UNTAMED STREET Reviews 

343
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting their stylish and unique designs. Many people find the footwear comfortable and well-made, often noting superior materials. The customer service is frequently described as outstanding, with staff being friendly, helpful, and patient. Reviewers appreciate the efficient and smooth processes for exchanges and returns, often mentioning quick responses and personalized assistance. However, some customers also noted that sizing can be inconsistent, with shoes sometimes running too large or too small. This often required exchanges to find the perfect fit, though the process was generally straightforward and well-supported by customer service.

What people talk about most

Product

Customers generally express high satisfaction with the product, praising the superior quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the superior craftsmanship, materials,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as excellent, amazing, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting great service and kind people. Many customers... See more

Service

People report positive experiences with service, often highlighting the professionalism, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I guess we are all kinda nervous of buying from an internet vendor with no bricks and mortar premises which advertises via social media. I was, however Abbi and the team at UNTAMED STREET alleviated a... See more

Rated 5 out of 5 stars

Today I received my Bruce DryTerra boots, and everything is more than I expected — the quality of the materials/leather, the packaging, the delivery (arrived just three days after payment!), excellent... See more

Rated 5 out of 5 stars

Bought a pair of Camden dark moss double zip boots. They're very fine quality, and the inner lining leather feels very good against my feet and ankles. The only thing that isn't a negative per se, b... See more

Rated 5 out of 5 stars

Very good experience. I've been looking for good boots for YEARS. Happened across this website as part of a deep dive. Really liked the style. Ordered a pair, but they were a bit too big.... See more


Company details

  1. Shoe Store

Information provided by various external sources

Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

343 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(343)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

I placed an order for this beautiful…

I placed an order for this beautiful boots,and then I have informed there is no size 40 available in the stock and I have to wait.next day out of the sudden they found two of them. I received one, unfortunately it seems that didn't pass the QC or it was a defective return from another customer. I shipped it back asking for an exchange. They issued not a full refund, and they claimed they don't have materials despite its still on their website. Would you invest a $500 for a shoe with this customer care behavior?
The worst part they would never respond afterward, they would leave you in the mess.
Please check their community manager response, instead of do the best to break the challenge, and solve the defective item , and how they leave you without response,please check his Response
Think many times before you buy, make sure they don't send you used/ defective repaired pair.
You need to be a good customer by accepting a defective used pair or accepting partial refund, choose one!
What we need is a full refund no more no less. It's a defective repaired pair since day one, please check the pictures again.

August 6, 2024
Unprompted review
UNTAMED STREET logo

Reply from UNTAMED STREET

Hi Muhannad,

Thank you for your feedback. We take all customer concerns seriously and would like to clarify a couple of points regarding your experience.

Firstly, we offer free returns and exchanges within 14 days of purchase. While we are quite flexible with this return window, you purchased the boots in January 2024 and returned them in July 2024. Although this was well beyond our standard policy, as a goodwill gesture, we decided to accept the return. However, we had to deduct the cost of the return in accordance with our policy.

Secondly, shortly after your purchase, you flagged a slight inconsistency between the right and left boot, and we immediately offered you a free return and replacement or a full refund. Given that the boots are made from bison leather, which is hand-dyed from vegetable-tanned crust leather and washed in stones and water to give them a rugged look, slight differences in colour and texture between the right and left foot are to be expected. Most customers don't consider these as defects, but highly value the unique characteristics of distressed products—after all, you wouldn’t expect a pair of distressed jeans to be exactly symmetrical—but we appreciate you felt otherwise. To address your concern, we proposed shipping you a replacement directly from the artisan's workshop to ensure it met your expections. Unfortunately, this offer was made in January 2024, and by July 2024, we no longer had production of this product. While the boots are still listed on our website, we no longer have stock in your size.

I’d also like to emphasise that we’ve had numerous and frequent interactions with you, where you repeatedly requested a new pair to be made for you, or alternatively asked us to return the pair you originally sent back. Regrettably, neither of these options is now possible. We understand this is disappointing, but we hope that once the initial frustration subsides, you’ll recognise that most brands would not have accepted a return received 7 months after purchase.

Best regards,
Gemma
care@untamedstreet.com

Rated 5 out of 5 stars

Best customer service and Best boots I ever bought

Without any hesitation, I want to say I have never experienced a professional customer service from any retailers or e-commerce platforms as I had experienced with UNTAMED.
I ordered one pair and there was a very small defect in the stitching. They offered me to fixe it with local cobbler and they will compensate the cost of fixing. Honestly speaking, with this high quality boots I preferred to return the boots to them for fixing. They surprised me with a very professional and generous offer, they offered me a free replacement with a new pair.
Honestly speaking, this was totally beyond my expectations, and I received the new pair in 3 days only shipped to Saudi Arabia, Amazing!
I can say with full confidence, UNTAMED company will be my fist choice for high quality shoos purchase, they are more than perfect in the quality, customer service, and delivery. I can say I'm fully satisficed and I became a loyal customer to them, and I will tell this experience to all my friends whom are willing to buy a peace of art wear it in their feet.
Many thanks to the professionals, GEMMA & ABBI from the customer service

