While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Luckily to get they they lie to you promise lot thing never deliver company they use is a big time personal security breach keep wanting more what ever you do stay far away from this place

Rated 5 out of 5 stars

I have no complaints about Prose Rhyne at all! Since I've inquired they've been transparent and promt about everything! The application process was extremely smooth and they helped me with any questio... See more

Rated 5 out of 5 stars

The Management Team has been super helpful with the entire move in experience. They have gone above and beyond any apartment team I have ever been around. I travel all over the US for special projec... See more

Rated 5 out of 5 stars

Smooth and Seamless! Thank you so much Updater for your daily tips, suggestions and reminders before and during our move. It made the difficult thought and process of our moving very Smooth and Seaml... See more

Company details

  1. Moving Company

Written by the company

Updater helps you organize and complete all your moving-related tasks in minutes. Forward mail, update accounts and records, transfer utilities, and much more - all in one place!


Contact info

  • Union Square West 19, 10003, New York, United States

  • updater.com

4.5

Excellent

TrustScore 4.5 out of 5

967 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hidden Fees

The cox reseller they own charged installation fees that were not indicated up front.

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

These guys are running a deceptive scam…

These guys are running a deceptive scam operation for people looking to purchase Xfinity as an internet provider. As soon as I expressed interest in Xfinity on their website I received a fraudulent email from updater pretending to be Xfinity asking me to call a number. On the phone call they gave me a ridiculous prices and told me I needed to provide my credit card information or else I wouldn't be able to set up Xfinity at my new apartment. I refused and then they asked for my social security information as well! Incredibly sketchy behavior and this type of deception should be handled legally. I hope more people start to leave these types of reviews because people need to know how much of a SCAM company Updater is.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Very sketchy - feels like a scam

We tried to set up TV and internet service through these people, but the longer we were on the phone with them the more it seemed like a scam. They salesman couldn't answer basic questions about fees and tried to pressure us to complete a sale and make a commitment to a contract without being able to see the total price. When we said we wanted to finish the process later, he got upset with us and continued to try to pressure us. I ended up having to hang up on him and block their number because they kept trying to call back repeatedly.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

I have a complaint for Bentley Hyundai…


I have a complaint for Bentley Hyundai in Huntsville Alabama these are my major complaints Bentley Honda kept my car for 2 months longer than needed. My engine recall claim was denied by Hyundai corporation due to the fact that Bentley Hyundai failed to turn in my maintenance records which is something that Bentley Honda should have submitted. Bentley Hyundai did not inform us that our claim was denied until after almost 1 month when they had heard from Honda corporation that had informed Bentley Honda long before I was told about it. I have all the text from Bentley Hyundai and what they text me was nothing but false statements. I have spent so much money for rides and gas money I estimated to be around $2,000 over these months this is all due to the fact that Bentley did not do turning the paperwork on my claim and to top it all off I just received a text stating that my car needs to be off their property by Monday or it will be removed. My family hasn't been in complete room we have had no car for 3 months I am paying for for office space that am I not able to get to. If Bentley Hyundai would have done their due diligence in turning in my claim in a timely manner instead of waiting almost a month and then they would have turned my maintenance records in with the claim then I would not be having any of these issues right now My car would have been fixed the first month that was there however they decided that they were going to wait a month to tell me it was tonight and they decided they were going to wait months to tell me. As far as I am concerned it is totally Bentley Hyundai's fault because they did not do their due diligence and turning in my maintenance records with my claim which I have text from the employees there stating that they have turned in my maintenance records of my client and the main company said they didn't turn any maintenance records .

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible experience with the…

Absolutely horrible experience with the updater app. It has done nothing but screw up all mail with all companies I deal with from banks to utilities let alone being able to actually get my mail. I do not recommend this app.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful moving experience

I had a wonderful and smooth transition into my new townhome. The leasing manager made everything very easy for me . I would recommend CENTENNIAL RIDGE 5 out of 5 times !

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

I lived here three years ago and when I…

I lived here three years ago and when I moved I felt homesick and I really want to come back here, this place feels like my home, that's why I came back and I have to say that I'm very happy in the office, the employees are very helpful and friendly, everything here works as one big family, I love this place and can only recommend it to everyone

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

This property with it's employees

This property with it's employees, you get wonderful friendly customer service. They truly make you feel like you have found the perfect place to live, regardless of kids or pet's. Very welcoming every single employee I have delt with all act and perform as if they where the owner of the complex with no help whatsoever. You can't go wrong moving here!

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Apartment and Neighborhood

My experience with the personnel and facility staff has been 5 Star throughout. The unit is amazing with all modern facilities and appliances. The entire application process and set up of services was easy with the use of modern technology. Happy that I found this place.

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

The leasing agent Monterria did an…

The leasing agent Monterria did an amazing job with helping me move in she kept me up to date with everything her communication is top tier 10/10 I would definitely recommend I love my place and couldn't have asked for better service 🙌🏼🙌🏼🙌🏼

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Best apartments in the area!

Best apartments in the area! My experience with Insignia on M was very smooth and stress free. Morgan was my leasing agent and she went above and beyond to not only make me feel welcomed into the community but gave me peace of mind by answering all my questions and showing me how easy it truly is to do anything here in this community. Thank you Morgan and team, I am home!!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Easy mving

The helps us changing our services putting us in contact with them and the apartment was pretty clean when we arrived. Only the floors were a bit dirty because of the work of painting and use of shoes, obviously. But overall we were very happy and glad with the moving in.

April 11, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look