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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and secluded locations, often highlighting the stunning views and peaceful atmosphere that allow for a true escape and reconnection with nature. Many people appreciated the well-equipped and cozy cabins, noting their cleanliness, thoughtful design, and the comfort they provided for a relaxing stay. The overall user experience, particularly the concept of a "digital detox," was highly valued, with many consumers finding it a special and rejuvenating experience. However, some customers also noted issues with maintenance and cleanliness, mentioning dirty or broken blinds, and a general lack of upkeep in some cabins. A few people experienced problems with power failures, leading to a lack of hot water and electricity, and felt there was insufficient support. There were also occasional complaints about the condition of access roads damaging vehicles and the presence of unpleasant odors in some facilities.

What people talk about most

Location

Clients share positive opinions on location, often highlighting the beautiful and secluded settings. Many... See more

Facilities

Reviewers mention positive feedback about facilities. Many customers praise the cozy, well-equipped cabins,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the cabins as beautifully... See more

Holidays

Users describe positive interactions with holidays, often highlighting the relaxing and cozy nature of their... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe it as a great digital detox and a... See more

Based on these reviews

Rated 5 out of 5 stars

We stayed at the Wilbur cabin. Our break was just what we were looking for. Booking process simple, contact with Unplugged always available (we texted them from the cabin and got a prompt response), c... See more

Company replied

Rated 5 out of 5 stars

This was a wonderful place to escape to. The team appear to have thought of everything and the cabin itself was very well stocked. No luxuries unless you count splendid views, many birds and ani... See more

Rated 5 out of 5 stars

We stayed at the Stanley Cabin - what a unique and refreshing experience. Tastefully styled, impeccably clean, beautiful views and all you needed for a super-comfy Digital Detox. Clair was so friendly... See more

Company replied

Rated 5 out of 5 stars

What a glorious stay! The cabin and surroundings met and exceeded our expectations. The cabin was simple and well equipped (great amount of storage too) and our view was one of quiet bliss. You can qu... See more

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Rated 1 out of 5 stars

Truly awful, cabin was boiling hot and track up to the cabin damaged my car to the point of totalling. Company refused to take any responsibility despite my 6 week old daughter being in the car during... See more

Company replied

Rated 1 out of 5 stars

My wife and I booked an Unplugged stay to celebrate our first wedding anniversary. Unfortunately, what should have been a special experience turned into a very stressful one du... See more

Company replied

Rated 3 out of 5 stars

Stayed in Woody. Location was good, it was secluded and quiet. However getting to the location meant going up a farm track and through a total of 5 farm gates, most of which were closed. This... See more

Company replied

Rated 5 out of 5 stars

Staying in the Willow Cabin was an absolute dream! It was relaxing, inspiring, and such a mental reset; finally stepping away from work and Instagram scrolling. My boyfriend and I spent our days rea... See more

Rated 5 out of 5 stars

The location was beautiful. Its in private grounds so if its isolation and peacefulness you're after this is perfect. We got lucky with the snow which turned our stay into a magical experience. Th... See more

Company replied

Rated 5 out of 5 stars

We stayed at Stanley - it was such a nice cabin and the area is lovely! 10 min walk from parking and houses, no people walking past, just the farmer occasionally turning the hay on the field. We saw... See more

Company replied

Rated 5 out of 5 stars

We stayed at Reggie cabin in Herefordshire and had everything we needed and more. First of all, switching off your phone for 3 days is something EVERYONE needs to do a few times a year. In terms of... See more

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Rated 5 out of 5 stars

A brilliant getaway, stunning views and a great location. We stayed in Bronwyn (on the same site as Merlin) and it’s in a great location, just a 10 minute drive from the beautiful Betws-y-Coed and a... See more

Rated 5 out of 5 stars

I absolutely loved my stay at Koya. The info that Unplugged provided before my stay was incredibly helpful, which made the whole experience one I'd be keen to repeat. As a solo traveller, the cabin wa... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience in Wales! From start to finish it was all thought through - from the beautiful locations, views, directions to logistics and the cabin itself is just set up so gr... See more

Rated 5 out of 5 stars

We absolutely loved our stay in Arwen. The cabin itself was beautifully clean and stocked. Grinding our own coffee beans in the morning was a dream and everything was just built inside for a relaxing... See more

Rated 5 out of 5 stars

We had an amazing stay at Russell. After a few days of travelling Cornwall we came to stay at the cabin and immediately switched off from the time we arrived. The view is unbelievable and cabin itself... See more

