UniWigs Reviews 324

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the hair is soft, natural-looking, and well-made, often blending seamlessly with their own hair. Many appreciate the realistic appearance of the wigs and toppers, highlighting features like undetectable hairlines and comfortable caps. The customer service is frequently described as excellent, with people finding the support team helpful and responsive. However, some people were dissatisfied with the product quality, reporting issues like itchy wigs, detached wefts, or hair that became terrible after washing. Others experienced problems with color accuracy, finding that the received product did not match the advertised images or descriptions, and faced difficulties with returns due to customs fees or restocking charges.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the natural... See more

Quality

Customers consistently note positive experiences with quality, often praising the natural appearance and... See more

User experience

Consumers find the user experience to be positive, highlighting the natural look and comfortable wear of the... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction, stating that the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing the team as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have 4 pieces from Uniwigs, The hairline topper, The closed lace breeze, the closed lace airy elegance and the Leslie ponytail wig. All of these pieces are great and serve different purposes on my... See more

Rated 5 out of 5 stars

I had doubts initially because I have purchased so many wigs and toppers and I have encountered many issues. This Topper from UniWigs is well made, true human hair and probably the best topper I ever... See more

Rated 5 out of 5 stars

I’ve been really impressed with the Camille wig by UniWigs. It’s a soft blonde lob made with 100% Remy human hair, and it looks incredibly natural. The hairline is beautifully done with tiny knots,... See more

Rated 5 out of 5 stars

I have tried many pieces from Uniwigs and I am always incredibly pleased with the quality. The hair colors are consistent each time (ie. i have multiple pieces in “truffle brown” and they’re all ident... See more


Company details

  1. Headwear Store
  2. Hair Product Store

Written by the company

UniWigs is an all-in one online hair products platform to provide professional hair solutions to support women and men. We empowered thousands of ladies who were suffering from hair loss or seeking for a fashionable and unique hair product. Founded in 2012 and headquartered in California with additional warehouse and factory in Asia. UniWigs is a professional and reliable platform whom you can count on.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

324 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Never been happier about any other purchase in my life!

My hair never fully came back to it's pre-chemo status....add age/menopause, etc and now it is at the point where fibers and teasing can no long hide the extremely thin spots. (not to mention I was sick and tired of the same old updo...just to hide my scalp)
I would watch topper videos and research for over a year before I finally took the plunge! Thanks to the tips, videos and wealth of information from Lacie Rodriguez, I decided on the Aura as my first purchase. I ordered 18" in truffle brown. My stylist cut it and now I do not go out in public without it. I was nervous it would be too noticeable - but it is not. At Christmas, my in-law family had no idea I had a topper on and were shocked when I told them. For Christmas, my husband gave me $$ to order more and on January 2nd I placed my 2nd order for two more toppers.
This time I went with the 18" Upgraded Aura in truffle brown and thought I would try out a 14" Grania with a much smaller cap in medium brown, just to wear under hats, for hiking, working out and maybe swimming. The medium brown is almost a perfect match to the truffle brown - so no one will be the wiser when I switch them out. All three are 110% density (although the original Aura seems thicker and heavier than the Upgrade that hasn't even been cut yet)....which is perfect for me because I've always had fine hair - not thick, but had a lot of it. I love my two new pieces even more than my original piece and I never would have thought that possible. The customer service is outstanding!! The delivery time for me has been incredible!! My first one arrived within a week and my 2nd order of two arrived in about 2 weeks (despite the website stating expect the upgrade to arrive in 5-8 weeks). They all curl beautifully, are soft, manageable and blend perfectly with my hair. I have already washed the Grania and am wearing it today!! Sorry this is so long - but I am just so excited that I want people to feel comfortable and confident ordering from uniwigs. They've restored my confidence.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Uniwigs Customer Support

