Universal Windows Direct - Pittsburgh Reviews 23

The installers, Mike and Dan, were very efficient. They cleaned up after themselves and were polite and friendly. We are very happy with the appearance of our new windows and front door!!

The Super Spacer is what really brought this company to our attention. Devin was a wonderful salesman and worked closely with us to find us the best options available. Very helpful and answered all the questions we had.

I have ordered 4 windows total. Two are already installed, and my remaining two windows are still to be delivered. The problems began whenever we discovered that all four windows were not manufactured correctly; however, two were already installed before the mistake was caught. Universal and I agreed to postpone installing the remaining two windows until the "sashes" were replaced and that the sashes would need to be replaced in the installed windows as well. A service technician came out and replaced the two sashes in the installed windows, which I have no problems with as they are now.

There are three problems I'm having now, the timeline of my contract, acquiring the remaining two windows with the "old" sashes in addition to the replaced "new" sashes, and the remaining balance Mike Tucker has verbally agreed to.

Whenever I first signed my payment contract with Universal Windows, I chose to pay off the balance within one year with no interest. The end of that contract is coming up in a couple months and Universal has not provided me with the service they have promised.

I need my remaining two windows (with the new sashes installed and the old sashes on the side) delivered to my home. Not installed, but strictly delivered. I've tried to have this arranged numerous times, but they never arrive and after a phone call with Mike Tucker on 4/20/2023, he is insisting that I am not entitled to the remaining two old sashes whenever I was already promised by Mike H that I am.

In November of 2022, I've expressed my concerns to Mike Tucker with the state of the project and how I'm disappointed with everything. He agreed to fixing all window sashes, delivering my remaining two windows without installation, and has agreed that if I cut all ties with Universal by removing their warranty, then my grand total would be $2000. Since I've already paid $1000 upfront, my remaining balance would be $1000. After the phone call on 4/20/23, he has denied all financial claims.

Who can I speak to that is trustworthy within to company to come to a resolution? I cannot speak to Mike Tucker because I do not trust him to be an honest person.