UNTAMED STREET Reviews 

343
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting their stylish and unique designs. Many people find the footwear comfortable and well-made, often noting superior materials. The customer service is frequently described as outstanding, with staff being friendly, helpful, and patient. Reviewers appreciate the efficient and smooth processes for exchanges and returns, often mentioning quick responses and personalized assistance. However, some customers also noted that sizing can be inconsistent, with shoes sometimes running too large or too small. This often required exchanges to find the perfect fit, though the process was generally straightforward and well-supported by customer service.

What people talk about most

Product

Customers generally express high satisfaction with the product, praising the superior quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the superior craftsmanship, materials,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as excellent, amazing, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting great service and kind people. Many customers... See more

Service

People report positive experiences with service, often highlighting the professionalism, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I guess we are all kinda nervous of buying from an internet vendor with no bricks and mortar premises which advertises via social media. I was, however Abbi and the team at UNTAMED STREET alleviated a... See more

Rated 5 out of 5 stars

Today I received my Bruce DryTerra boots, and everything is more than I expected — the quality of the materials/leather, the packaging, the delivery (arrived just three days after payment!), excellent... See more

Rated 5 out of 5 stars

Bought a pair of Camden dark moss double zip boots. They're very fine quality, and the inner lining leather feels very good against my feet and ankles. The only thing that isn't a negative per se, b... See more

Rated 5 out of 5 stars

Very good experience. I've been looking for good boots for YEARS. Happened across this website as part of a deep dive. Really liked the style. Ordered a pair, but they were a bit too big.... See more


Company details

  1. Shoe Store

Information provided by various external sources

Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

343 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(343)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not worth the price

They look amazing and customer service is great but unfortunately the product isn’t great. The boots I purchased are very uncomfortable and they’re certainly not worth the hefty price tag.

November 12, 2024
Unprompted review
UNTAMED STREET logo

Reply from UNTAMED STREET

Hi Omar,

Thank you for your feedback. I’m so sorry to hear the SOHO urban-black high sneakers weren’t the right fit for you. This style has been a cornerstone of our sneaker collection and one of our most sought-after designs for years. The SOHO is crafted from superb-quality leather and features two functional lateral metal zippers that make daily use incredibly convenient.

To clarify, we offer free shipping and free returns/exchanges, no questions asked. I can see that you originally purchased a size 45 but later exchanged it for a size 44 using our free service. When you contacted us to let us know that you were struggling to close the zippers, we offered you the option to return size 44 for a full refund. We also mentioned that it is not uncommon for customers with a high instep/arch to initially experience difficulty closing the zippers but that this is often resolved by loosening the laces. While this adjustment works for most, it seems this didn’t resolve the issue in your case, so we shared instructions on how to return the sneakers free of charge.

It appears the second return hasn’t been initiated yet, so I’ve now contacted you directly to share the return instructions again.

Thank you again for giving the SOHO a try, Omar. Please let us know how we can help further.

Best regards,
Gemma

Rated 5 out of 5 stars

Great fit and craftmanship

Great fit and craftmanship. Extra satisfactory from Great service by Abbi/customer service as I decided to change model from 1st order. She made me feel VIP customer, despite of my 1st order.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Oh, my gosh.
I really liked the look of the RANDOR terra brown laceless biker boots. Yes they don't come cheap......But they are....
Beautifully made, exquisitely stylish and excellent value for money.
Untamed Street's service is exemplary and I would like to thank you for ensuring my boots arrived ahead of the original date specified.
I'm so happy with them, I can't stop smiling.
If you love boots as much as I do, you will understand.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

two weeks ago i received my second…

two weeks ago i received my second pair of untamed streets , a pair of very beautiful eyton laceless ankle boots . cheap ? no, they're not ... but as a customer you get the proof that they still exist, true craftsman !
beautiful design, quality. the little details, the little imperfections that make the difference ...

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Best boots I have ever owned …

I bought the boots because I absolutely love them and the customer service really is second to none.
I had a slight problem and was able to speak to someone by phone. He listened to my slight issue and dealt with it immediately. I’m so impressed and will definitely be back for more. Highly recommend.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best Boots and Customer Service Bar None…

Untamed Street has the very best customer service I have seen in a retail brand. Their shoes are the finest quality and when I had a size mistake, and one boot fit larger than another I had purchased, they executed an exchange in three days and made it perfect. Their team is responsive, and it is the best boot I have ever owned. I will be back many times.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful, stylish, unique, artisan brand - super helpful, responsive customer care.

I fell for a particular boot (York Urban Hiker) - loved everything about it - but delayed ordering, and my size became unavailable: Marco checked with the makers in Italy, and determined a one-off, special order was possible; they arrived (within a fortnight!) yesterday - and they're just stunning; perfect (in their consistent, deliberate, 'aged' imperfections) & incredibly well, sturdily made; the perfect balance.
I wholeheartedly recommend this brand to anyone who values style, beauty, & top-drawer, quality construction.
I'll be back for more.
Bravo!!
Nick

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Stop! Buy your boots here!

Stop! Buy your boots here!
Being a footwear fanatic I’ve done the research.
OMG I bought the York Welted Military boots. Yep 2 pairs cause they are soooo good!
14 lace holes makes for a perfect fit!
Leather inside and out makes for a perfect feel!
Great customer service.
Oh and loads of compliments from friends and passers by.
I looked for months always returning to Untamed Street.

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

Untamed Unbelievable


I have received my items under the above order (Lennox ankle boots and blue sneakers) and you have exceeded all expectations!

I usually buy from established brand like Chesney but took a chance when your name popped up on a search...

The quality, design, details, leather, colours and fit are absolutely brilliant and I can only say "Bravo" for producing such wonderful footwear.

Thank You So Much and I'm looking forward to years of enjoyment, wearing them and getting compliments. 😊

October 24, 2024
Rated 5 out of 5 stars

Curzon army boots

Just received Curzon army boots. They are really good. Very high quality, super soft leather and also very comfortable. You can really see and feel quality of this pair of boots.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Extra ordinary shoes

Extra ordinary shoes, for men and women! Had some problems with customs but the customer support reacted promptly and solved. the problem! Perfect service!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional quality

I have many pairs of shoes and boots. There is nothing that compares to the quality offered by Untamed Street. I live in the USA. The customer service is superb. Worth every penny!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional shoes

I’ve never spent £300 on a pair of shoes but having received these brogues today they are worth every penny. Never seen shoes like these, I love them and will be buying more from this company. If you can afford them then buy them, you won’t be disappointed

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Looks, quality, comfort

Looks, quality, comfort, everything!
Just received a pair of Sloan Chukka boots, and they are beautiful looking shoes that will work perfectly in the office or at the evening gig! Getting two other chukkas from untamed after this first pair. If you look after them, these have the quality that make shoes last for years!

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great boots - nice presentation

I recently purchased a pair of boots for work that weren’t exactly what I was looking for. While they were reviewed well, I didn’t feel they were comfortable, convenient, and the soles looked cheap-o. My new pair of Burton’s from Untamed Street… well… these are in a different category all together. They are beautiful, supple, convenient with the side zipper, have a real sole, and look sharp! Shipped in a sturdy box with bags for each boot. Very pleased with my purchase. 👍🏻👍🏻

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

My non-compromise shoes 🙂

The shoes have a super cool design with that one magic touch. On top, they are very comfortable and the quality is great too.
The other day, I ordered a new pair of shoes from them. When it arrived, I noticed that the left one was a bit faulty. I contacted UTS, they apologised and immediately sent me a new pair, which is now perfect. I could not be happier 🙂

August 18, 2024
Unprompted review

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