Universal Windows Direct - Cleveland Reviews 130

Called 9/19/22 because I had a window leaking. Tech was scheduled 2 days later and adjusted the latch,in the process he cracked the glass. I was told a new window had to be ordered. Fast forward to 12/26/22 and a tech shows up with a pane of glass and says he can't replace it, A new window has to be ordered. It's now 1/9/23 and I'm still getting the run around. I'm very disappointed with this company and I won't be doing anymore business with them.

DO NOT USE THEM!! Universal Windows Direct had failed me at every step of the process. The free consultation that is boasted was rescheduled twice. I trusted them and signed the contract in spring of 2022. My installation was set for July of 2022. In between that time, not a single person called to confirm anything. Their automated emails came up but I can tell they were just automated and not actually synced with the process as none of the emails matched up with where I was actually at in the process. After the consultation, somebody was supposed to measure my windows. Nobody showed up. I CALL THEM and I get “Oh the date had to be switched.” Okay, but when did you plan on telling me? I didn’t think ghosting was a tactic that corporations practiced. Okay so the rescheduled measurement date, somebody shows up, takes the measurements and leaves very quickly. I didn’t think anything of it. I called them the day before my installation date, because again nobody knows how to work a phone there, and I the. They informed me there was a delay. Where was the email? Why didn’t anyone reach out? Why are you still taking my money? Some time passes, we’re in late fall at this point, and my rescheduled installation date has arrived. The guy comes in and takes one look and says these measurements aren’t right and we’ll have to reschedule. This guy doesn’t have a single window with him. Som I’m pretty sure this was just a cover up. At this point I called their lender (Green Sky) and tell them to stop payments. I do not believe I should have to pay until the installation is complete and I’m satisfied. I then learned that they lied to their lender and say I had them installed and I was satisfied. I asked her for them to prove it with any type of conforms. She couldn’t because there was none. So now the payments are on hold. Universal Windows Direct lied to their lender from September all the way to January insisting the job was finished. This poor lady was stuck between us calling me biweekly to see if UWD has ever reached out or finished the project. Surprise, surprise when I say neither has happened. So then I threaten legal action because I just want my ml eh back no don’t care anymore, there politicians more honest than this company. Finally in the year of 2023 the somehow managed, 7 months later, to install 8 windows. No I’m not giving them anymore than 1 star. If I could give them a negative rating I would. I don’t care about the delays. I really don’t, 2020 messed up a lot of companies, small businesses and major corporations. Anything could have happened and honestly, that’s life. My problem is this company lied from the beginning of the process to the very end and then had the audacity to suggest they deserve a gold rating. Nobody has reached out to discuss the delays, offer compensation or anything for their lack of integrity and lacking customer service. Why I’m the world would o ever recommend this company to anyone? I wouldn’t. They’re awful. Also, keep in mind that their contract states that they can take the payment in full if they feel like it. The job doesn’t even have to be completed. DO NOT TRUST THIS COMPANY.

This company has provided excellent customer service through the whole process. I'm extremely happy with the product and service we received

Hello, your workers unplugged my basement refrigerator, apparently to use the outlet without asking and everything is rotten including my Xmas dinner.

The installers were great! Had a bit of an issue with my windows being measured wrong and they had to reorder them. The operations manager offered to install on a Saturday so I didn't have to take off work again and I was satisfied with this.

My doors took longer due to supply chain issues which was not UW fault. These were installed today and Ryan L was great!

The entire process was great! The window installer (Ryan) was very professional and thorough!

From start to finish the Universal team were helpful, professional and great! The installer was very nice and professional! He explained how to operate my new windows! I am very pleased!

We had placed 2 separate orders for our windows in our home. The first order had a few hiccups, but eventually got taken care of. The second order is a different story. The window screens have large gaps in the corners and after months of communications (all started by me, the customer) we were finally told "that's the way they are supposed to be and someone would call me. Well I responded by saying how can this be when the first order of windows the screens were not like this? no answer, no response, no call back. Customer service is TERRIBLE. One un-happy customer here and I will get the word out how this company treats customers.