I guess we are all kinda nervous of buying from an internet vendor with no bricks and mortar premises which advertises via social media. I was, however Abbi and the team at UNTAMED STREET alleviated a... See more
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Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street
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London, United Kingdom
- care@untamedstreet.com
- untamedstreet.com
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I placed an order for this beautiful…
I placed an order for this beautiful boots,and then I have informed there is no size 40 available in the stock and I have to wait.next day out of the sudden they found two of them. I received one, unfortunately it seems that didn't pass the QC or it was a defective return from another customer. I shipped it back asking for an exchange. They issued not a full refund, and they claimed they don't have materials despite its still on their website. Would you invest a $500 for a shoe with this customer care behavior?
The worst part they would never respond afterward, they would leave you in the mess.
Please check their community manager response, instead of do the best to break the challenge, and solve the defective item , and how they leave you without response,please check his Response
Think many times before you buy, make sure they don't send you used/ defective repaired pair.
You need to be a good customer by accepting a defective used pair or accepting partial refund, choose one!
What we need is a full refund no more no less. It's a defective repaired pair since day one, please check the pictures again.

Reply from UNTAMED STREET
Best customer service and Best boots I ever bought
Without any hesitation, I want to say I have never experienced a professional customer service from any retailers or e-commerce platforms as I had experienced with UNTAMED.
I ordered one pair and there was a very small defect in the stitching. They offered me to fixe it with local cobbler and they will compensate the cost of fixing. Honestly speaking, with this high quality boots I preferred to return the boots to them for fixing. They surprised me with a very professional and generous offer, they offered me a free replacement with a new pair.
Honestly speaking, this was totally beyond my expectations, and I received the new pair in 3 days only shipped to Saudi Arabia, Amazing!
I can say with full confidence, UNTAMED company will be my fist choice for high quality shoos purchase, they are more than perfect in the quality, customer service, and delivery. I can say I'm fully satisficed and I became a loyal customer to them, and I will tell this experience to all my friends whom are willing to buy a peace of art wear it in their feet.
Many thanks to the professionals, GEMMA & ABBI from the customer service
Tricky delivery of Camdens
I ordered a pair of Camdens, and they arrived much more quickly than expected. They also looked as good as advertised. Unfortunately I had to send them back for a different size, and I would be on a road trip by the time my size was back in stock. But I’d really hoped to have them for the trip, so Abbi worked with me to arrange delivery at one of the hotels I was staying at, which was above and beyond what I expected as well. Only criticism I’d have is that their auto-email system is pretty confusing, sending a couple “order cancelled” emails during the exchange process. Other than that, they were great- and the boots fit great now too!
Great Service Great Quality - Happy Customer
Ordered a pair of Haven boots that were initially out of stock Abbi put me on a list to order when the stock arrived which worked perfectly - boots arrived and I was blown away by the quality, comfort (and smell!) They are the most comfortable things I've ever worn - I feel like putting them in a glass case and admiring them - 5 stars all round for Customer service
Repair work... exceptional
Repair work... As the proud owner of six pairs of Untamed boots, the time finally came for my first pair of trusted YORK boots to be resoled and heeled. One of the appeals of the brand was the sustainability of having premium boots made in such a way as to have them resoled/heeled. Untamed arranged for me to send the boots to the craftsman in Italy and for a reasonable fee have them resoled and heeled (there seemed to also be a general tarting up of the boots as well). Overall, the repair work was exceptional in all ways... and an important reason to remain brand loyal if this type of service remains.
Beautiful shoes, great experience!
I ordered two pairs of shoes from Untamed Street and both exceeded my expectations! Beautiful design, amazing quality and attention to detail. Super quick dispatch and arrival and beautifully presented. Thank you!
Simply the best!
Simply the best!
I am a returning customer for good reason:
Not only are the products fabulous, but also everything else involved in this transaction.
Friendly and helpful customer service, lightning fast shipping to the other side of the world and absolutely no hassle if you need to return.
Impressed!!
I bought the Cole distressed High Sneakers. Delivery was fast. Shoes look great. Break in took a day . When, like me, in doubt, use their size table. It is very helpfull. Normally i would order a (EU) 44 but the table "said" 43 which fit perfect. Customer service is really great. I had a problem with one of the shoes and they solved it right away. The shoes are sturdy but feel smooth at the same time. The leather is high quality. Comfort is very good. No problem walking all day in it and the grip is way better than many special walking boots i have. Oh and they look really cool! Buy with confidence!
Outstanding product and service
The York derby shoe is well made and looks great. Order one size down as suggested. Delivered to NZ in less than a week.
Satisfaction guaranteed
This is a really great brand. The footwear is exceptional in design and quality. Real statement shoes built to REALLY last. They have great customer service that are always ready to go the extra mile. I have just bought a pair of Skye tuxedo black mid sneakers. Again I am stunned by just how good they are.
Stellar product, stellar customer service
Abbi
The BROMPTON arrived today - and similar with the SLOANE, just stunning.
Both fit as hoped and are so well-crafted.
And on par with the boots has been your customer service - just stunning.
I'm not sure if there is a way to officially send my praise regarding your efforts, or if
you can simply forward this email to the powers that be - but I wish to go on record
as expressing my highest regard for your professionalism - you are a wonderful ambassador
for the organization. I will certainly be a return customer.
This brand is amazing!
This brand is amazing!
Italian leather and workmanship combined with a London touch.
I ordered shoes from Holland and they were delivered in 3 days!!
Fantastic packed, and the size is exactly as described, the shoes are even more beautiful than on the photos.
⭐️ ⭐️⭐️⭐️⭐️⭐️ for untamed street
Unparalleled quality
I now have two pairs of shoes from Untamed Street. They are both awesome. Stunning leathers and build quality with head-turning style. Feel a million dollars when I wear them. Their customer service is really on point too.
THE MOST MAGNIFICENT BOOTS EVER!!!
THE MOST MAGNIFICENT BOOTS EVER!!!
I was very surpriced, so great quality and
looks so COOL!!!
Amazing product and service!
Besides the already visible fact, that UNTAMED STREET footwear are really beautiful, I would like to praise their customers service! I needed to change boots for one size bigger, and Abbi were there all the time to help me with all the questions I had.
Just bought a pair of Sloane raw brown…
Just bought a pair of Sloane raw brown chukka boots.Superb quality and fantastically comfortable even fist time on.Delivered very quickly.I’ll be buying more!
Excellent service excellent product
Bought a pair of YORK imperial-black welted chukka boots.
Unfortunately my size wasn't in stock. There was excellent communication with Zoe, the correct size was shipped by the supplier. The product is beautiful.
Abbi the SUPERSTAR at customer care
Bought my beautiful boots but unfortunately a zip broke. However, Abbi was perfect at customer care. She emailed me all updates on replacement pair. Amazing customer service! Abby is a SUPERSTAR ❤️
James Lacey
Great and trustworthy company
Great and trustworthy company. I ordered from Denmark the boots came 4 days later, they had payed the toll. It came directly to our office. The size was to big, we returned and 5 days later i recieved a pair of boots in one size smaller. No ekstra cost at all!! And they feel great😁
5 pairs and growing my ‘collection’ ….
I’m a new convert wand won’t be buying any other brand any time soon. Great looks attracting lots of positive compliments and super comfortable too. The quality is excellent and the extensive range from rugged to smart/casual fits my needs perfectly.
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