UpAiry 

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Rated 1 out of 5 stars

I wish I read reviews from here before wasting money. Order made 9th April - arrived 16th April. Communication not bad but nothing direct. Company lied about Royal Mail, it was delivered by Y... See more

Rated 5 out of 5 stars

The product works well as advertised. The designs are really cute and my toddler loves picking out which ones he will wear. We use them as overnight undies in case of an accident. I like that there is... See more

Rated 5 out of 5 stars

Very helpful, excellent customer service& quick responses. Extremely helpful given my 2 year old has type 1 diabetes and didn’t know weather this would be helpful As he wees a lot more then the aver... See more

Rated 1 out of 5 stars

Order #1313539, arrived in decent time. Shipped from China via YanWen Express. Opened order immediately after arrival on 21 April 2026, instantly hit with an incredibly strong, headache-inducing, chem... See more

Company details

Written by the company

We help parents succeed at potty training by making it easier and less stressful for both parent and child. Our proven approach gets little ones out of diapers faster, saving families time, money, and frustration while giving them the confidence to move forward. We understand the challenges of potty training, which is why thousands of parents trust us to help their children reach this important milestone.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake business with thousands of AI…

Fake business with thousands of AI marketing pages. No matter how many you block they keep reappearing. They make AI fake mum accounts to write lengthily fake articles about why they use this company. Nothing real about them, faceless company with zero real people recommending them

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Don’t buy from this company they are scam after 2 weeks from my order i received email that my order at front door but there is nothing they are fake , i emailed them many times with no response at all they only took money and you receive nothing
They are scam

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Goodness me! What a bad product

Goodness me!! What a WASTE of money!! These are ridiculously expensive and after waiting 3 weeks for my order to be shipped they are not leakproof one bit. And before they come for me blaming me they do fit my child properly.

This is honestly the biggest con ever. Do not buy this cheap crap.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

Not absorbent

They leak through every single time. Our kid hasn't at all seemed uncomfortable wearing these when they are wet. They are just cloth diapers with an elastic band.
Also, they took FOREVER to get here and we never received the book and charts that were supposed to come with them.
I feel like I've been scammed.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous. Huge huge waste of money. Son wore them once and they wash terribly- they really are disappointing. Might as well potty train using normal pants as after one use these are no longer useful. Huge waste of time & money. Customer service appalling & delivery time too long (almost had him trained by the time they arrived!) don’t buy into this con.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

False Advertisement

They market these up, down, and left as leakproof. They leak more than a standard pair of training underwear. They simply suck and the business should be investigated for its massive false advertisement campaign. Preying on parents struggling with children who are resilient to potty training.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

The company was very easy to work with

The company was very easy to work with. Ordering was easy and came quickly. I ended up needing a different size and I was able to get in contact with the company very quickly and they handled my issue beyond my expectations. Thank you, Up Airy!

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Complete disaster I ordered 19 days ago…

Complete disaster I ordered 19 days ago have not received product, keep getting fed lies and promises oh we'll refund you oh we ship put of new Zealand when they actually ship out of China, I want a full refund and now they won't reply to my emails, don't buy from them they will screw you over

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

It takes wayyyy too long to arrive

It takes wayyyy too long to arrive. I feel like 2 weeks is way too much to wait and still not here. Customers service not responding as it states "within 8hours". I am afraid it looks like a scam.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Soaks Straight Through

These really don't hold the pee in at all. They are as good as the cheap ones that you can get on Amazon (which is not very!)

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased - never received and no refund

I purchased UpAiry training pants for my daughter but MONTHS later (now) I have never received them. I was told I would be given a refund - nothing. This company is a complete SCAM. 0/10 do not recommend. Save your money and just do the old school method of adding underwear under a diaper.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Total Scam!!!

Bought these thinking they are leakproof and made either in UK or USA. Once I placed the order I realised they were shipped from China.

Took 2 weeks to arrive, and once I opened them I was surprised to find they are EXACTLTY the same as porry training pants I got off amazon for less than half the price - the pattern, the material is identical!

They are NOT leakpropf - they leak through as soon as the child pees. This is false advertising just like the unbranded ones on amazon! Do not bother or if you still want them just buy the ones off amazon - exactly the same but so much cheaper!

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Instant leaks

These took ages to arrive, much longer than the 5-8 days they advertise. Customer service offered no apology or explanation.

When we finally started using them, my little one leaked through immediately, no different to normal underwear. Really poor.

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

Useless and terrible

Useless.. all soaked and pant got all wet. Normal underwear will work exactly the same. Don't waste your money on this. False advertising. You'll regret if you buy it.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Not as advertised!

Saw an ad for these in Facebook and thought we would give it a go. Wish I hadnt bothered. First accident leaked straight through the underwear, trousers and onto the sofa! These claimed to protect against leaks. Absolutely no different to a normal pair of pants. Also they seem to absorb the smell of urine very strongly, unlike normal pants, so that even after you wash them the smell is still there. Awful product, what a rip off. I contacted the company regarding the fact that the product does not do as advertised and was offered a refund. Fair enough, I accepted that and was told it would take 10 working days. Well nearly 3 weeks went past and no refund, contacted them again and I was told it had not been processed! Apparently they process refunds in batches and mine had been missed, well that spoke volumes to me about how many refunds they must be processing! Anyway, waited again for the refund and nothing. Had to chase again for the refund and was told it would be a further 10 days to receive the refund! So all in all waited over a month and I still havent had a refund. Dreadful product and awful customer service. Avoid!

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

Wet through and long delivery.

These took far too long to arrive. I thought I was never going to get them. Started using them yesterday and was very disappointed to find that they did wet through like normal pants. Such a shame. I spent almost £50 on 10 pairs. Waste of money.

October 30, 2025
Unprompted review

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