UniWigs Reviews 324

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the hair is soft, natural-looking, and well-made, often blending seamlessly with their own hair. Many appreciate the realistic appearance of the wigs and toppers, highlighting features like undetectable hairlines and comfortable caps. The customer service is frequently described as excellent, with people finding the support team helpful and responsive. However, some people were dissatisfied with the product quality, reporting issues like itchy wigs, detached wefts, or hair that became terrible after washing. Others experienced problems with color accuracy, finding that the received product did not match the advertised images or descriptions, and faced difficulties with returns due to customs fees or restocking charges.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the natural... See more

Quality

Customers consistently note positive experiences with quality, often praising the natural appearance and... See more

User experience

Consumers find the user experience to be positive, highlighting the natural look and comfortable wear of the... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction, stating that the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing the team as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have 4 pieces from Uniwigs, The hairline topper, The closed lace breeze, the closed lace airy elegance and the Leslie ponytail wig. All of these pieces are great and serve different purposes on my... See more

Rated 5 out of 5 stars

I had doubts initially because I have purchased so many wigs and toppers and I have encountered many issues. This Topper from UniWigs is well made, true human hair and probably the best topper I ever... See more

Rated 5 out of 5 stars

I’ve been really impressed with the Camille wig by UniWigs. It’s a soft blonde lob made with 100% Remy human hair, and it looks incredibly natural. The hairline is beautifully done with tiny knots,... See more

Rated 5 out of 5 stars

I have tried many pieces from Uniwigs and I am always incredibly pleased with the quality. The hair colors are consistent each time (ie. i have multiple pieces in “truffle brown” and they’re all ident... See more


Company details

  1. Headwear Store
  2. Hair Product Store

Written by the company

UniWigs is an all-in one online hair products platform to provide professional hair solutions to support women and men. We empowered thousands of ladies who were suffering from hair loss or seeking for a fashionable and unique hair product. Founded in 2012 and headquartered in California with additional warehouse and factory in Asia. UniWigs is a professional and reliable platform whom you can count on.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

324 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

I have purchased a number of…

I have purchased a number of synthetic/human hair wigs from Uniwigs. I have seen the quality continue to improve over time with my most recent purchase, ‘Barbara’ being a superb choice. The lace front is impeccable and easy to trim, the low hair density is realistic and the light brown, highlighted fibers are beautiful. I need to make no adjustments to the superior cut.

October 16, 2024
Unprompted review
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Reply from UniWigs

Dear Becky,

Thank you so much for your kind words! We're thrilled to hear you're loving your 'Barbara' wig and that the quality continues to impress. It’s great to know the lace front and cut worked perfectly for you. We truly appreciate your continued trust in Uniwigs, and we’re so happy to be part of your hair journey!

Sincerely,
UniWigs Support Team

Rated 5 out of 5 stars

Ordered the upgrade aura 18 in truffle…

Ordered the upgrade aura 18 in truffle brown I love it fits perfect colour is fab Ordered from ireland definitely will purchase again customer care is very good

September 19, 2024
Unprompted review
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Reply from UniWigs

Thank you so much for your lovely feedback! We're thrilled to hear that you're loving your Upgrade Aura in Truffle Brown and that it fits perfectly. We're also glad that you had a great experience with our customer care team. We can’t wait to assist you with your next order! Thanks again for choosing Uniwigs, and we look forward to serving you again in the future! 😊

Rated 5 out of 5 stars

I can not fault this company

I can not fault this company. Quite simply. The customer service is incredible. The personal advice I've received is unlike any other company I've dealt with. There are no 'copy and paste' emails but long and specific replies that manage to answer every question I put to them. This is rare. I've ordered a couple of pieces from them and I've been happy both times. I'm just about to order another. If you haven't worn helper hair before should know that it may take a while to get any topper or wig right for you, but there is a huge amount of useful info on the Uniwigs site and YouTube especially. I'd highly recommend this company especially if you're just starting out since the prices are on the lower side and any help you need they are more than happy to give. 10*

August 21, 2024
Unprompted review
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Reply from UniWigs

Thank you so much for your kind words! We’re absolutely thrilled to hear that you’ve had such a positive experience with our customer service and that you’ve been happy with your pieces. We take pride in offering personalized support to help our customers find the perfect fit, and it’s wonderful to know that it made a difference for you. We’re also glad to hear the resources on our site and YouTube have been helpful. We truly appreciate your recommendation and look forward to assisting you with your next order! Thanks again for your trust and support! 🌟

Rated 5 out of 5 stars

I absolutely LOVE my topper

I absolutely LOVE my topper. I ordered a second one and right after I submitted the order, I reviewed it and it had the wrong color. I sent an email to UniWig support and I was helped within 15 minutes. Issue resolved! Great support!

