I would give a good review for the service, but I can’t because of how the company has treated me since. We took their bid and they did a good job with the windows and we are happy with them. Since th... See more
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Outstanding Customer Service and Professionalism from Jordan who installed the windows, to Jim who measured the windows and Kirk who sold us the windows. All around great service. It was nice... See more
Company replied
Caleb did an outstanding job installing my windows. He was very professional and has an excellent work ethic. I highly recommend him if you want the job done right. Jordan who teamed with Caleb wa... See more
Company replied
Will never do business with them again. They tell you anything to make a sale but don't back it up. Customer service can't answer questions. They promise you a call back but you won't get one. The ins... See more
Company replied
Company details
Written by the company
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of St. Louis opened in 2017. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified.
Contact info
11993 Borman Dr, 63146, St. Louis, Missouri, United States
- (314) 878-0300
3.8
Great
65 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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efficient and capable installers. great windows
Installers were efficient and capable. The windows went in quickly and they cleaned up after themselves. We are quite pleased with the windows too.
May 2, 2023
Unprompted review
Reply from Universal Windows Direct - St. Louis
We are thrilled to hear our installers provided your with a professional experience and you're loving your new windows! Thanks again for choosing Universal Windows Direct for your home-improvement project.^J
Reply from Universal Windows Direct - St. Louis
Denise, we appreciate your kind words regarding your experience with us. Thanks again for trusting Universal Windows Direct with your home-improvement project.^J
we had windows installed last November
we had windows installed last November, the windows are great but our installers ere not. when removing the old windows they damaged they damaged the drywall around several windows which i had to repair also they damaged a windowsill they said they would replace it i waited over 4 months and they several said it would taken care of but never was I had to hire someone and they repaired it also waited almost 4 mo to get screens replaced
November 17, 2022
Unprompted review
Reply from Universal Windows Direct - St. Louis
Hi Frank, we are truly sorry to hear about your experience with us and understand your frustration. If you wish to discuss this experience further or have additional concerns at this time, please contact our team directly at (855)293-7813 for assistance.^J
The installation team outstanding
The installation team outstanding, installed without any concerns. I observed the install at various stages of the install. Removed all debris from the install. When I requested caulking of the lower sills, taken care of. I would encourage Universal Windows Direct to continue with this install team.
April 4, 2023
Unprompted review
Reply from Universal Windows Direct - St. Louis
Mike, we truly appreciate your feedback on this experience and thrilled to hear our install team exceeded your expectations. Thanks again for choosing Universal Windows Direct for your home-improvement project!^J
Cori was great and was ver informative!
April 1, 2023
Unprompted review
Reply from Universal Windows Direct - St. Louis
Kathy, we appreciate your feedback on this experience with us. We are thrilled to hear Cori provided you with a professional experience. If you have any questions, please don't hesitate to reach out.^J
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