Upcar Reviews 

Great vehicle, host response time was fast. Would defly rent again!

I was offered a waived deposit if I shared my rental platform profile link so I did and I recieved an email saying it was approved for my next booking. So my next booking I was still charged a deposit support said that my state wouldn't allow it and the update just went through in November.so I was cheated out the promotion and when booking the offer is still up but it's fake and it's a lie.

I am elated to see that most of the shortcomings of other rental companies are being taken care of, at upcar.
The only shortcoming is getting the customer care more responsive and reachable.
I look forward to seeing this platform grow bigger and better
.

The host, by far, made my experience great! Unfortunately, while I was parked on the side of the street in a legal parking spot, my rental car was hit by a truck that lost control making its turn. The host couldn’t have been more supportive and appropriately concerned for my safety.. We were both upset over the damage done to his car (it was a beautiful car) but luckily, I had purchased protection which I recommend everyone should do, and I received admission of fault from the driver of the other car as well as providing photos and doing what I needed to do in order to get this whole situation settled as soon as possible. My host Jose was incredible. Like I said he understood that sometimes things happen that are out of our control and that I was not at fault. And I appreciate that very much. I look forward to renting another car with UpCar; as the strongest indicator of a company’s dedication to its customers is how they react in a bad situation. And so far Upcar has been upstanding in that regard. I hope they continue to do so and if so,I look forward to doing business with them in the future. Thank you!

As a new host on this platform it has been an absolute nightmare. It takes very long to get any trips booked. My first guest I had a very bad experience with, and customer service did not respond. I had to self-retrieve my car because the guest didn’t respond and she has not approved any incidentals and neither has Upcar. I am also missing my spare key. I may delist my vehicle after only one trip.

I accepted a same day rental. Filed up my car to full tank and let the customer pick it up and take it. She returned it at half tank. I created an invoice and sent it to the customer and she did not respond. I reached out to customer support and they said sorry and that they can not do anything about it. The customer service is bad. The way this was handled was bad. There is no safety net for people renting their cars to inconsiderate renters. I unlisted my car and won’t be using it again due to poor customer service.

This couple who runs the account repeatedly lied to me, took my money, and then forced me into paying in cash and tried taking my money, and the vehicle they had rented me from me. They are inconsiderate and honestly I would rather walk the rest of my natural born life then rent a vehicle again from them. THEY ARE TRYING TO ROB PEOPLE!!!!!

Robert was a great host! The car was exceptionally clean, communication was immaculate, and the vehicle was in excellent condition. Everything went smoothly from start to finish. I would definitely recommend Robert and would rent from him again!

Elbert made renting through Upcar so easy. He was responsive, flexible on extensions, and took the time to research which car would work best for driving Uber. My second rental was the same genuine experience. When I hit some insurance and registration hiccups with the Tesla Model 3, he stayed patient and communicative throughout. Both cars were chic and ran flawlessly. Communication this smooth is rare.

Truly the best!

Don’t trust upcar. A guest rented my car she didn’t return 5 Days later I found my car crashed and all airbags were deployed. A man that call himself Raymond from the trust and safety team text me after I sent him the car pictures and told me that my damage claim was going to be be denied even before I sent the claim to the insurance. I have all the text from that person from the trust and safety team. Upcar is a scam. I’ve lost my car and up car is not helping. Hosts don’t put at risk your cars in this company.

The car that was left for me wasn’t the car in the app I’d rented. I’d no insurance for that car or any authorization to be in possession of that vehicle. If I’d got into an accident or pulled over by the police I could have been arrested! The car also had a messed up start button that was loose and in the console and I had cut my hand up getting it out !!! I was in a dark parking lot and the only car was the car I did not pay for!!! It was 7.00 am and dark and I’m not from Tampa and I had to drive to Orlando !! I will never use this platform again!!!! I will be filing a complaint with my bank and will be getting a refund!!!!

Very prompt with response times. Great vehicle selection. Easy to get up and go.

Needed a rental for a weekend trip to Laughlin. Downloaded the app and booked a car within an hour. Perfect for if you can’t do traditional car rentals easy and super fast process

I would highly recommend. Very easy to use and I love the options the company gives you for their monthly subscriptions.

The vehicle was terrible and I made the best of it

Customer service is lame. They say the have live chat but they dont an agent will get back to you later. The app allowed me to book a car thats unavailable took my money and now is slow playing me . As far as the rental experience prior to this one it was great the car owner was awesome.

Great experience with the Nissan Versa! The car was very clean, in excellent condition, and very fuel-efficient, which made it perfect for my needs. The host was also very communicative, helpful, and cooperative throughout the rental. Everything went smoothly, and I would definitely recommend both the vehicle and the host. Thank you for the great experience!