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Rated 5 out of 5 stars

A Magical Stay at Russell Cabin – A Home Away from Home Our little family had the most unforgettable stay at Russell Cabin. Tucked away in the heart of Exmoor, this cosy retreat was everything w... See more

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Rated 5 out of 5 stars

We stayed at Bella for 3 nights and it was lush, situated in the woodlands with great views! The cabin was well stocked and very cozy, would defiantly stay there again but also feel inspired to try a... See more

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Rated 5 out of 5 stars

Thank you for an experience I will genuinely carry with me. Tucked away in the quiet of the woods, the cabin felt like a sanctuary — a place where the outside world finally fell away and I could sim... See more

Company replied

Rated 5 out of 5 stars

A great experience from booking, welcome pack, arriving (needed some help and the team was great) and the cabin is just lovely. Stayed in a super beautiful quite spot, can’t recommend an Unplugged get... See more

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Rated 4 out of 5 stars

The instructions on how to get to the cabin were really clear and easy to follow, I stayed at Woody in the new forest and it was just lovely! The drive up to the parking area passed by a sheep field w... See more

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Rated 5 out of 5 stars

Unplugged Cabins are the best! We stayed in Stanley and will never forget the experience. It was so lovely to get away in nature and be totally off grid. The cabin was so cosy and all of the detai... See more

Company replied

Rated 5 out of 5 stars

I genuinely cannot put into words how incredible this company is. They provide the most incredible package to help you switch off from the world in the most beautiful, cosy cabins. Myself and my... See more

Company replied

Rated 5 out of 5 stars

We saw the stars! We stayed at Bronwyn in North Wales. It was secluded, but the familiar sounds of sheep and cows, and the sightings of hares, was comforting. The best bits were the comfy bed, the ro... See more

Rated 5 out of 5 stars

A totally dreamy off-grid stay. I stayed at Olive alone as a solo-traveller and felt safe. Beautiful location and the cabin had lots of thoughtful touches. Cant wait to stay again.

Company replied

Rated 5 out of 5 stars

Loved the experience! The cabin's design is great. One of the best bed and bedsheets I have slept in my life. The area is stunningly beautiful, and the concept of locking your phone away in such a bea... See more

Rated 5 out of 5 stars

We had the most amazing trip and really really enjoyed our cabin with unplugged! We stayed in the Merlin cabin in North Wales and the location was perfect, so close and accessible to some amazin... See more

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Rated 5 out of 5 stars

The unplugged team could not of been more helpful during the booking process and provided detailed answers to all questions with accompanying pictures. “Frank” was perfect, super comfortable, extreme... See more

Company replied

Rated 5 out of 5 stars

Unplugged at Cabilla was a wonderful restorative weekend that I can highly recommend. Beautiful location and amazing care.

Company replied


Company details

  1. Self-Catering Accommodation

Written by the company

Beautiful off-grid cabins to help the always-on switch off


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Had a great time at Bunty

The unplugged cabins are perfect for a short retreat to relax and reconnect with yourself. I stayed there with my partner and we had a great time. It's so nice to get your mind off things completely for a few days. The cabins are designed and furnished with a lot of attention to detail. Super comfy beds and blankets, plenty of storage areas cleverly integrated into the cabin. The shower is very good and there is shower gel and and shampoo available (which smells really nice) :-)
I was also positively surprised by the no-flush toilet (I'd never used one before). It's a very clever design and doesn't smell bad at all (just make sure to leave the lid closed - if left open there can be a faint smell) in case that's a worry for someone.
The solar power works great and we never had the problem of running out. Especially the lantern lasts very long even with very little charge.
There is also a little radio and cassettes (the selection of music is of course a matter of taste, so if you want something specific maybe bring your own cassette - personally I was maybe missing some classical/relaxing music). It's also possible to listen to the radio, however the connection inside can be quite location dependent - so you need to find a good spot for the radio.
The cabin is well insulated and the indoor fireplace heats it up really well. Even after burning just 1-2 logs it will get very warm inside (if it's too hot you can of course just open the door for a bit).
The kitchen is also well equipped, we were easily able to cook some nice meals. The only slightly annoying thing was the coffee grinder - if the (pretty hidden) setting for the grain size is set too small no coffee will come out at all - but once we figured it out it worked well.
There are also lots of little info signs and a detailed cabin manual so you'll be well informed about everything (apart from the coffee grinder :-P).
Also in case you have any issues you can contact the cabin support with the Nokia phone and they are super responsive and very helpful.
When organising the taxi we had some trouble to get the taxi company to understand the exact location (despite sending coordinates & what3words location) - but that's not unplugged's fault. Just make sure to be extra careful when talking with the taxi company :-)
Overall I think the cabins are excellent! :-) would recommend.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