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Tricky delivery of Camdens

I ordered a pair of Camdens, and they arrived much more quickly than expected. They also looked as good as advertised. Unfortunately I had to send them back for a different size, and I would be on a road trip by the time my size was back in stock. But I’d really hoped to have them for the trip, so Abbi worked with me to arrange delivery at one of the hotels I was staying at, which was above and beyond what I expected as well. Only criticism I’d have is that their auto-email system is pretty confusing, sending a couple “order cancelled” emails during the exchange process. Other than that, they were great- and the boots fit great now too!

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service Great Quality - Happy Customer

Ordered a pair of Haven boots that were initially out of stock Abbi put me on a list to order when the stock arrived which worked perfectly - boots arrived and I was blown away by the quality, comfort (and smell!) They are the most comfortable things I've ever worn - I feel like putting them in a glass case and admiring them - 5 stars all round for Customer service

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Repair work... exceptional

Repair work... As the proud owner of six pairs of Untamed boots, the time finally came for my first pair of trusted YORK boots to be resoled and heeled. One of the appeals of the brand was the sustainability of having premium boots made in such a way as to have them resoled/heeled. Untamed arranged for me to send the boots to the craftsman in Italy and for a reasonable fee have them resoled and heeled (there seemed to also be a general tarting up of the boots as well). Overall, the repair work was exceptional in all ways... and an important reason to remain brand loyal if this type of service remains.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful shoes, great experience!

I ordered two pairs of shoes from Untamed Street and both exceeded my expectations! Beautiful design, amazing quality and attention to detail. Super quick dispatch and arrival and beautifully presented. Thank you!

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best!

Simply the best!
I am a returning customer for good reason:
Not only are the products fabulous, but also everything else involved in this transaction.
Friendly and helpful customer service, lightning fast shipping to the other side of the world and absolutely no hassle if you need to return.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Impressed!!

I bought the Cole distressed High Sneakers. Delivery was fast. Shoes look great. Break in took a day . When, like me, in doubt, use their size table. It is very helpfull. Normally i would order a (EU) 44 but the table "said" 43 which fit perfect. Customer service is really great. I had a problem with one of the shoes and they solved it right away. The shoes are sturdy but feel smooth at the same time. The leather is high quality. Comfort is very good. No problem walking all day in it and the grip is way better than many special walking boots i have. Oh and they look really cool! Buy with confidence!

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Satisfaction guaranteed

This is a really great brand. The footwear is exceptional in design and quality. Real statement shoes built to REALLY last. They have great customer service that are always ready to go the extra mile. I have just bought a pair of Skye tuxedo black mid sneakers. Again I am stunned by just how good they are.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Stellar product, stellar customer service

Abbi

The BROMPTON arrived today - and similar with the SLOANE, just stunning.
Both fit as hoped and are so well-crafted.

And on par with the boots has been your customer service - just stunning.
I'm not sure if there is a way to officially send my praise regarding your efforts, or if
you can simply forward this email to the powers that be - but I wish to go on record
as expressing my highest regard for your professionalism - you are a wonderful ambassador
for the organization. I will certainly be a return customer.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

This brand is amazing!

This brand is amazing!
Italian leather and workmanship combined with a London touch.
I ordered shoes from Holland and they were delivered in 3 days!!
Fantastic packed, and the size is exactly as described, the shoes are even more beautiful than on the photos.
⭐️ ⭐️⭐️⭐️⭐️⭐️ for untamed street

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Unparalleled quality

I now have two pairs of shoes from Untamed Street. They are both awesome. Stunning leathers and build quality with head-turning style. Feel a million dollars when I wear them. Their customer service is really on point too.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product and service!

Besides the already visible fact, that UNTAMED STREET footwear are really beautiful, I would like to praise their customers service! I needed to change boots for one size bigger, and Abbi were there all the time to help me with all the questions I had.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service excellent product

Bought a pair of YORK imperial-black welted chukka boots.

Unfortunately my size wasn't in stock. There was excellent communication with Zoe, the correct size was shipped by the supplier. The product is beautiful.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great and trustworthy company

Great and trustworthy company. I ordered from Denmark the boots came 4 days later, they had payed the toll. It came directly to our office. The size was to big, we returned and 5 days later i recieved a pair of boots in one size smaller. No ekstra cost at all!! And they feel great😁

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

5 pairs and growing my ‘collection’ ….

I’m a new convert wand won’t be buying any other brand any time soon. Great looks attracting lots of positive compliments and super comfortable too. The quality is excellent and the extensive range from rugged to smart/casual fits my needs perfectly.

February 22, 2024
Unprompted review

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