Unless. I am a landlord. UPAD took my money, failed to advertise my property then failed to respond to phone calls & emails. THIS IS A FRAUDULENT COMPANY. DO NOT USE!
Upad - The UK's largest online letting agent
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See what reviewers are saying
I strongly advise against using this company. They are completely fraudulent. If you choose to use their services, you are making a big mistake. After receiving your payment, they will not answer your... See more
I agree with David below. I was a landlord and used Upad for several years very happily. They went bust, having taken £70 just a few days before to renew my tenancy agreement. I never got my money bac... See more
I don't think this is a real company it must be a scam. I enquired 3 times about a property on Rightmove and no one ever responds. The telephone number just goes to a robot with no option to actually... See more
Company details
Information provided by various external sources
Our website empowers Landlords to find the right tenant quickly on Rightmove, Zoopla and PrimeLocation. Our ARLA-qualified Account Managers provide personal support at every stage of the process. Focussing on customer service has made us the UK's largest online letting agent. Today we advertise over 1,000 a month and over 15,000 Landlords now use our services.
Contact info
15 Linen House 253 Kilburn Lane, W10 4BQ, London, United Kingdom
- 0333 240 1220
- help@upad.co.uk
- upad.co.uk
Totally impressed with the Upad…
Totally impressed with the Upad service. It means we can get our properties onto the leading online estate agency portals, and combined with the additional services it makes life so much easier.
Cheap automated service that leaves a bad impression of the landlord
AS a tenant the experience of dealing with these cheapskates is entirely bad. Everything is automated to save money but hasn't been properly checked to work with all web browsers and phones.
Makes me assume that the landlord using their services is equally cheap and incompetent.

Reply from Upad - The UK's largest online letting agent
2nd time using Upad
2nd time using Upad. I used the advertising but took my own photos. I will be using tenant referencing, the contract drawing up service and tenant check in. It is easy to select just the services you need and of course you only pay for what you need. I like to meet and choose my tenants myself. Upad is there with help and advice if you need it both at the start and end of the tenancy. I don’t charge ‘letting fees’ which my tenants say makes them more likely to choose my property over others with the same rent and gives me a better choice of prospective tenants. If you are managing your own properties this is the online agent to choose. Great service, friendly and patient employees.
Exceptional service
Traditionally, I have used expensive high street letting agencies to assist with my lettings needs. Recently, I tried Upad and found their services exceptional. Within 1-2 weeks, I found a great tenant at a fraction of high street costs. Thank you!
very professional and helpful.
very professional and helpful.
using this company for over 10 years
Excellent customer service and easy…
Excellent customer service and easy process. Will happily continue to rely on Upad to help us source our tenants. Many thanks
Super professional and they make each…
Super professional and they make each step of the process so easy.
Great service
My Upad tenants have now lived in my flat for 5 years and the full rent is paid directly to me every month. I instruct Upad each year to issue a new tenancy agreement and re-protect their deposit, which costs a minimal amount.
I am really impressed by the Tenancy Compliance Service. It is really good to have all the documents accessible in one place.
Thank you to Kilian Skinnader for being so helpful and for dealing with all my enquiries so efficiently. High street agents do not compare to Upad’s/Killian’s level of attention.
Really easy interface
Really easy interface, live in minutes, on Rightmove directly.
So simple to use
So simple to use
First class website
Very straight forward step by step process
quick easy solution
I have used UPad for all my property…
I have used UPad for all my property rentals over the last few years.
I find the website very user friendly and over the years they have speeded up the process of uploads and updates for adverts.
I will continue to use Upad and would throughly recommend them.
Very happy with the service and Upad Team
Very happy with the service. Within 48hr I had 16 request which I was informed via email and MSM.
It’s my second time I use the service and can not recommend enough to anyone.
Thank you Upad
Really great service
Really great service. Will definitely be going back to Upad to advertise my student properties next year.
Great experience using Upad
Great experience using Upad. Smooth system and the SMS alerts for new enquiries is great.
Saved me a lot of money avoiding letting agents!
Upad service
I found out about Upad by searching the internet. I used Upad to rent my property. I used other agents before but was very disappointed in their services. I have to say that Upad has been the best ever. I am very pleased with their services. All the people I talked to have been very professional and responded to my queries but my property manager Kilian is the best . Upad is the way forward for me for all my property needs. Well done Upad ( especially Kilian)for the excellent service you provide.
Very, very pleased and highly recommend
This is the second time I have used Upad. On both occasions I found them to be very professional, every step of the way. The thoroughness of the photographer, really impressed me. Staff at Upad are easily accessible, if not will call back and are very helpful, whatever the nature of the inquiry. Brad, who was assigned to assist me was excellent, everyone else without exception (Merela, Killian and others) were willing to help (with great patience, I might add) in his absence. The customer service was superlative. It was genuinely a first class service from beginning to end of the process on both occasions. I highly recommend them without any reservation.
Excellent service and experience.
Excellent service and experience.
This was the second time I used Upad to find tenants. My account manager Kilian, was really helpful and responsive, and the service both for landlords and tenants is efficient and good value for money. Best way to find tenants in my opinion.
Highly recommended, excellent service!
I can't fault Upad's service. This was our first experience of using and online letting agent and is a massive improvement over our local agent. The whole process was stress free and the website was very easy to navigate and is full of useful advice. My account manager Brad is a pleasure to work with and exceptionally helpful, always clearly explained everything in a friendly, professional and efficient way and gave sound advice. Also big thanks to Killian who is also very helpful and friendly. I would have no hesitation in recommending Upad to any landlord. Thank you for all of your help.
Great company
Great company. First person who saw my flat took it. Staff were extremely helpful. I will definitely use them again
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