We stayed at Pablo

We stayed at Pablo, and really loved our time here. That picture window is something else. You never get tired of sitting in bed, watching nature roll by from it!
Fitchingfield was really close by for a nice spot of lunch and we walked the estate on our way back to the cabin. Lucky enough to see deer and hares up close running about.
We unplugged and really enjoyed recuperating as well as spending time together. Lovely concept of a digital detox and we definitely were relaxed after our stay.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful location and cabin!

Beautiful location and the cabin we staying in was lovely! We stayed at the olive cabin in September and it was perfect. I would recommend this to pretty much anyone but especially those sitting at a screen for a big bunch of their day like us. Forces you to slow down and breathe and clock out for a bit. Everything you could need was in the cabin but pretty basic and not too many distractions which is the whole point. Will be sure to return again!!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

I can’t fault my experience

I can’t fault my experience with Unplugged at all.

I booked Heidi for a birthday getaway with my boyfriend who absolutely loves camping. As we sat around the fire pit, he said this was reminiscent of his childhood and was over the moon with this surprise. It was so nice to spend quality time together, the conversation cards forcing us to open up about things we normally wouldn’t think to talk about, without distraction.

Every item in the cabin was well thought out, and we especially loved the Polaroid camera! All in all, this was a wholesome few days spent surrounded by nature, and I actually found myself dreading getting my phone back.

I’d definitely return (and would even feel safe enough to return by myself for a writing weekend).

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

When you just need to detach from everything and everyone.

I needed some time alone to detach from everything and anyone.. and this was the perfect little escape.

The cabins are more catered for at least 2 persons and I would highly suggest to go with someone and not alone as it does get pretty lonely especially if you're not used to being alone for a couple of days.

I did find it very helpful though and really enjoyed the Cabin and its resources, its small but has all the needs you will require.. its very comfortable!

Loved just being out there surrounded by nature.

The team is very responsive and helpful and really tries hard to get you all set up and ready, not to mention the guide provided when booking is very helpful!

Highly recommend this, even if just doing it once to for the experience!

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely experience🥰

We had a lovely experience!!!! Our cabin was well-equipped, and we enjoyed unplugging and making the most of exploring the area; reading; and relaxing. Thank you! :)

August 15, 2024
Unprompted review
Rated 2 out of 5 stars

Won’t accept liability

So overall our experience of the actual cabin and the trip itself was pretty good, apart from the sheep that sadly died next to our cabin and decided to cause a fly swarm and stench, we did inform the team, they apologised and passed it on but nothing got done, luckily this was near the end of our stay.

What was more disappointing was upon arrival to the allocated parking spot, the track was surrounded with very sharp brambles and thorny bushes with very sharp thorns, my poor brand new Tesla that had recently been ceramic coated, suffered scratches both upon entry and exit, I have pictures of these that I sent to the team.

In short they didn’t accept liability, or put their hands up and say yes sorry we should have maintained the safety to and from the allocated area in a more
Professional and Caring manner.

I now need to pay a local detailing company to attempt to machine polish these scratches out, some look quite deep, it was totally unavoidable.

They should have been trimmed right back.

Good luck if you have an even bigger vehicle such as a Range Rover or anything, you can kiss your paintwork goodbye.

Yes - I understand it’s a forest and it’s a rural area etc etc…. But that doesn’t mean the safety and maintenance should be left to a point where it damages property. Period. No excuses here.

We were thinking of returning at another time and recommending to our work colleagues / family, we have a sizeable network, sadly we won’t be recommending to anyone anymore.

July 22, 2024
Unprompted review
Unplugged Cabins logo

Reply from Unplugged Cabins

Hi Matt, we're so sorry about the sheep - we can totally appreciate this wouldn't have been a pleasant experience. We informed the landowner right away, but definitely agree it then took the farmer longer than we would've liked to get up there to deal with the situation.

With regards to the damage on your car, we were very sorry to see the photos of the scratches.

