UNOde50 Reviews 

Order Number: EU00050764

I placed an order in the evening of Thursday 15th August 2024. Got a pop up on their website after payment saying thanks for the order and that a confirmation email would be sent shortly. It is now Friday 16th 0948am Uk time, and still no confirmation email!
Does this company exist in the Stone Age where an actual person has to send the confirmation email?? Regardless of when an order is placed, an automatic confirmation email of order is generated and sent with ALL retailers. I tried chatting on the website but virtual assistant is useless and NO agent was available during business hours! I chose to chat on WhatsApp but kept getting the same message about operating hours, even though it was past 10am in Spain! I regret placing an order with this company, they are totally dysfunctional unprofessional and unhelpful! Can someone at least tell me why I haven’t received my confirmation email??

Tried to purchase earrings twice. Apple pay wasn’t working and then I tried Paypal. Oh my lord, what a mistake. I got charged TWICE, emailed them with no response, and still have NO idea if my order was actually fulfilled?! What was all this??

Excellent customer service. Beautiful Bracelet i could't be happier. I have been buying Uno for many years and everyone comments on the items. I always buy my friends for birthdays.

Like another reviewer, I have been purchasing Uno de 50 pieces and receiving rhem as gifts for well over 10 years. My husband recently bought me a ring for my birthday and gave it to me in November. The back of the ring is already changing color – not tarnish – and two of the little stones have fallen out. Very disappointing as my older Uno to 50 jewelry is still in great shape. Unfortunately, I will not be able to recommend this brand any longer nor will I be asking to receive its gifts. A similar thing happened with a bracelet I bought my husband last year. the silver started to turn color – again not tarnish – and now it looks like a cheap knock off so of he no longer wears it. This decline in quality is so disappointing because it was beautiful jewelry at a great price point.

I have a necklace I bought in October 23, along with at least 25 other pieces over the course of at least a dozen years.My older ones have held up well, but the newer ones the finish is wearing off after 6-8 months. I’m assuming you’re switching to a cheap manufacturer now that the brand is mass produced. So disappointed I used to love Uno but I can’t recommend anymore.

I bought a bracelet with a key-like closure. Within a few months, it got loose and kept falling off. I contacted the company (after buying a ring from them as well) and informed them of the issue. They said I was out of the guarantee period. I will never purchase anything from the company again.

I was gifted an uni de50 bracelet that I wore twice. Taking it out of its bag a couple of days ago, I noticed it had tarnished so I proceeded to clean it in accordance with cleaning instructions and the bracelet broke. This was a fairly expensive bracelet that I can no longer wear!

If I could give this company zero stars I would! I purchased one of their rings on a Royal Caribbean cruise. I didn’t have the ring a month before the stones in the ring began falling out. Reached out to the company to see if i could exchange it or get my money back. I was told i had a year warranty and that I would need to send the ring back before the year is up and I would receive a code to purchase an item that was the value of the ring. I waited some months before sending it back. I alerted them through email once I sent it back with a picture of the shipping label (that I had tracking on and can verify it made to their facility)do you think i’ve gotten an email with my code….nope! I am still waiting!! Hello Unode50 this is not how you treat your customers.

I bought a bracelet in their Miami store while on holiday. Before buying it I asked what it was made of and I was told, by two different sales people on different days, that it was 80% silver and 20% alloy. They did not tell me it was alloy with a 80% silver plating.
I emailed the company about 10 days ago but have had no response.

I purchased a bracelet in Colorado.Due to the clasp not staying connected, I lost the bracelet like three or four times off my arm. Considering the amount of money that I paid for this bracelet I’m sadly disappointed in it.
I did reach out to the company and because they didn’t like the way that my receipt read they would not help me in any way.
I will not be buying any jewelry from this company ever again. And I really loved the bracelet and I really loved buying pieces from companies that are legitimate.
I truly believe that this company should not be distributing in the US due to their bad policies of standing behind their product.

Edit in response to reply from vendor:
I'm afraid the response below highlights the arrogance of this company. I specifically and repeatedly requested a replacement throughout my correspondence, and they insisted I accept a refund as the only option. My issue was solved? No, not really. I don't have a necklace and to be honest I won't be buying your brand again, even more so after this high-handed reply.

Original message: I purchase directly from the manufacturer just before Christmas. Product arrived quickly and beautifully packaged. A Bohemian bracelet and necklace. The bracelet is fine, but within a couple of weeks the necklace leather strap which the beads were strung on came away from the end clasp. Contacted the manufacturer for a replacement but they were extremely unhelpful. They would only entertain a refund which is not what I wanted. They were difficult to deal with and despite saying I would receive a voucher against further purchases, nothing arrived. I did receive the refund though.

Today I spoke with one of their retailers in the uk and they said the company typically offer to restring the product when it fails so early. No such offer was made. I’m so very disappointed at this brand as the design is 100% what I like but the quality and after sales service are sadly very poor.