Amazing customer service where these ladies helped me through the process, of choosing peice and getting the right colour. You don't realise how losing your hair affects everything about you, especially your confidence. Their encouragement and assistance has restored so much of me that I lost to illness and gave me a new lease of life! They put up with all my queries, complaints, changes, worries and made it so nice for me to go forward. These ladies are so supportive and kind and just made everything go so smooth! (Bethany, Lalane, Beth and Bella were outstanding ❤️). The topper was perfect, beautiful and perfect colour and style with great quality human hair. Highly recommended 👌

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

I have generational hair loss

I have generational hair loss. So for 5 years I’ve wore wigs. I ran across Uniwigs and ordered Dorthy real hair wig. I am very pleased! The hair is so soft, natural looking, and breathable. The color is so rich. I also love the price and the price breaks with sales. I purchased 2 the first time, another sale came and I purchased 2 more. I have found my store for buying my wigs. Also, the shipping is fast.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

I've purchased so many toppers from Uniwigs, but today had a problem with checking out and then had to change my order after I paid. Bethany helped me get through the checkout process (there was a glitch), then emailed me that I didn't get my birthday voucher included, then helped me changed my order after I had already paid. She was so nice, professional and helpful. Best customer service I've had in a long time and such a pleasure.

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

I am a licensed cosmetologist and I…

I am a licensed cosmetologist and I have been working on people's hair for 10 years. Every type of hair you could imagine. I purchased a new full lace monofilament wig from UniWigs and attempted bleaching it and it absolutely will not lighten. I'm not sure what they use to color their human hair but it has to be some type of fabric dye because this is not how hair should behave when interacting with bleach. Basically you're paying for a fake synthetic heavily coated " " human hair wig. Waste of $1,000, save your money

November 1, 2023
Unprompted review
UniWigs logo

Reply from UniWigs

Hi Stausi,
We are so sorry to hear you had trouble with your recent human hair wig purchase.
We do not recommend using bleach on any of our products (other than the virgin hair color Natural Black) as the hair has already been processed using a combination of hair dye and heat. This combined process seals the color and makes it very difficult to lift. This is not a flaw but rather a deliberate occurrence to ensure the color holds.
We do regret that you now have a product that doesn’t suit your needs.
Please reach out to customer service so we can work with you to find a piece that can be used to meet your color goals.
Sincerely,
UniWigs

Rated 1 out of 5 stars

I had to return a topper to exchange…

I had to return a topper to exchange for another color. I was told I was approved to exchange for another color.
However, I'm unable to get a response from Uniwig on a delivery time. My exchange took place on 11/5/23 and it's now 11/14/2023 with no update on delivery all I get is a email saying it has not been process. It's been 9 days. Not happy with the customer service provided.

November 5, 2023
Unprompted review
UniWigs logo

Reply from UniWigs

Hi Terry,
We’re so sorry your exchange wasn’t handled in a more timely manner.
There was some confusion regarding the “balance due” payment. Rest assured the situation has been rectified and the exchange has been processed. We have requested production get your order shipped as soon as it is completed.
We’d like to issue loyalty points for the trouble, please reach out to us via email.
We appreciate you as a customer.
Sincerely,
UniWigs

Rated 5 out of 5 stars

I just purchased my 2nd topper from…

I just purchased my 2nd topper from Uniwigs. I love the color of my topper. its exactly what I was looking for. I can't wait to get it cut and styled. customer service has been great with answering all my questions.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Game Changer

I purchased my first ever hair topper from Uniwigs and the experience once top notch! Not only was their customer service excellent, my topper has now completely transformed my life. Can’t say enough great things!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

I don't understand the bad reviews

I don't understand the bad reviews. This is definitely human hair. Incase people don't know the hair comes super shiny because it's coated in a silicone..you need to wash it. This is my first topper and I'm blown away! Highly recommend uniwigs. I got the Courtney as it was the cheapest option but it looks and feels expensive. The postage was super fast! I also read bad reviews about the hair being shipped from China..uniwigs factory is there..if you do your research you will see it's all very legitimate. I will be purchasing from here yearly to update my hair.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Uniwigs is a confidence saver!

