My doctor transmitted a prescription to North Drugstore in mid March, 2026. This was shortly after the merger with Universal Drugstore. There were some problems which required multiple calls. Custome... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm fairly new to your system. Everything -- info was clear & easily accessible. Directions good. Having to fax a copy of bank ck difficult for me and an extra step as I cannot fax. Easy for others, I... See more
Company replied
I don't order from UDS often but the medicine I do order comes from another country. UDS personnel have always been very professional and helpful. Since my medicine comes from across the pond, it t... See more
Company replied
Universal Drug Store is extremely professional and very good with communication. Every time I have a question or concern, I get a quick and full reply. If I call, I get a live person who resolves any... See more
Company replied
Company details
Written by the company
Are you looking for a reputable online pharmacy you can trust? Read Universal Drugstore reviews here.
Contact info
United States
- universaldrugstore.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always courteous and very helpful
Always courteous and very helpful. Never miss my refills thanks to Universal Drugstore, they always call me to me remind me in advance. Already over 10 years with them.
October 20, 2022
Reply from Universaldrugstore
Dear Valued Customer,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reliable Company
The Company has kept me up-to-date regarding my RX. I receive my drug on a timely manner.
November 1, 2022
Reply from Universaldrugstore
Dear Mary,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Prompt and friendly service.
November 18, 2022
Reply from Universaldrugstore
Dear Patricia,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
They remind me when I'm due for a…
They remind me when I'm due for a refill and I get the prescription in a timely manner and at a reasonable price.
October 18, 2022
Reply from Universaldrugstore
Dear Beverly,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Professional and Courteous
October 12, 2022
Reply from Universaldrugstore
Dear Rodger,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Responsive, cares about customers
This company is so responsive and they are very focused on customer satisfaction.
November 21, 2022
Reply from Universaldrugstore
Dear Susan,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Awesome Company 👍🏻
I have been ordering from Universal Drug Store for over 12 years.
Never had a problem. The customer service is friendly and knowledgeable.
My recent order was delivered as stated. I highly recommend them.
There prices are awesome.
October 24, 2022
Reply from Universaldrugstore
Dear Rita,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our price. We also thank you for your loyalty.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Ease of reordering.
October 18, 2022
Reply from Universaldrugstore
Dear Valued Customer,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Totally seamless
Totally seamless. They remind me when time to refill. Contact Dr if needed, and ship. Easy prescription management that saves me time and money.
November 20, 2022
Reply from Universaldrugstore
Dear Karen,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Great On time delivery. Great personal human to speak with. Great price
Don’t make this more complicated than it needs to be.
Date of experience turned me off. I do not have the time to go through my charge accounts. If you keep it simple you will get more feed back.
November 3, 2022
Reply from Universaldrugstore
Dear Theresa,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Easy to work with and prompt delivery
Easy to work with and prompt delivery. Plus the cost was a fraction of what I previously paid a chain drugstore.
November 1, 2022
Reply from Universaldrugstore
Dear Pamela,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our price.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
First time prescriptions
I do not have an American Express Card so I couldn’t charge a prescription and I tried to upload a check which didn’t work, so after much time trying I finally sent a voided check in the mail. In all it took a month and then I had to wait to get the prescription from London. There has to be a faster method, my cat could have died waiting for his asthma medicine. I did get a lot of customer service reps calling to ask me how it was going, but nobody seemed to be able to help me.
September 19, 2022
Reply from Universaldrugstore
Dear Vicky,
Thank you for your review. We apologize for any inconvenience caused. We would also like to thank for the details you provided.
We have sent you an email before to discuss about the issue. We hope that the next order will be a smooth transaction.
In the future, you may send us an email or call us. We are now also available for live chat!
If you have any further questions or concerns, please don't hesitate to contact us.
Thank you for your business.
You folks do a wonderful job
November 19, 2022
Reply from Universaldrugstore
Dear David,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Great
Great, friendly service. Fully explain medications & process thru delivery, or even procedure if not delivered in timely manner.
November 4, 2022
Reply from Universaldrugstore
Dear Judith,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our delivery time.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Great experience
Working with Universal Drug has been so seamless. I am very impressed!
October 1, 2022
Reply from Universaldrugstore
Dear Devin,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Kind, easy to manage.
If you have a prescription in the US that is pricey, this place is worth checking out. They are kind, efficient, straight up with their pricing. Quite frankly, I would prefer to get all my prescriptions here.
November 18, 2022
Reply from Universaldrugstore
Dear Valued Customer,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our price.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
New prescription submission
I was clearly told the easiest way to submit a prescription and all required information. It was great because it was easy, quick, and eorked.
November 18, 2022
Reply from Universaldrugstore
Dear Julie,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Ridiculously long wait times
Ridiculously long wait times, difficult checkout/payment, and little communication.
November 18, 2022
Reply from Universaldrugstore
Dear Carl,
Thank you for your review. We apologize for any inconvenience caused. We would also like to thank for the details you provided.
We understand that this has not been an experience you expected, we also sent you an email before to discuss about the issue. We hope that the next order will be a smooth transaction. Delivery takes 2-4 weeks. Due to the holiday season, please expect a slight delay. Some packages might take 4-6 weeks.
In the future, you may send us an email or call us. We are now also available for live chat!
If you have any further questions or concerns, please don't hesitate to contact us.
Thank you for your business.
Always notify me when my refill is due.
Always notify me when my refill is due.
Very helpful when I have to call.
November 18, 2022
Reply from Universaldrugstore
Dear Joanne,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Universal Drugstore provides great services
Universal Drugstore provides great service and prices. They source medications worldwide, and I have used them when domestic supplies of my pets' medications are exhausted. They communicate well and it is very easy to do business with them.
November 11, 2022
Reply from Universaldrugstore
Dear Valued Customer,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.