UpAiry 

Extremely unhappy with the underwear. It leaks and does not make any difference at all. My son does not feel wet in them. I do not recommend.

Very helpful, excellent customer service& quick responses. Extremely helpful given my 2 year old has type 1 diabetes and didn’t know weather this would be helpful As he wees a lot more then the average child would.

Amazing team very helpful. Thankyou for all the support!!

I wish I read reviews from here before wasting money.
Order made 9th April - arrived 16th April.
Communication not bad but nothing direct. Company lied about Royal Mail, it was delivered by Yodel which was a first red flag.
Ordered arrived, no strong chinasiun smell but saw straight away that its literally thick material underwear, no way to hold urine. Anyway tried for two nights- both time bed soaked. Only made my son feel extremely uncomfortable and upset :/ Even second night tried to put back to front as used for a boy (recommended in comments).
It’s nothing absorbing just thick material which is extremely misleading advertising!!

Save some money and buy proper cloth diapers :/

Order #1311007 To confirm

No reply from customer service.
Have messaged them both via the form, and directly to their email. No response over a long time frame.
Order #1274069

The product works well as advertised. The designs are really cute and my toddler loves picking out which ones he will wear. We use them as overnight undies in case of an accident. I like that there is a sustainable option other than diapers. The customer service was fantastic and incredible responsive.

The customer service I received from UpAiry has been phenomenal. No issue was too small, their response time was quick and the resolutions were beyond my expectations. I will definitely recommend to my friends! These training underwear are already making potty training an easier experience for my little one. She’s the fourth one so she gets dragged all around town for everyone else’s school and activities. These underwear are helping me potty train her without worry of having big messes while out and about. She also insists on wearing them at night too!

I am so happy I found UpAiry!! My daughter is 14 months and we’re trying to acclimate her to potty training. Not only their designs are so cute, the material is soft and comfy too. And they even included potty training stickers to keep it interactive and fun for the babies. We had ordered medium sized undies but it turned out they were a bit too small even though she weighs 22lbs. I reached out to exchange for the large sizes and UpAiry was so accommodating and prompt with shipping out the new products. Thank you so much for being so great and hopefully we’ll be fully potty trained soon!

When i first placed my order i hd purchased the wrong size for my son, i told upairy that i made a mistake by buying the wrong size so they not only replaced my wrong size with the right size but they’re sending me the correct size free of charge. i would most definitely be happy with sending all my friends and family members to upairy to help with training our little. I give a 10+ review for this amazing company.

UpAiry is a nightmare to deal with. All they do is play games and ask the same question over and over. I ask for a merchandise refund to original payment method and ten emails later they are still asking me to confirm if i want to exchange or get a refund. 10 days later I am still getting the same manipulative email. I just want to return their bulky prairie style underwear. What toddler wants to wear a bulkie maxipad in bulky underwear?!?!?! GIVE ME MY MONEY BACK AND PROVIDE RETURN SHIPPING INFO ALREADY!!!!

Great customer service! Maria was super helpful and got everything taken care of for me quickly. Thanks again! The upairy undies have also been amazing. They’re made with a thicker padding so even when my son has an accident it’s not all over the place. 🙌🏻

The underwear are exactly how they are advertised. They do hold a lot. My son is comfortable in them. I highly recommend these to anyone potty training.

UpAiry was extremely attentive and helpful with my issue. They resolved the problem quickly. They were friendly and understanding.

Absolutely NOT leak-proof. Started using these on my 12 month-old to prepare her for potty training. Every ounce of liquid went straight through and on to me, my furniture, my floors... you get the picture. Tried using the extra inserts they included but had the same result. Deeply disappointed.

Terrible customer service.
The underwear were shipped later than expected meaning they did not arrive in time for potty training. I reached out to query this and try to cancel my order when realising they wouldn’t arrive in time.
Customer service said this wouldn’t be possible but to reach out to them for a refund when they arrived.

On 15th March I received the items and reached out for a refund. On 17th March UpAiry said they have issued a refund which would be processed in 2 days but may take up to 10 days to appear in my bank account, and to avoid further hassle I didn’t have to return the items .

On 31st March I emailed them to say it had been 10 days and I still hadn’t received my refund. No reply from UpAiry.

I emailed again on Monday 6th April and still haven’t received a reply or my refund.

I have just emailed again now, Wednesday 8th April, so let’s see. But I’m very unhappy.

EDITED TO ADD: I FINALLY received a response on Friday 10th April where I was assured they have processed the refund. But they told me it would take 2 days to process and then up to ten days to appear in my account so I suspect they didn’t actually process my refund until 10th April, despite me requesting this over a month ago on 15th March, as two days later on Sunday 12th April I finally received the refund.

March 15th - 12th April almost a full regular month to receive my refund.
With the two days processing and ten business days, I should have received my refund on 31st March March at the latest- this was 12 business days.

Instead it has taken 20 business days, 28 regular days, and a lot of chasing.

The items are nothing special and customer service is rubbish. Save your time and money and just buy from Amazon.

Absolutely useless. Bought a pack of the training pants for my nearly 5 year old daughter and the first one we used leaked on first use! When I emailed customer services I was asked a few questions trying to implicate it was some kind of fault on my end when it wasn't, and then after replying to that I never heard from them again. Don't waste your money.

I can't speak highly enough about UpAiry. They were one of the kindest, most thoughtful companies I've ever come across! I got to email back and forth with a few representatives from their team, and each one tried to help me in our potty training journey as much as they could. To top it all of, once I decided returning the product was the best option for us with the point in potty training we were at, they refunded my order completely and said I could KEEP the training pants, whether to try for our family down the road or to donate. I couldn't believe their generosity. I will be recomending this company to anyone that I can, as they are a group of people who truly want to HELP. Thank you UpAiry!!!

Even though this product didn’t work for our family, upairy completely refunded our order with no return needed. They were responsive and so helpful! 10/10 customer service.

Expensive and isn’t actually leak proof. Waste of money