UNTUCKit Reviews 155

I ordered a shirt , then realised I ordered the wrong size , emailed them they said no problem when I got it just send it back.Paid £60 for the shirt.So I got the shirt emailed them to ask how to return ,they said even though the website says you can send it back through the post I need to go to the store It was sent from ,that's Manchester hundreds of miles away ,I live in Bristol, I told them the website returns policy states returns are done through post , they asked a manager and emailed to say was impossible, now ignoring emails and I have to go to ombudsman.Total scam company,and yes the shirt are low quality for £60 worth £10.

Good points are that the delivery is fast, and also the return procedure. Negatives are that the clothes are made in China, they also lie by saying there are free returns. There aren’t free returns as they deduct a bogus ‘tax’ fee from you so you basically pay for the return postage. Not a free return at all.

Offered a $6 gift card when I was not given the 20% advertised discount for first time buyers. Was I to buy one of their $100 shirts to get my $6 refund. The refund should have been $16.41. Not a good way to do business.

Ordered a shirt but the sizing was off. Awful. Trying to get a return is next to impossible. It came in a bag all rolled up and wrinkled. Looked like somebody's return. Low quality material too! Never again! Over-priced shirts!

NEVER buy from Untuckit! Been waiting two weeks for my order, only to find out that they cancelled it for NO REASON!

poor designed shirts button placement must only be made for models. The neck button is impossible to use and the final button at the bottom leaves 6-8 inches flapping in the wind. For a shirt that was designed to be untucked you can't wear it untucked due to poor design.

I purchased several items from Untuckit to try them out. They have a process that estimates your size, and I used it. It seemed small for me, so I ordered items in their size recommendation and my own. It turns out that their recommendations were far too small (and no, I didn't lie about my weight or how big my stomach is). This is no big deal, but what is the deal breaker for me is that several of the items I purchased are "unreturnable" even though they haven't been opened or worn. This wasn't flagged or in any way brought to my attention when I purchased them. Since I paid full price, these weren't even cheap discount items. Really awful policy for an on-line clothing store. There are plenty of other options out there if you like nice shirts that you can wear untucked, don't risk your money here.

My husband was happy with his shirt from here

Ordered a shirt (final sale) based on their online sizing chart and the shirt arrived fairly quickly but the sizing isn't even close. $65 + tax and shipping down the tube!

Awful experience, first they just cancel one of the items I ordered with no explanation even though that was the item I paid next day delivery for and then they set the delivery with yodel so the parcel can't be left safe or delivered to a neighbour. Talk about hassle. Customer service is the worst.

Recently ordered a shirt which while nicely made wasn't a good fit. Decided to return it but this turned out to be a nightmare. They sent a label for Evri which wasn't valid when I took it in. They then sent a new label for Evri which again failed. They then admitted this was their error (after several emails) and sent a DHL label which worked. To top it all off they charged an extra £5 to return the item which is supposed to be free according to their website. This was claimed to be some form of tax.

Such a shame that I have to unsubscribe both our accounts. Having found some excellent products from UNTUCKit, with such an investment in assisting with correct sizing, I. Made the simple request to stop the useless email marketing from the .com, USA side of the company. No use, and promoting products not available here in the UK, especially Women’s wear - which could be viewed as saving me money, but still frustrating.
Could this be communicated, no, anybody listen, no, anybody interested in feedback, constructive or otherwise, no. Emails copied, for weeks now, to management, no response, no interest at all.
Given this, and the plethora of other options, it will be untucked shirts from anyone but UNTUCKit from now on.
It was not like this in the beginning but, as often happens, companies have success, grow, and then cannot cope with customer care any longer.
This will only get worse, but the good news is that for all people out there, prices will start to tumble, but without any customer care or interest this will only sustain them short term.
Remember, as many other reviews say, UNTUCKit sizing is different, good when you find the right one, but getting there with any number of returns, exchanges, refunds, shortages of stock along the way will be very difficult given the absence of customer care / service.
Best avoid, sorry 😞

I have two shirts from UNTUCKit and they both fit very well - the fabric quality feels good and my wife thinks they look great on me too ! The shopping experience was good too with the shirts bring nicely wrapped and bagged. I would definitely recommend these shirts to my mates !

Having followed their online procedure to return my shirt, no parcel shop will accept the label generated by Untunkit UK. I have been back and fourth with their customer services and they have stopped replying and do not answer the phone.

Australian buyer; postage time was good, product sizing is bad. Sent back shirts paying refund shipping cost to the USA!. item recieved and confirmed to their warehouse by USPS -have proof! no refund processed still waiting 4 months later! Basically scammers when it comes to refunds. I am sure they won't even bother to try and make amends as per so many reviews on this site! Do not buy!

Terrible sizing
The small slim fit shirt I ordered fitted my partner who wears a medium
Also sent the wrong size in another shirt
Also they used YODEL as delivery agent and this was both delayed and delivered to completely the wrong building
AVOID

Whats the founders name, Chris Rocobono, well Chris your shirts are crap, expensive and no better than anything a quarter the cost, you might get away with your BS in the USA but this is the UK, stay away please

Ordered shirt, they delivered the wrong one.

When I pointed this out they totally ignored me. Now I am stuck with a £75 I don't want!!

Dreadful - would not recommend

If you are from the UK, the 'free returns' policy is an absolute shambles. I am still waiting on a full refund for over a month since it was returned. My issues are outlined below:
1. The returns shipping label was not accepted at any of the stores I tried after spending an hour trying different places. The stores I tried were all the ones recommended! Definitely not a print quality issue.
2. Untuckit advised I post by Royal Mail and they would reimburse me for the cost of the package. They reimbursed me... but took it off my total refund!!!
3. Had to follow them up 2 weeks after posting to find out when I would actually receive the money-back.
4. Still waiting on a response RE out-of-pocket expense for the return postage I was told I would be reimbursed. So if you see this... I would appreciate a response.

I am disappointed as I like the brand, and I have had a good in-store experience in London. However, I think this has put me off them completely. On to find a new company for shirts...