September 2, 2024
Unprompted review
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Reply from UniWigs

Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your topper and that we could quickly resolve the color issue for you. It's great to know our support team was able to assist you so efficiently. We truly appreciate your kind words and are happy to have you as a customer!

Rated 5 out of 5 stars

Another Winner from Uniwigs

Uniwigs has the most amazing customer service. They must get a message from me daily! I settled on Amber, 12 inch, with bangs. This is the first time I ordered a topper with bangs, and it looks fab. She sits perfectly, the hair colour is Truffle Brown, 120% density. I love Amber. She is smooth and soft, and the 120% density is plenty for me. Another winner from Uniwigs!

August 28, 2024
Unprompted review
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Reply from UniWigs

Dear Susan,

Thank you so much for your kind words! We’re absolutely delighted to hear that you’re loving your Amber topper and that the bangs and color are a perfect match. It’s fantastic to know that the 120% density works so well for you!

Thank you for being a valued customer of UniWigs! We truly appreciate your loyalty and are so happy to have been a part of your hair journey. If you ever need anything else or have more questions, don’t hesitate to reach out. We’re always here to help!

Sincerely,
UniWigs Support

Rated 5 out of 5 stars

Happy customer for life

I bought a hair topper from this company and the quality is fantastic. The price was better than I have found for the quality. I paid just under$300.00 for a human hair 16 inch topper chimps to my first topper bought somewhere else for 2k. I am sooo pleased. I'm a customer for life.

August 24, 2024
Unprompted review
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Reply from UniWigs

Hi there,

Thank you so much for sharing your experience! We’re thrilled to hear that you’re so pleased with your hair topper and that it’s exceeded your expectations. It’s great to know that you found both the quality and price to be such a great value!

We’re honored to have earned your trust, and we look forward to being your go-to for all your future hair needs!

Warmly,
UniWigs Support Team

Rated 5 out of 5 stars

Wow! Look no further, I promise!

To say that Uniwigs has impressed me would be an understatement! I procrastinated on buying a topper for a few years. I assumed every topper would cost in the thousands; I was fearful that they would feel like a wig and look unnatural, and I did not know which retailer could be trusted. Not to mention, I began to believe that if a topper was reasonably priced or much less expensive that others, that it must be low quality. Well, when it comes to Uniwigs I was very wrong on all of my assumptions!

My hair is thinning on top, more towards the back crown area. I never wore my hair down, because I would have to tease it and look like Peg Bundy from Married with Children, and even then, the teasing would fall. I had tried clip-in hair extensions, but they made me look even worse by adding a bunch of volume on the sides, thereby making the thinning top look even flatter.

I literally watched hundreds of video reviews in recent years, and the common results from people who reviewed different brands was that Uniwigs was a great choice. As such, I decided to give them a try. I ordered “Amber” which unless you order it customized, it comes in one length (no layers or bangs). Amber seemed to be a great choice, because it is not extremely thick, so it will look natural. Also, it has a silk top in the middle of the base, which looks undetectable and 100% like hair growing out of your scalp.

Within 24 hours of placing my order I received my tracking number. When I tracked the order, it showed it was coming from out of the country, so I got incredibly nervous, because all research I had done showed they were located in the United States. In the past, any time I purchased something that came from another country, it either looked nothing like what I ordered, or it took a month or more to arrive. Well, to my absolute shock, my topper arrived in FOUR DAYS! I want to also add that yes, Uniwigs does have offices in the USA, but they also have manufacturing warehouses in other countries. Having manufacturing in other countries allows Uniwigs to offer us the lowest prices, while not compromising on quality and value.

Upon arrival, I opened the shipping packaging and found a beautiful box with a magnetic closure. I opened it and there Amber was in all of her glory. Now keep in mind, unless you request a custom cut, the likelihood that your topper will be perfect right out the box may or may not be the case. If you place it on your head and it does not appear to blend with your texture or with your part, you are able to curl or straighten the topper and/or curl or straighten your bio hair to match. In most cases, the part will look too perfect, which can make the topper appear less “real”. There is an extremely simple fix to this. Simply spray water on the part, part the hair in a less perfect position, then blow dry the part, at which time it will stay in the position you place it, making it look 100% natural. If you have layers and you purchase a topper like Amber, either request layers and face framing from Uniwigs, or take your topper to a trusted professional that can customize it for you. Toppers are much like clothing, it needs to flatter and compliment our heads and face shape. So do not be discouraged if it is not a perfect blend right out of the box…not many toppers are.