Uniwigs is a confidence saver!
I have purchased two hair toppers from Uniwigs. The first one wasn't as good of a match to my bio hair. I wore it to work and was so paranoid about it all day, I ended up with a tension headache and I never wanted to see it again!! I took a break for a couple months and then re-visited the idea. I am SO GLAD that I did, bc I ended up with a hair topper that was a better match (Upgrade Courtney), is wavy when air dried and can be straightened and curled and I absolutely LOVE IT. I do not wish hair loss on anyone. It definitely comes with a learning curve, and can take a lot of time to get used to, but I'm so grateful for experiencing hair loss in 2023 when we have such great products from Uniwigs that enhance our natural beauty.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Life changing

After trying so many other types of hair extensions that didn’t work with my extremely fine/thin hair, I finally took a chance and ordered my first hair topper (Aura) from Uniwigs during a Black Friday sale. My only regret is not doing it sooner. Having this topper has been life changing, and people are shocked when I tell them it’s not my hair. I’m currently trying to decide on another topper…it’s a bit overwhelming with all the options they have, but I can’t wait to try something a little different. I can’t thank this company enough for giving me my confidence back…Please don’t ever stop making these great products! I will be a life-long customer.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Courtney topper after a year and a half

I got my Courtney 12 inch topper more than year and a half ago and it still looks like new.
I think the price for the product is great and it is very easy to use, even if you are a beginner or not a hair-styling person in general.
It is comfortable to wear and secure, even when dancing.
My natural hair is quite a bit darker than the topper, but it kinda just looks like lowlights when it peeks trough, so you don’t have to worry to get a perfect match.
I would recommend it to anyone.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy, Responsive and Gorgeous Hair

I was in search of a wig and found UniWigs. Buying a wig online is very scary- but the UniWigs team answered my questions about sizing, color and which kind of wig would work in a quick manner. I was away from home when I made the purchase and wanted to receive my wig on return. The company was amazing about holding shipping until my return and we actually coordinated receiving the wig only a couple days after my 6 month absence. I was very pleased with my first wig, but had some questions on how to wear it- as it was my very first wig. Again- the UniWigs team helped problem solve how I could wear my wig comfortably, which made all the difference. The quality is great- the hair is thick and silky soft. The first time I wore my wig in public, people were amazed when I told them it was a wig. I will definitely buy again from UniWigs as I find them to be trustworthy, responsive, and the hair is gorgeous.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

100% customer service focused

100% customer service focused. Answered my questions in a timely manner. Ive purchased MULTIPLE wigs and toppers from Uniwigs and will continue to do so. Would 100% recommend to anyone looking for well made wig or topper (I've purchased both!)

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Sexy slinky and whow.

Absolutely gorgeous, they feel and look sooo yummy and sexy. Well worth the prices, beautiful and extremely good quality. Will definitely buy from them again, them basically ❤️💋💋💋🥰.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

This is my first time buying a wig

This is my first time buying a wig. The customer service was very helpful in assisting me to choose the right wig. They spent a lot of time explaining the differences between the different styles. It was hard to choose because they are all so beautiful!

December 31, 2022
Unprompted review
Rated 5 out of 5 stars

I’ve tried different brand toppers and…

I’ve tried different brand toppers and Uniwigs I keep coming back to. Why? They have very good quality Remy human hair with good quality construction. Not overly dense or too little density of hair. The mono and silk toppers are very comfortable and natural looking, although, the mono ones you do have to use scar tape and color to make it look more natural scalp. The price point is reasonable especially with the quality of hair and construction you’re getting. You do have to wait sometimes a few weeks to get it but it’s worth the wait. I’ve learned the hard way but don’t change unless it’s broke so I’m sticking with this company for now. The customer service is also very easy to deal with when they finally get back to you.

December 20, 2022
Unprompted review

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