Must have purchased almost 20 necklaces and bracelets,,,so alluring...BUT...n'it's a BIG BUT...ALL turned dark grey and black...even though I have cleaned & cleaned & placed in ziplock bags to avoid air exposure. Still TURN DARK!!! Thought for EXPENSIVE PRICE....they were real silver...but just alloys..w/ a bit of silver plating...No Wonder. Women who started this Company & scam..hope u slip & fall on way to the BANK! Disgusting problematic fake expensive scam jewelry!

Well made, stylish product but the customer service is horrific. I would rate it less than 1 star if I could. I have several bracelets from this brand and really like all of them and get lots of compliments but I have noticed that the products seem to be marked down randomly. My last purchase which totaled over $400 for 2 bracelets went on mark down a few days after I purchased. Contacted to request a price adjustment and was given this response, "
Dear Customer,

Thank you very much for contacting us.

We are sorry but there is no way to make price adjustment. Sales are a mkt decision and it is not viable to adjust price to all our clients who have bought prior that date.

Please do not hesitate to reply to this email if you need more information". I don't believe they would have to make an adjustment for every customer just the one who made a request. No one is ever available via chat and they give you a phone number to all and when I called twice received the same message. They are not accepting calls and you have to contact them through the chat. What a run around. I was told by the chat email response that I could return the product and repurchase but who has time for that inconvenience. I did make an attempt to do that but the return link took me to a page that was all Spanish even though I was on the US website. Could not read anything. Sent another chat message and stating I could not read the info on the return policy page and still haven't received a response. Contacted the local store in Dallas TX and no response. Great product but their service if you can call it that is suspect. I see now why they get so many bad reviews. I will not be making any additional purchases, no matter how much I like the styles. DON'T waste your money on Unode50.

Disgusting. I understand the recent negative reviews better after visiting the Paris store. Everything about this store has been appalling. From “salespeople” to customer service (managed by an AI, so good luck if you want any kind of follow-up). Purchased earrings for a gift, following the advice of the staff claiming that they will refund or exchange them if the gift is not suitable. Surprise, when I come back to return them for the first time: “the manager is not there, I don’t know how to make returns”. The second time I visit? “The credit card machine does not issue refunds, we will take the item back from you and the refund will be made directly to the head office.” A few days later, as they were still in possession of the buckles, the shop staff calls me on the phone and invites me to come and collect the earring. She tells me that she's made a "mistake" during the sale, and during the return. That they do not take back these items, because it is stated on the receipt (issued after the sale that happened only because she lied about the return procedures).
Nothing more than a misleading sale. What followed was only the abject attitude of the said saleswoman, her "manager", and I'm not even talking about the customer service based abroad, and managed by an AI (Salesforce).
My advice is to spend your money elsewhere, you won't miss anything, we've hit rock bottom there

I have purchased a bracelet from this company, I have emailed them 3 times asking how I return the item, I keep getting an email back saying they want my details to be able to arrange the return, I have sent my order number & details 3 times I do t know how many more time I can send it & I just keep getting the same response back,
I don’t know what else to do
YES YOU HAVE EMAILED ME BACK BUT YOU HAVE ASKED FOR THE SAME INFORMATION IE NAME ADDRESS ORDER NUMBER WHICH I HAVE GIVEN YOU 3 TIMES ALL I NEED IS THE INFORMATION ON HOW TO RETURN THE BRACELET
THANK YOU

I posted a review about how horrible this company is. They responded on here with same email and phone number. It does not Work! I am out $170 USD. Alot of money at Christmas. DO NOT BUY.

Purchased a watch from them online, that match a bracelet my husband gave me for our anniversary. Worn three times and each time the pin has fallen out of it, hence it has dropped from my wrist. I contacted customer support, several times to no avail. Took it to Disney Springs, store manager said she would warranty it out. Gave her all the details never heard back from them.

I been wanting since Monday September 25, 2023 for customer service representative to get back to me to follow up on an order. Phone number listed get an answeing message that asked you to write at their email which I have done several times without any results, however that have alll my personal information credit card which is making me very uncomfortable. So for anyone who plan to buy from them on line be aware.

I bought a women silver necklaces online. Did not received any confirmation email. Got noticed from credit card of the purchase.
Tried to contact them by phone, email and whatsapp and no answers at all

I love the designs of Uno de 50 and have bought a substantial number of items from them online. However, I recently broke a bracelet. I emailed them at the end of July with details/photographs etc. They asked me to transfer Euro32 and they would send a courier to pick it up and repair it FOC. I duly transferred the money - nothing since - I have asked numerous times via email for my money to be refunded. Nothing. I have also lost a stone out of a fairly expensive ring I purchased from them recently - can't be bothered to try and get it replaced/fixed. I will not be buying anything else from them.