my life and I'm turning 69 and on Medicare. Thanks for the help. Pattie

October 12, 2022
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Reply from Universaldrugstore

Dear Pattie,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service and our price.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

Rated 5 out of 5 stars

Timely delivery

Timely delivery and order process.

November 9, 2022
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Reply from Universaldrugstore

Dear Larry,

Thank you for leaving us a review. Your feedback is much appreciated.

We are happy to hear about your experience with our service.

Please do not hesitate to contact us if you have any questions. We are also available on chat.

Thank you for your business.

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