After having the topper layered and face framing adding, I wet the part and re-parted it. I think added waves to my hair and to the topper. I then placed the topper on my head, and I was almost in tears! That sounds dramatic, but for all of you ladies that have struggled with thinning hair, you can relate. It blended so perfectly! I can finally stop teasing my hair, and I can stop using fibers or colored sprays. Prior to ordering my Uniwigs topper, I would wear my hair down for special occasions only, and I would get so frustrated with trying to get it to look right. Now, I take maybe 10 minutes to curl or straighten my bio hair and curl or straighten the topper to match. I want to also say, the topper’s quality of hair is the best in the industry. As such, healthy hair holds a curl, wave or straightening much longer than processed and/or low quality hair. So I do not style my topper every day, because it holds the style for a very long time. The less times you apply heat and wash your topper, the longer it will last.

In closing, this topper has truly changed my life. I feel incredibly beautiful and feminine, and I did not have to break the bank. Uniwigs has toppers in several different materials…mono, silk, lace, and skin-like. Whereas most other companies offer only mono. Mono is great when you have lighter hair. But with darker hair, the knots can be quite visible. There are ways to camouflage it though. Each material has a particular purpose. But I recommend silk because it’s the most genuine looking of them all.

Give Uniwigs a try, you will be so happy you did!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

QUALITY COMPANY!!…Wonderful experience!

I was impressed with the box & presentation. The customer service was wonderful! The Topper is beautiful!!! I'm so thrilled with my new purchase! I hope to be able to buy more from this company. My first human hair Topper! Wow! I was apprehensive but am tickled pink about it!!

August 12, 2024
Unprompted review
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Reply from UniWigs

Hi Kitty,

Thank you for the fantastic review! We’re so glad you’re happy with your purchase. If our product could do a happy dance, it would be dancing right now. 🕺💃 We appreciate your support and hope to keep making you smile!

Sincerely,
UniWigs Support Team

Rated 1 out of 5 stars

I ordered a topper that is completely…

I ordered a topper that is completely damaged hair. Burmese hair with split ends but the top is smooth. Makes no sense! Cannot use it any longer. Company won’t return it because I put bangs in it, which I understand but the hair shouldn’t be damaged.

January 3, 2024
Unprompted review
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Reply from UniWigs

Dear customer,

Thank you for sharing your experience, and we're truly sorry to hear about the issues you've encountered with your hair topper. We understand your frustration, especially after putting effort into customizing it with bangs.

Burmese hair, due to its natural texture, does require more hydration and care to maintain its quality. We want to help you find a solution that works for you. Could you please reach out to our customer service team by emailing support@uniwigs.com directly? We’d love to discuss your concerns further and explore options to make this right.

Thank you for giving us the opportunity to improve your experience.

Sincerely,
UniWigs Support

Rated 5 out of 5 stars

I am so thrilled with my custom order…

I am so thrilled with my custom order aura topper. The customer service department is so helpful in helping me get exactly what I wanted! I love the hair texture. I love the quality. It sits flat and looks so natural.
Thank you Uniwigs! 🤩🤍

August 5, 2024
Unprompted review
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Reply from UniWigs

Dear customer,

We’re thrilled to hear that you’re loving your custom Aura Topper and that our customer service team could help you find exactly what you wanted. Thanks for the love and the glowing review! 🤩🤍 We’re here to keep the fabulousness coming!

Sincerely,
UniWigs Support Team

Rated 1 out of 5 stars

Still no phone ? Legitimate ?

I want to trust them but the phone system is still under repair and it is August 2024. I found a review from May 2024 with the same complaint. So is this company legitimate or did they move to China?

August 3, 2024
Unprompted review
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Reply from UniWigs

Dear Rebecca,

Thank you for your feedback. We sincerely apologize for any inconvenience you experienced with our phone system. We are pleased to inform you that our phone service has been fully operational since July 22, 2024. You can reach us at 833-902-4156 (Mon - Fri, 7 AM - 2 PM PST).

Additionally, you can always contact us via email or LIVECHAT to schedule a call at your convenience.

To clarify, UniWigs operates with offices and warehouses both in China and the US, ensuring efficient service and support for our customers globally.

We appreciate your understanding and look forward to assisting you with any further inquiries.

Best regards,
UniWigs Support

Rated 5 out of 5 stars

I currently own two toppers from…

I currently own two toppers from Uniwigs. I have the upgraded Aura and the Courtney. I am now placing an order for my third one. This time I am ordering the Aura again but in a different color. I have been exceptionally satisfied with the first two toppers. I have always had thin hair and I feel that as I am getting older my hair is thinning even more. I just love the confidence that these toppers give you. I enjoy being able to style my hair as I want and it truly does look so realistic. I can't wait to receive my next Aura in the light mouse brown color.

July 29, 2024
Unprompted review
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Reply from UniWigs

Thank you for your amazing feedback! 🌟 We’re thrilled you’re enjoying your Aura and Courtney toppers and that they boost your confidence. TYSM for being a wonderful customer of UniWigs!