As discussed via email we had been to site a few days prior to your visit to do an assessment of all three of our cabins, their surroundings and the access routes. These were deemed safe and satisfactory during this visit, though off the back of your feedback we can confirm we have added a note for future guests to be extra wary of any branches, bushes and thorns on both the estate and the country roads around the area. We hope the scratches come out with a good polish, and that we may be able to tempt you back to Mabel, or any other of our cabins in the future.

Rated 1 out of 5 stars

I stayed in Loki Hampshire



I stayed in Loki Hampshire the cows and sheep were lovely and it was quiet and lovely in that respect however lots of things need improving

..there were hundreds of flies everywhere outside, everywhere was covered in big black flies i assume due to cows
..you couldnt keep the door open as the flies and insects came in and you couldnt get them out, in the morning even with door closed there were loads of dead flies everywhere
..there were no instructions on how to use or clean compost toilet
..there were no steps to the really high bed just a stool very dangerous and if drunk could easily fall out of bed which is very high
..there was no torch left
..only one of the cassette tape worked
..i got bitten to death there and im still being bitten at home as i took a blanket with me so can only assume ive picked up dog fleas from the cabin
..the cabin was so hot the window and blind was too hot to touch in morning, no ventalation apart from one window you couldnt leave open as not safe to leave open all night
..no washing up bowl
..it also looks nothing like the photos as totally overgrown now
..no water bucket outside to put out firepit
..all the cups were stained inside from tea and coffee
..no instructions on smoke alarm which went off every time you cooked and wouldnt stop even with door open
..under the bed was full of storage stuff which i didnt like

June 30, 2024
Unprompted review
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Reply from Unplugged Cabins

Hi Julie. Thanks for taking the time to send in such detailed feedback following your stay at Loki, though I'm of course very disappointed your experience was anything less than 5 stars.

I'll drop you an email today, but based on your feedback it seems there are several things we can (and will) act on, on both our website and welcome guide (i.e. bed height, toilet instructions and what is/isn't in the cabin), and also with our local cleaning and maintenance teams (i.e. worn out cassettes and stained coffee cups). We'll also follow-up with our land partner and the farmer to see what can be done about insects around the cabin.

As promised we'll be in touch this afternoon, and I really hope we can make this up to you.

Tom and the Unplugged Team

Rated 5 out of 5 stars

When things go wrong...

When things go wrong, as they do, it's often a spiral downhill. We booked Monty for 3 nights during the hottest few days so far. We were excited by the break, but when we arrived the fridge seemed, well, rather warm! Unplugged's cabin support were fantastic. They pulled out every stop, organised a bike courier with supplies, and made sure our few days, if not smooth were happily memorable. We couldn't recommend the break more.

June 24, 2024
Unprompted review
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Reply from Unplugged Cabins

Thanks so much for your kind words Geoff. It was a pleasure hosting you at Monty and we do hope we'll get to welcome you again someday!

Rated 5 out of 5 stars

The best treat I could've asked for

The best treat I could've asked for.

I had no expectations as I'd never been camping, but the entire experience from booking, receiving frequent emails to ensure I was prepared, the onboarding Notion template outlining every single thing needed was incredible.

The actual stay was more than I'd ever imagine a 3 day detox in the country side could be.

From the small box left to lock my phone to the actual cabin... everything was curated to perfection.

At one point I was sat for an hour just admiring how carefully crafted the entire experience was. The materials and the quality of the cabin were just top notch.

The cabin had everything I could've needed to enjoy my stay all I needed was to bring marshmallows and food.

I'm a workaholic, and also a social media addict, but I didn't struggle one bit to be away from my phone.

Was a needed break from the city and online noise.

1000/10

April 19, 2024
Unprompted review
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Reply from Unplugged Cabins

Hey Lara!

Ellie here from Unplugged. A 1000/10 review, we couldn't ask for much more!

Thank you so much for leaving such kind words about your stay- it's appreciated by the whole team, and it means we know where we're going right. Brilliant also to hear that you really managed to stay away from your phone and reap the benefits of a digital detox.

Please get back in touch with us if you're thinking of staying again, we'd love to have you back!

Ellie

Rated 5 out of 5 stars

Incredible Customer Experience

We had the best time at Woody for my partner's birthday! Our pup came along for the trip and had the best time. We didn't want to return to normal life afterwards.

I also just want to point out how attentive and ON IT their customer service is. We had a small hiccup at the start of our trip where the goodies weren't left for our pup - we flagged it before switching off and the team were incredibly helpful, acknowledging that we'd not want to get into a continuous conversation when we were meant to be off-grid.

