UNTAMED STREET Reviews 

343
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting their stylish and unique designs. Many people find the footwear comfortable and well-made, often noting superior materials. The customer service is frequently described as outstanding, with staff being friendly, helpful, and patient. Reviewers appreciate the efficient and smooth processes for exchanges and returns, often mentioning quick responses and personalized assistance. However, some customers also noted that sizing can be inconsistent, with shoes sometimes running too large or too small. This often required exchanges to find the perfect fit, though the process was generally straightforward and well-supported by customer service.

What people talk about most

Product

Customers generally express high satisfaction with the product, praising the superior quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the superior craftsmanship, materials,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as excellent, amazing, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting great service and kind people. Many customers... See more

Service

People report positive experiences with service, often highlighting the professionalism, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I guess we are all kinda nervous of buying from an internet vendor with no bricks and mortar premises which advertises via social media. I was, however Abbi and the team at UNTAMED STREET alleviated a... See more

Rated 5 out of 5 stars

Today I received my Bruce DryTerra boots, and everything is more than I expected — the quality of the materials/leather, the packaging, the delivery (arrived just three days after payment!), excellent... See more

Rated 5 out of 5 stars

Bought a pair of Camden dark moss double zip boots. They're very fine quality, and the inner lining leather feels very good against my feet and ankles. The only thing that isn't a negative per se, b... See more

Rated 5 out of 5 stars

Very good experience. I've been looking for good boots for YEARS. Happened across this website as part of a deep dive. Really liked the style. Ordered a pair, but they were a bit too big.... See more


Company details

  1. Shoe Store

Information provided by various external sources

Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

343 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(343)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute great customer service

Absolute great customer service. Abbi was very helpful with an issue that occurred on our own end. She was quick to respond, made sure everything was in order to sent out a new shipment and communicated clearly. Very pleased with the service - nonetheless great quality shoes!

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Best Sneakers

The lightest sneakers I've ever had!
I couldn't decide on a color so I bought both.
Thanks Untamed Street.
I can give You only ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Footware and Incredible Service

I have bought around seven or eight pairs of shoes from Untamed Street in the last couple of years. The quality is really fantastic - beautifully treated leather and stylish designs. Every pair has been commented on my friends.

As a UK size 13, I am also delighted that they have such an extensive range for us gents with larger trotters.

However, what has kept me coming back is the customer service and after care. I've had a few questions and the follow-up is always prompt and comprehensive.

I'm so glad I discovered this brand.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Supreme quality shoes and service

These are the best looking and most comfortable shoes and boots I have ever owned. The quality is just superb. I have bought two pairs so far and already thinking which ones will be the next. Moreover, I have never seen such amazing customer support. This is by far the best experience I had buying online.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Easy to order. Boots arrived very quickly. The quality of the boots is outstanding. I have finally found a product my husband loves. My last order had to be returned as they were too big. Emailed Abbi who sent me the returns slip immediately. She also ordered my replacement boots (smaller size) straight away. These also arrived very quickly. Love this company.

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Runners

Third order (men’s runners) and absolutely fantastic again! Best shoes Ive ever wore, great quality, comfortable from the very beginning and design, details and materials top class. Well done!!!

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

First I Love my new Boot they fit…

First I Love my new Boot they fit great.
Now the first pair got lost by the delivery company. Work with the team at UNTAMED STREET and the delivery company, UNTAMED STREET set out a new pair to replace the lost pair. To be clear I did provide to wrong address by mistake however the delivery delivered the boots to an unknown location neither I nor the delivery service was able to locate the boots.
The resolution to this was quick all in all the turnaround boots in hand a week or so.
I am very pleased and thankful to the team at UNTAMED STREET for all their help.
Thank you and I will be making another purchase soon.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Best of the best

It is a great pleasure to own a pair of these shoes ( Eyton raw timber) such good workman ship is hard to find!
And then you have the customer service ,is faultless!!

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful boots.