Rated 5 out of 5 stars

Nice topper!

This topper fits nicely and blends in well with my natural hair. I am used to totally hand-knotted pieces but this one has track hair. I hope it is long lasting.

July 22, 2024
Unprompted review
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Reply from UniWigs

Your review is like a warm hug to us! 🤗 TYSM for being a valued customer of UniWigs, Judy! HAVE A GREAT DAY!

Rated 5 out of 5 stars

I love my topper from uniwigs

I love my topper from uniwigs! Very great quality and had lasted for over 2 years

July 19, 2024
Unprompted review
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Reply from UniWigs

Ally, thanks for being awesome and sharing the love! TYSM for being a valued customer of UniWigs! 🥂💃

Rated 5 out of 5 stars

Upgrade Courtney - perfect!

Purchased the top secret and was mistakenly sent the upgrade Courtney. Turned out loving it and support was great in refunding the difference. The hair is beautiful!

July 18, 2024
Unprompted review
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Reply from UniWigs

Lisa,

Upgrade Courtney is well-loved! We are thrilled to hear you are a fan of this hair topper! Thanks for being such a wonderful customer of UniWigs! 💜

Sincerely,
UniWigs Support Team

Rated 5 out of 5 stars

Brough back my confidence.

I started to loose my hair at a early age due to illness.

I had plenty bio hair on the sides but none on the top of my head & I didn't feel I was ready for a full wig, or even a hair topper, although I have purchased one from uniwigs but not worn yet.

I wanted something I didn't need to put on each day, that I could glue on to my balding spot and wear for a few days.

After trying a small skin patch which I was happy with, I decided to order a custom size, ordering was so easy, I didn't feel uncomfortable asking for what I felt I needed, I ordered a 4x4 patch and it fits my hair loss area perfectly.

Colour and length were a perfect match to my own hair so I didn't need to dye or cut the piece.

Uniwigs kept me updated and showed me the piece incase of changes, once I agreed it was fine it took about 8 weeks to arrive (free delivery to the UK) but I understand as it's hand made.

With the right glue and care, I can wear my piece for about 4 weeks before needing to remove, clean and reapply, which is just fantastic

The ends do go a little frizzy if not cared for correctly, I'd love if they offered real hair that lasted longer but I've not asked so maybe they do?

I can honestly say as a women in her 40s loosing my hair is devastating, but the custom piece brought my confidence back and I'm not longer worried about people getting close to me as the piece is undetectable it looks so real, no one has ever guessed I struggle with hair loss and that's what you want from a hair piece.

I loved it so much I'm about to order another.

March 15, 2024
Unprompted review
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Reply from UniWigs

Hi Kelly,

Thank you so much for sharing your detailed experience with us. We’re delighted to hear that the custom piece has made such a positive impact on your confidence and that it fits perfectly with your natural hair. 🌟

We’re glad to confirm that the hair piece you received is made from real human hair, which does indeed require some careful maintenance to keep it looking its best. If you ever have any questions about care or need tips on extending the life of your piece, don’t hesitate to reach out.

Your satisfaction is incredibly important to us, and we’re excited to assist you with your next order. Here’s to feeling fabulous every day! 🤗💖

UniWigs Support Team

Rated 5 out of 5 stars

Uniwigs best customer service and selection

I have purchased from uniwigs for around six months. Toppers are very individual pieces and when you are new to them, you have to learn what you need and what you like and don’t like.

There are different hair textures, size caps, lengths, and cap types, all for such an amazing price point, and often having sales.

Uniwigs customer service is the best, and are so helpful and want you to find the right piece. (Another high end brand charges a personal shopper fee, for no actual personal shopping).I’ve bought and returned a few toppers until I bought the perfect one for me.Each piece I’ve received has been amazing quality.

I’ve bought all different price points of toppers, and I can say uniwigs is the brand I’ll always buy with confidence due to their customer service, selection, and quality.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer!

I have found uniwigs to be a wonderful company to shop from. My first order was not exactly what I wanted and the return was easy and the customer service was very helpful in helping me choose the right topper. The topper is well made and I couldn't be happier.

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

This topper holds up for years!

I have been using toppers to add volume to my hair for years and I have even purchased custom pieces now and then from special dealers. I purchased a Claire in 2020 from Uniwigs. Upon receipt I noticed the beautiful quality of the hair and how natural it looked when I wore it. Well 4 years later it still looks great and I wear it often.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

The topper is perfect color milk chocolate …

The topper is perfect color milk chocolate . I wear it daily
Quality is great looks and feels like my hair when I was young. I love the style, it's so comfortable and I live in Florida . I am able to pull my hair from the front to blend in nicely. Great product it gave me my confidence back. I think it's TOP something sorry forgot name

February 7, 2024
Unprompted review

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