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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and clear communication. However, some customers also noted feeling pressured into allowing viewings without reasonable notice and experienced issues with property access protocols. A few people also felt that dealing with different agents as the sale progressed was confusing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, helpfulness, and excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

People report positive experiences with contact. Customers praise the ease of reaching staff, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

From start to finish we had a great experience from Up Estates when purchasing our new home.We had up to date information and support from both Aliya and Emily.Emily was efficient and professional and... See more


Company details

  1. Real Estate Agency

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

267 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Extremely grateful to Up Estates for…

Extremely grateful to Up Estates for helping me with the sale of my property. Their excellent marketing generated a lot of interest from potential buyers.
Want to thank Emily from the sales progression team for keeping me updated throughout the process and making everything far less stressful and Charlotte for the advertising.
Highly recommend this company to anyone looking to sell their home!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

So good so far

We dealt with Aliya from the outset of our sale. I have to say after 20+yrs since our last move we were clueless about what happens next. Aliya’s communication, attentive responses and engaging approach was very welcomed. So far so good in terms of our purchase with Up estates. Fingers crossed for a smooth transition into our new home.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended
Service I have received has been outstanding , great communication , best of all sold my property extremely quickly , achieving above the asking price . Thanks to all the staff involved

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Could not recommend Emily and the team more highly. Having dealt with most of the staff at UP estates during the course of a lengthy and non-straightforward sale, there is not one I would not choose to work with again. Great communication and advice

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I fully recommend Up Estates

I fully recommend Up Estates, in my case from my first enquiry with them, I found them very easy to deal with and obliging.

Following my offer they responded very quickly with both email and telephone replies. They also acted very promptly with the process to start the sale. Once again I fully recommend Up Estates.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Up Estates

Katie Proctor has been incredible.

The process of renting our property has been so smooth and easy.

Katie’s communication has been beyond excellent. She has always been very quick with responses and sorted out enquiries out as soon as she can.

Absolutely lovely lady and me and my friend are extremely happy because of Katie.

Myself and my friend viewed our property and moved in within 3 months.

I would rate Up Estates. Great company and always made everything clear.

November 28, 2025
Unprompted review
Rated 4 out of 5 stars

We had a fantastic experience with the…

We had a fantastic experience with the Up Estate team from start to finish. We did our first viewing on December 10th, followed by a second viewing just a few days later, and now we’re collecting the keys in under three months — the whole process was incredibly smooth and efficient. Everything was handled professionally, and communication was always clear and reassuring throughout December, January, and February. A special thank you to Alia and Emily, who were both incredibly supportive, responsive, and helpful at every stage. They made what can often be a stressful process feel straightforward and well organised. We’re very grateful for all the help and would happily recommend them to anyone looking for a reliable and professional estate agent.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The team at UP Estaes were so friendly and helpful.
Great communication and always there to answer any questions we had about our purchase.
Emily was great with seeing the purchase through, always letting us know what was going on. I would definitely recommend these guys for any future sales. Thsnk you again all xx

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

really recommend UP Estates

really recommend UP Estates

we appointed UP Estates late October for the sale of my late father-in-law's 3-bedroomed terrace house in Poets Corner. From the initial valuation, UP Estates were "on it" - they arrived on the Monday and within the hour had the floor plan prepared and within 24 hours we had approved the description and it was uploaded to their website.
as the property was vacant, we paid the extra premium for UP to manage the viewings without our input. by Friday 31st October we had 10+ viewings and by the following week we had "best and final" offers from all bidders above our asking price.
The teams across UP estates were very efficient - no fluff or hot air just an effective team of people committed to selling the property.
i would thoroughly recommend UP Estates without hesitation.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Top job

Jade and the rest have the team have been super efficient in everything they're done and thankfully not pushy in how they've communicated with us in getting our property on the market and getting the offers turned around. Top job.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Up Estates.

Would highly recommend Up Estates. I sold my home and am purchasing my next home through them.
Every call is answered, every query dealt with promptly, viewings organised as soon as possible. 5 star service. I dealt mainly with Jade and Aliya, both amazing. A pleasure dealing with Up Estates.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thumbs Up!

I had a great experience working with Becky at the Up Estates. She has been responsive, professional and supportive throughout the process.

Thank you, Becky for your help and support- highly recommended!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Jade Emily and…

I would like to thank Jade Emily and the rest of the team in selling our house and after sales, we were kept informed though the whole process, after viewing we were always given feedback, I would recommend UP estates to family and friends thanks to the whole team

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Really recommend Up Estates

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one the ball, provided great advise on market trends and buyer behaviour, and we had feedback from each viewing the next day. Very pleased with their service, amazing local property experts in the Coventry and surrounding areas.

February 1, 2026
Unprompted review

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