When we switched our phones back on, a refund had already been issued without even asking for one and the follow-up from the team was really great.

Customer Experience is very important to me. It's my job. These guys have nailed it - would highly recommend their cabins if you want to escape from reality for a few days. Total heaven.

Thank you!

March 2, 2024
Unprompted review
Unplugged Cabins logo

Reply from Unplugged Cabins

Hey Siobhan!

Ellie here from Unplugged. I just wanted to reach out and thank you for leaving such a fantastic review!

We're always aiming to make the guest experience smooth and straightforward so that you can focus on relaxing, and it's made us all really happy to hear that you were pleased with the service you received.

Please do get in touch with us if you're ever looking to stay again, so that we can give you some cabin recommendations- we'd love to have you back!

Ellie

Rated 5 out of 5 stars

Highly recommend for a recharge!!

Me and my partner just got back from a 3 night stay in Woody for our anniversary and it was the best experience! The cabins themselves have everything you need, and it was the perfect way to spend quality time together and put our phones to the side. We texted the team on a couple of occasions to ask for assistance and got a very quick response. We can’t wait to book our next visit and hopefully see more locations from Unplugged!

February 1, 2024
Unprompted review
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Reply from Unplugged Cabins

Hi Verity!

Ellie here from Unplugged. Apologies that it's a bit late, but I did just want to leave a response to say thank you so much for all of your kind words!

It's great that you were able to rest and recharge at Woody, and really make use of the digital detox to have a little bit of quality time. The whole team love to read this kind of feedback- it's why Unplugged exists!

If you haven't booked in already and would still like to, please get in touch so that we can help you choose another location.

Ellie

Rated 5 out of 5 stars

Amazing! Would definitely recommend.

Just back from a stay in Olive. Beautiful, well-equipped cabin in a stunning location. Everything was perfect, lovely cosy wood burner, comfy beds and all we needed for a proper recharge away from it all.
We'll definitely be booking again!

February 10, 2024
Unprompted review
Unplugged Cabins logo

Reply from Unplugged Cabins

Hey Tracey!

Ellie here from Unplugged. Apologies for the late response, but I just wanted to thank you for your kind words about your stay in Olive.

We really appreciate hearing all guest feedback, and it's made the entire team very happy to hear that you had such a restful time during your digital detox.

If you would like to book in again, please do get in touch with us! We'd love to help you pick another cabin for your next stay.

Ellie

Rated 5 out of 5 stars

Give it a go, it’s worth it 😊

I was apprehensive as I’m not good at relaxing or with nature but have to say our stay at Basil was lovely. The location, the maps of walking routes and fresh air really helped us to relax into the experience. My partner and I both felt rested and agreed we should try to get off the grid more often.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing location and beautiful cabin

Amazing location and cabin, everything has truly been thought out so you have everything you need while you’re there! Would recommend this to anyone wanting a break from city life!

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

I just came back from staying at Koya

I just came back from staying at Koya - feel very relaxed and rejuvenated! Beautifully done high-spec cabin with very cosy log burner and some stunning views. Everything made very easy (booking, finding the place, operating everything) so that there's no stress associated with de-stressing! Highly recommend:)

January 21, 2024
Unprompted review
Rated 5 out of 5 stars

The best way to recharge you’ll ever find!

The best way to rest, relax and go offline. We are members with Unplugged and have stayed three times already with two more stays booked for this year.

The cabins are clean, beautiful and so well equipped with high quality kitchenware, books, towels and the beds are to die for.

The team are incredible. The best customer support we’ve found anywhere.

We cannot recommend Unplugged highly enough for anyone looking to escape somewhere beautiful and restorative and spend time in nature. Love them so much!

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Hugely recommended, and I will be back again soon!

What a great experience. The cabins are just what you need - well stocked, clean, cosy and in beautiful locations.

The set-up, organisation and Unplugged customer service are also perfect.

Hugely recommended, and I will be back again soon!

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Koya - Always and Forver in my Heart

My time at Koya couldn't have come at a perfect time in my life and the cabin was even better than what I expected! Such a beautiful space and the staff were on hand via text if there were any problems (there were none during my stay!) Would 1000% recommend to just escape and relax, already planning my next trip and making it a yearly thing! Thank you Unplugged team for everything x

December 4, 2023
Unprompted review

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