I hesitated for about 1 year. Buying boots on-line without the oppty to try them on and that price tag! I decided to pull the trigger this holiday season and I couldn’t be happier. I had to make two returns because the boots were too big(I usually wear 42 in EU size) but when I finally got the right size(40)…man they fit like a perfect old pair of of gloves or a well worn sneakers. They are gorgeous, shiny, soft and made well. I really can’t wait to let it rip on the streets. The customer service - email/phone was also super - they made the exchange process very easy. I look forward to buying the next pair!

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

As good as they look

Treated myself to a lovely pair of these boots - so pleased I did as they really are as good as they look. They are very well made, extremely comfortable and hopefully long lasting. Also great communication from the company as to when to expect the boots and delivery etc.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent shoe maker!!

Excellent shoe maker!!! I have ordered chukkas from them as well as boots and they are truly perfect. Very comfortable, high quality leather, beautiful craftsmanship. Totally recommended. I will be their customer long term now.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

My delivery date was 27th November I…

My delivery date was 27th November I asked if I could receive my boots for the 23rd they managed to get them to me on the 21st.
Fantastic service , kept me informed, and done what they said they would
Thank you US
Oh and the boots are absolutely fantastic/ looking at another colour already
Stephen B
Glasgow

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality and Excellent…

Exceptional Quality and Excellent Customer Service at UNTAMED STREET!

Review:
I recently purchased a pair of boots from UNTAMED STREET, and I am absolutely thrilled with both the product and their exceptional customer service. Allow me to share my experience with you.

Firstly, I must commend UNTAMED STREET for the incredible quality of their boots. The craftsmanship and attention to detail are truly outstanding. From the moment I received my package, I could tell that these boots were made to last. Every stitch, every seam, and every component exuded durability and style. I am confident that these boots will serve me well for a long time.

It is worth noting that UNTAMED STREET provides accurate sizing information in their product description. Although I typically wear a US size 11, I followed their recommendation and ordered a size 10. To my delight, the boots fit me perfectly. The attention to detail in providing accurate sizing recommendations shows the commitment of UNTAMED STREET to ensure that their customers have the best possible fit.

When I faced a slight issue with the sizing, Lucy and the UNTAMED STREET customer service team came to my rescue. They were super helpful, understanding, and efficient in facilitating an exchange. I appreciate their willingness to assist me throughout the process, ensuring that I received the correct size promptly. Their dedication to customer satisfaction was evident in every interaction.

Furthermore, I cannot praise UNTAMED STREET enough for their lightning-fast turnaround time. They utilized DHL as their shipping provider, which resulted in my exchange being processed incredibly swiftly. I was pleasantly surprised by the speed at which the entire process was completed. UNTAMED STREET's efficiency and commitment to delivering their products in a timely manner are truly commendable.

Based on my experience with UNTAMED STREET, I highly recommend their products to everyone. The boots are of top-notch quality, and their customer service team goes above and beyond to ensure a seamless shopping experience. I am already planning to purchase more shoes from them in the future, confident that I will receive nothing but excellence.

In conclusion, UNTAMED STREET exceeded my expectations with their exceptional product quality, accurate sizing recommendations, and outstanding customer service. I wholeheartedly endorse their products and shopping experience. Give them a try, and you won't be disappointed!

Sincerely,
Dan Nichols

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Best boots ever

I bought these boots a month ago and I really can't fault them. Incredibly stylish and have now worn in to be super comfortable. They are pricey but worth it. Will buy another pair in a different style.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

I've had my eye on the Exeter for some…

I've had my eye on the Exeter for some time and was reluctant to purchase a pair online because of the price point. Thankfully, I couldn't be more pleased with the quality, look, and fit. And. My boot arrived in less than a week. I'm all about the quality, sophistication, and edge. A lovely boot.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Untamed Street exceeded my expectations, which were already high.

After weeks of hesitation (Untamed Street shoes are not cheap, after all), I finally decided to order a pair of black Hove Boots.
What can I say. My expectations were already high, but -honestly- when I saw the boots for real, they instantly exceeded them. So beautiful! And they fit so well! Just wow.
These are the most beautiful and best shoes I ever bought. So this is definitely not going to be the last pair I order from Untamed Street.
The service is also top notch. Thank you Lucy and Gemma for your kind, very professional and quick response to my questions.
Highly recommended! I will definitely spread the word.

November 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look